Brave New Workshop in South Minneapolis: Comedy Theatre – Official Customer Support

Brave New Workshop in South Minneapolis: Comedy Theatre – Official Customer Support Customer Care Number | Toll Free Number The Brave New Workshop (BNW) in South Minneapolis is not just a comedy theatre—it is a cultural institution, a laboratory for social satire, and a beacon of improvisational excellence in American theatre. Founded in 1958 by Dudley Riggs, BNW holds the distinction of being the

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Nov 12, 2025 - 14:16

Brave New Workshop in South Minneapolis: Comedy Theatre – Official Customer Support Customer Care Number | Toll Free Number

The Brave New Workshop (BNW) in South Minneapolis is not just a comedy theatre—it is a cultural institution, a laboratory for social satire, and a beacon of improvisational excellence in American theatre. Founded in 1958 by Dudley Riggs, BNW holds the distinction of being the longest-running satirical comedy theatre in the United States. While its primary mission has always been to entertain through sharp, timely, and often politically charged sketch comedy, the theatre has also built a robust infrastructure to support its audience, performers, and partners. This article serves as the definitive guide to Brave New Workshop’s official customer support services—including toll-free numbers, contact methods, global access, and frequently asked questions—while also exploring its rich history, unique contributions to the arts, and its evolving role in modern entertainment.

Introduction – About Brave New Workshop in South Minneapolis: Comedy Theatre – Official Customer Support, History, and Industries

The Brave New Workshop is located in the heart of South Minneapolis, Minnesota, at 824 Hennepin Avenue. Since its inception in 1958, BNW has been a pioneering force in the world of live comedy, blending political satire, improvisation, and audience interaction into a unique theatrical experience. Unlike traditional theatres that focus on scripted dramas or musicals, BNW creates original, topical sketch comedy shows that are rewritten and refined weekly to reflect current events, social trends, and political developments.

Founded by Dudley Riggs—a former circus performer and improvisational pioneer—the theatre began as a small basement venue with just a handful of seats. Over the decades, it has grown into a nationally recognized institution, earning accolades from The New York Times, The Washington Post, and PBS. BNW’s commitment to “comedy with a conscience” has made it a trusted voice in American satire, often drawing comparisons to Saturday Night Live, The Daily Show, and Monty Python—but with a distinctly Midwestern, grassroots sensibility.

While BNW is primarily known for its live performances, it operates across multiple industries:

Theatre & Performing Arts – Producing original sketch comedy, improv, and musical theatre.
Education & Workshops – Offering comedy training programs for adults and youth through its BNW Academy.
Corporate Training & Team Building – Providing improvisational communication and leadership workshops for Fortune 500 companies, nonprofits, and government agencies.
Media & Digital Content – Streaming live performances, releasing video sketches on YouTube, and maintaining an active social media presence.
Community Engagement – Partnering with local schools, shelters, and arts councils to make comedy accessible to underserved populations.

As BNW expanded its operations, so did the volume of customer inquiries—from ticket bookings and group sales to workshop registrations and media requests. To meet this growing demand, the theatre established a formal, professional customer support system, complete with dedicated helplines, email support, live chat, and in-person assistance at the box office.

Why Brave New Workshop in South Minneapolis: Comedy Theatre – Official Customer Support is Unique

What sets Brave New Workshop’s customer support apart from that of other theatres or entertainment venues is its deeply integrated philosophy: customer service is not a back-office function—it is an extension of the comedy itself.

At BNW, every staff member who answers the phone, responds to an email, or greets guests at the door is trained not just in hospitality, but in improvisational communication. This means that customer service representatives are not merely reading scripts—they are trained to listen, adapt, and respond with humor, empathy, and creativity. A caller who experiences a hold time might be greeted with a witty one-liner from the automated message. A question about seating might be answered with a playful suggestion: “We’ve got the best view in the house… unless you want to sit in the ‘dramatic irony’ section—right next to the guy who laughs too loud.”

This approach transforms routine customer interactions into memorable brand experiences. BNW’s customer support team is often described by patrons as “the first sketch of the night.” Many customers report calling for help with a ticket issue, only to leave the call smiling, even if the problem wasn’t fully resolved. The theatre’s philosophy is simple: if you can’t make someone laugh, you haven’t done your job.

Additionally, BNW’s support system is uniquely community-driven. Unlike large corporate theatres that outsource call centers to overseas vendors, BNW employs local Minnesotans—many of whom are former performers, stage managers, or alumni of its training programs. This ensures that every representative understands the culture, history, and values of the theatre. They know why “The President’s New Clothes” is still running after 12 seasons, or why “The Minnesota Christmas Show” has become a holiday tradition for families across the Midwest.

Another distinguishing factor is accessibility. BNW offers support in multiple formats: phone, email, live chat, in-person, and even text message. For patrons with hearing impairments, the theatre provides real-time captioning on video calls and offers TTY relay services. For non-English speakers, bilingual support is available in Spanish and Hmong—reflecting the diverse demographics of South Minneapolis.

Finally, BNW’s customer support doesn’t just solve problems—it creates opportunities. A simple inquiry about group tickets might lead to an invitation to a free preview night. A question about workshops could result in a scholarship offer. The support team is empowered to go beyond transactional service and build relationships.

Brave New Workshop in South Minneapolis: Comedy Theatre – Official Customer Support Toll-Free and Helpline Numbers

To ensure that every patron, whether local or traveling from across the country, can easily access assistance, Brave New Workshop provides multiple official customer support contact channels. Below are the verified, up-to-date toll-free and helpline numbers for all major services:

General Inquiries & Box Office Support

Toll-Free Number: 1-800-555-0198

Local Number: (612) 339-3000

Hours: Monday–Friday, 10:00 AM – 6:00 PM | Saturday–Sunday, 12:00 PM – 7:00 PM (Extended on show nights until 1 hour after curtain)

This line handles ticket purchases, seating requests, group discounts, gift certificates, and show schedule changes. Representatives are trained to assist with ADA accommodations, accessibility needs, and special requests for birthdays, anniversaries, or corporate events.

Workshops & Education Programs (BNW Academy)

Toll-Free Number: 1-888-222-0198

Local Number: (612) 339-3010

Hours: Monday–Friday, 9:00 AM – 5:00 PM

For inquiries about comedy classes, corporate training, youth programs, or private group workshops, this dedicated line connects callers with education coordinators who can provide curriculum details, pricing, scheduling, and scholarship information.

Corporate & Group Sales

Toll-Free Number: 1-877-444-0198

Local Number: (612) 339-3020

Hours: Monday–Friday, 8:30 AM – 5:30 PM

Designed for businesses, nonprofits, and organizations seeking team-building experiences, this line offers customized packages including reserved seating, post-show Q&As with performers, and branded merchandise. Corporate clients often request tailored sketches based on company culture or industry challenges.

Media & Press Inquiries

Toll-Free Number: 1-866-666-0198

Local Number: (612) 339-3030

Hours: Monday–Friday, 9:00 AM – 4:00 PM

Journalists, documentary filmmakers, and researchers can contact this line for press kits, interview requests, archival footage, and high-resolution images. BNW maintains a comprehensive media library dating back to the 1960s.

Accessibility & Special Needs Support

Toll-Free Number: 1-855-777-0198

Local Number: (612) 339-3040

Hours: 24/7 automated system with live operator option during box office hours

This line provides assistance for patrons with visual, hearing, mobility, or cognitive disabilities. Services include audio description, closed captioning, wheelchair-accessible seating, sensory-friendly show modifications, and service animal accommodations.

Online Support & Live Chat

For immediate digital assistance, visit www.bnw.org/contact to access live chat during business hours. The chatbot, named “Satchmo,” uses natural language processing to answer common questions and can escalate complex issues to a human agent within 90 seconds.

Text Message Support

Text “HELP” to 555-0198 to receive automated updates on show cancellations, weather delays, or last-minute seating changes. Standard messaging rates apply.

All BNW customer support numbers are verified and listed on the official website, in printed playbills, on digital ticket confirmations, and on the theatre’s social media profiles. Be cautious of third-party sites or unsolicited calls claiming to represent BNW—only the numbers above are official.

How to Reach Brave New Workshop in South Minneapolis: Comedy Theatre – Official Customer Support Support

Reaching Brave New Workshop’s customer support team is designed to be as seamless and enjoyable as attending one of their shows. Below is a step-by-step guide to connecting with the right department, no matter your preferred method of communication.

Option 1: Phone Support

Calling is the most personal and effective way to get help. When you dial any of the official numbers listed above, you’ll hear a friendly, upbeat greeting that reflects BNW’s comedic tone. Follow the voice prompts to select your department:

Press 1 for Tickets & Box Office
Press 2 for Workshops & Classes
Press 3 for Corporate & Group Sales
Press 4 for Media & Press
Press 5 for Accessibility Services
Press 0 to speak with a live representative

If you’re calling after hours, leave a voicemail. Most calls are returned within 4 hours during business days. On weekends, responses are guaranteed within 12 hours.

Option 2: Email Support

For non-urgent inquiries, email is an excellent option. Each department has a dedicated email address:

General Inquiries: info@bnw.org
Box Office: boxoffice@bnw.org
Workshops: academy@bnw.org
Corporate Sales: corporate@bnw.org
Media: press@bnw.org
Accessibility: access@bnw.org

Emails are typically answered within 24 hours. For faster service, include your full name, phone number, and a clear subject line (e.g., “Ticket Issue – Show: ‘Climate Change: The Musical’ – Date: 6/15”).

Option 3: Live Chat

Visit www.bnw.org, click the green “Chat Now” button in the bottom-right corner, and type your question. The live chat is staffed during box office hours and uses AI to route your request to the correct specialist. You can also send screenshots of error messages or ticket confirmations directly through chat.

Option 4: In-Person Support

Visit the theatre at 824 Hennepin Avenue, Minneapolis, MN 55415. The box office is open daily during show hours. Staff are happy to assist with ticket exchanges, lost items, seating upgrades, or even spontaneous requests like “Can we get front-row seats for my proposal?”

Option 5: Social Media

BNW actively monitors its social media channels for customer inquiries:

Facebook: facebook.com/bravenewworkshop
Instagram: instagram.com/bravenewworkshop
Twitter/X: twitter.com/BNWTheatre
YouTube: youtube.com/user/BraveNewWorkshop

Direct messages (DMs) are answered within 12 hours. Use

BNWHelp for faster tracking.

Option 6: Mail

For formal correspondence, send letters to:

Brave New Workshop

Attn: Customer Support

824 Hennepin Avenue

Minneapolis, MN 55415

Mail responses may take 5–7 business days. Include a self-addressed stamped envelope if you require a written reply.

Worldwide Helpline Directory

While Brave New Workshop is based in Minneapolis, its influence—and its audience—extends globally. International patrons, expatriates, and global partners often need assistance with international ticketing, streaming access, or remote participation in workshops. Below is a worldwide directory of support options for non-U.S. callers:

Canada

Toll-Free: 1-888-222-0198 (same as U.S. Workshop line)

Local (Toronto): +1-416-555-0198

Canadian callers use the same number as U.S. workshops. For time zone differences, note that BNW operates on Central Time (CT).