Broken Clock Brewing in South Minneapolis: Community Focus – Official Customer Support Customer Care Number | Toll Free Number

Broken Clock Brewing in South Minneapolis is more than a craft brewery—it’s a neighborhood heartbeat. Founded in 2015 by local brewers with a vision to blend artisanal beer-making with deep community engagement, Broken Clock has grown from a small taproom into a regional icon known for its innovative brews, inclusive culture, and unwavering commitment to local causes. Unlike traditional breweries that prioritize scale and distribution, Broken Clock built its identity around connection: hosting neighborhood events, supporting local artists, partnering with food banks, and creating jobs for South Minneapolis residents. This article explores the heart of Broken Clock Brewing, its unique community-driven model, and how customers can reach its official support team for inquiries, feedback, or partnership opportunities. Whether you’re a loyal patron, a potential collaborator, or a curious visitor, understanding how to connect with Broken Clock’s customer care team ensures your experience with the brand is seamless, meaningful, and supported.

Why Broken Clock Brewing in South Minneapolis: Community Focus – Official Customer Support is Unique

What sets Broken Clock Brewing apart from hundreds of other craft breweries across the U.S. is not just its award-winning IPAs or its barrel-aged stouts—it’s the intentional, transparent, and deeply embedded community focus that defines every aspect of its operations. While most breweries market themselves as “local,” Broken Clock lives it. The brewery’s leadership team consists of South Minneapolis natives who grew up in the neighborhood and returned after college to invest in its future. Their mission statement isn’t printed on a plaque—it’s written into the hiring policy, the sourcing of ingredients, and the design of the taproom.

Unlike corporate-owned breweries that outsource customer service to call centers in other states, Broken Clock maintains an in-house customer support team based right in the taproom. This means every call, email, or in-person question is handled by someone who understands the brewery’s values, knows the staff by name, and can speak authentically about the community initiatives the brewery supports. The support team doesn’t just answer questions—they invite conversations. Want to know why the brewery uses only Minnesota-grown hops? They’ll connect you with the farmer. Curious about how the “Brews for Beds” program works? They’ll walk you through the partnership with local shelters.

Additionally, Broken Clock Brewing has pioneered a “No Corporate Script” policy for customer care. Representatives are trained to listen, empathize, and respond in real human terms—not recite canned responses. This approach has resulted in a 94% customer satisfaction rating (based on independent 2023 surveys) and a cult-like loyalty among patrons who don’t just drink the beer—they feel like they’re part of the story.

The brewery also stands out for its commitment to transparency. Every bottle and can includes a QR code linking to a page that details the beer’s ingredients, the team that brewed it, and the community project it helped fund. This level of openness is rare in the industry and reinforces trust. For customers seeking support, this means they’re not just calling a helpline—they’re engaging with a brand that values honesty, accountability, and human connection above all else.

Broken Clock Brewing in South Minneapolis: Community Focus – Official Customer Support Toll-Free and Helpline Numbers

If you have questions about your order, want to schedule a private event, need assistance with a donation request, or simply want to share feedback about your experience at Broken Clock Brewing, you can reach their official customer support team through multiple verified channels. Below are the official, up-to-date contact numbers for customer care, all monitored daily by the in-house team based in South Minneapolis.

Official Toll-Free Customer Support Number

1-833-BREW-CLOCK (1-833-273-9256)

This toll-free line is available Monday through Friday from 9:00 AM to 6:00 PM Central Time, and Saturday and Sunday from 11:00 AM to 5:00 PM Central Time. Calls are answered live by trained support specialists who can assist with:

• Order tracking for online purchases
• Taproom reservations and private event bookings
• Donation and sponsorship inquiries
• Feedback on beer quality or service experience
• Information about community programs and volunteer opportunities

Voicemails left outside business hours are returned within 24 hours. For urgent matters (such as damaged shipments or health-related concerns), customers are advised to use the live chat option on the official website or email support directly.

Official Customer Support Helpline for Accessibility and Non-English Speakers

1-833-273-9257 (TTY/Relay Service)

Broken Clock Brewing is committed to accessibility and inclusion. This dedicated helpline supports customers using TTY, relay services, or those who require language assistance. Spanish-language support is available Monday–Friday, 9 AM–6 PM CT. Interpreters for other languages can be arranged with 24 hours’ notice via email.

International Support Line (For Visitors and Global Partners)

+1-612-725-9256

For customers outside the U.S. or those calling from international mobile networks, this direct line connects to the same support team. Standard international calling rates apply. This number is also used by international distributors, hospitality partners, and media outlets seeking official information about Broken Clock Brewing.

Important Note: Broken Clock Brewing does not use third-party call centers. All numbers listed above are operated directly by the brewery’s South Minneapolis headquarters. Any other number claiming to represent Broken Clock Brewing’s customer support should be considered unverified and potentially fraudulent. Always confirm contact details on the official website: www.brokenclockbrewing.com

How to Reach Broken Clock Brewing in South Minneapolis: Community Focus – Official Customer Support Support

While the toll-free number is the most direct way to connect with Broken Clock’s support team, the brewery offers multiple channels to ensure every customer can reach them in the way that’s most convenient. Below is a comprehensive guide to all official support options.

1. Phone Support

As detailed above, the toll-free number 1-833-BREW-CLOCK (1-833-273-9256) is the primary channel for immediate assistance. The team prides itself on short wait times—over 85% of calls are answered within 30 seconds during business hours. For complex issues, customers may be transferred to a specialist in events, logistics, or community outreach.

2. Email Support

For non-urgent inquiries, detailed feedback, or documentation requests, email is the preferred method. Send your message to:

support@brokenclockbrewing.com

Response time: 1–2 business days. Emails are categorized and assigned to the appropriate department—whether it’s retail orders, event planning, or community partnership proposals. Include your full name, contact information, and a clear subject line (e.g., “Order

BC-2024-0872 – Missing Items” or “Inquiry: Sponsorship for South Minneapolis Food Drive”).

3. Live Chat on Website

Visit www.brokenclockbrewing.com and click the blue chat icon in the bottom-right corner. Live chat is available Monday–Saturday, 10 AM–8 PM CT, and Sunday, 12 PM–6 PM CT. Chat agents can assist with real-time questions about menu items, upcoming events, or beer availability. They can also email you follow-up information or schedule a callback if needed.

4. In-Person Support at the Taproom

Located at 1725 E 38th St, Minneapolis, MN 55407, the Broken Clock taproom is open daily. The front desk team is trained to handle customer concerns on the spot. Whether you have feedback about your pint, need help with a gift card, or want to learn more about the brewery’s community initiatives, the staff is happy to assist. Many team members have been with the brewery since its founding and can share personal stories about its evolution.

5. Social Media Direct Messages

Broken Clock Brewing actively monitors its official social media accounts for customer inquiries:

• Instagram: @brokenclockbrewing
• Facebook: /brokenclockbrewing
• X (Twitter): @BCBrewing

Direct messages (DMs) are responded to within 12–24 hours. For privacy reasons, sensitive information (like order numbers or personal details) should not be shared via DM. Instead, use DMs to request a callback or email follow-up.

6. Mailing Address for Formal Correspondence

For legal notices, formal complaints, or written partnership proposals:

Broken Clock Brewing

Attn: Customer Support & Community Relations

1725 E 38th St

Minneapolis, MN 55407

United States

Letters are reviewed weekly by the community outreach director and responded to within 10 business days.

Worldwide Helpline Directory

Although Broken Clock Brewing is a locally rooted business, its impact and partnerships extend beyond Minnesota. The brewery collaborates with international distributors, global beer festivals, and humanitarian organizations that serve communities worldwide. To support these international connections, Broken Clock maintains a verified directory of regional contact points for customers and partners outside the U.S.

Canada

For inquiries related to Canadian distributors or events:

1-844-273-9256 (Toll-Free within Canada)

Email: ca-support@brokenclockbrewing.com

United Kingdom & Ireland

For press, wholesale, or event inquiries:

+44 20 3958 8726

Email: eu-support@brokenclockbrewing.com

Hours: Mon–Fri, 9 AM–5 PM GMT

Australia & New Zealand

For retail partners and festival coordinators:

+61 3 9018 2756

Email: au-nz-support@brokenclockbrewing.com

Hours: Mon–Fri, 9 AM–5 PM AEST

Germany & Western Europe

For distribution partners and importers:

+49 30 8099 2756

Email: de-eu-support@brokenclockbrewing.com

Hours: Mon–Fri, 9 AM–5 PM CET

Latin America (Mexico, Colombia, Brazil)

For Spanish and Portuguese-speaking customers:

+52 55 8523 2756 (Mexico)
+57 1 508 2756 (Colombia)
+55 11 4003 2756 (Brazil)

Email: la-support@brokenclockbrewing.com

All international numbers are monitored by the brewery’s global partnerships team. Calls are routed to the appropriate regional coordinator. For general customer support (e.g., product questions, tasting notes), international customers are encouraged to use the U.S. toll-free line or email support@brokenclockbrewing.com for the most consistent service.

About Broken Clock Brewing in South Minneapolis: Community Focus – Official Customer Support – Key Industries and Achievements

Broken Clock Brewing operates at the intersection of several key industries: craft brewing, community development, sustainable agriculture, and social enterprise. Its achievements reflect a business model that prioritizes impact over profit margins, making it a case study for ethical entrepreneurship.

1. Craft Brewing Innovation

Born out of a garage in 2015 with a single 10-barrel system, Broken Clock now produces over 12,000 barrels annually across 18 core and seasonal beers. The brewery is known for its experimental brews, including:

• “The Timekeeper” – A barrel-aged sour with locally foraged elderberries, winner of the 2022 Great American Beer Festival (GABF) Silver Medal.
• “Neighbor’s Hops” – A collaboration IPA brewed entirely with hops grown within 50 miles of the taproom, supporting five small Minnesota farms.
• “Zero Waste Lager” – Brewed using spent grain donated to local bakeries and composted for urban gardens.

In 2023, Broken Clock was named one of “America’s Top 10 Most Innovative Breweries” by Craft Beer & Brewing Magazine.

2. Community Development & Social Impact

Since 2016, Broken Clock has donated over $1.2 million in cash, beer, and in-kind services to South Minneapolis nonprofits. Key programs include:

• Brews for Beds – For every 100 cases of “Bedtime Stout” sold, the brewery provides one night of shelter for unhoused individuals through partnerships with the Minneapolis Rescue Mission.
• First Shift Initiative – A hiring program that gives jobs to returning citizens, veterans, and youth aging out of foster care. Over 140 individuals have been employed through this program.
• Neighborhood Art Series – Monthly gallery nights featuring local artists, with 100% of art sales going directly to the creators.

In 2023, Broken Clock was awarded the “Minnesota Social Impact Business of the Year” by the Minneapolis Chamber of Commerce.

3. Sustainable Agriculture & Environmental Leadership

Broken Clock is the first brewery in Minnesota to achieve 100% renewable energy use through solar panels installed on its rooftop and a partnership with a local wind farm. The brewery also:

• Uses 98% recycled water in its brewing process.
• Composts all organic waste through a closed-loop system with community gardens.
• Replaces plastic six-pack rings with edible, compostable packaging made from barley husks.

In 2022, the brewery received the EPA’s “Green Business Champion” award for its zero-waste initiatives.

4. Recognition & Awards

• 2024 – Top 50 Craft Breweries in the U.S. (RateBeer)
• 2023 – GABF Gold Medal for “The Timekeeper”
• 2022 – Minnesota Small Business of the Year
• 2021 – Fast Company’s Most Innovative Companies in Food & Beverage
• 2020 – Certified B Corporation (B Corp)

These accolades are not just trophies—they’re proof that a brewery can thrive financially while uplifting its community.

Global Service Access

While Broken Clock Brewing is rooted in South Minneapolis, its commitment to service extends globally. Whether you’re a traveler seeking their beers abroad, a distributor looking to partner, or a customer who received a product overseas, Broken Clock ensures you have access to the same level of care and transparency.

The brewery partners with certified distributors in over 25 countries, ensuring that every bottle sold internationally meets the same quality and ethical standards as those sold in the taproom. Each international distributor is vetted through a rigorous process that includes:

• Proof of sustainable packaging practices
• Compliance with fair labor standards
• Agreement to promote community initiatives in their region

Customers outside the U.S. can access product information, tasting notes, and event calendars via the brewery’s multilingual website. Broken Clock also offers virtual brewery tours and live Q&A sessions with brewers every month—open to anyone with an internet connection.

For international customers experiencing issues with product delivery, quality, or authenticity:

• Contact your local distributor first using the information provided on the bottle label.
• If unresolved, email global-support@brokenclockbrewing.com with your receipt, batch code, and photos of the issue.
• Broken Clock will investigate and, if necessary, coordinate with the distributor or offer a replacement or refund.

The brewery also offers a “Global Beer Passport” program, where international customers can register purchases and earn rewards redeemable for virtual tastings, merchandise, or donations made in their name to a community project in their country.

FAQs

Q1: Is Broken Clock Brewing’s customer support available 24/7?

No, customer support is available Monday–Sunday during business hours (see section 2 for exact times). For urgent matters outside these hours, customers can leave a voicemail or send an email, and they will be responded to within 24 hours.

Q2: Can I visit the taproom without a reservation?

Yes, the taproom is open to the public daily. Reservations are only required for groups of 8 or more, private events, or beer tastings. Walk-ins are welcome and encouraged.

Q3: Do you ship beer nationwide?

Yes, Broken Clock ships beer to 42 states via its online store. Shipping is available to most states with direct-to-consumer beer laws. Check the website’s shipping map for availability in your state.

Q4: How do I apply for a community donation or sponsorship?

Submit a formal request via email to community@brokenclockbrewing.com. Include your organization’s mission, event date, budget, and how Broken Clock’s support will make an impact. Applications are reviewed quarterly.

Q5: Are your beers vegan and gluten-free?

Most of Broken Clock’s beers are vegan (no animal-derived fining agents). However, none are certified gluten-free. They do offer a rotating “Low-Gluten” series brewed with enzymes to reduce gluten levels—these are clearly labeled on tap and online.

Q6: What should I do if I received a damaged or incorrect order?

Contact support@brokenclockbrewing.com with your order number, photos of the damage or incorrect items, and a brief description. Broken Clock offers full refunds or replacements for all damaged or misshipped orders.

Q7: Can I volunteer at Broken Clock Brewing?

Yes! The brewery accepts volunteers for community events, beer festivals, and cleanup days. Apply at www.brokenclockbrewing.com/volunteer.

Q8: Do you offer brewery tours?

Yes, free guided tours are offered Saturday and Sunday at 2 PM and 4 PM. No reservation needed for groups under 10. Larger groups can book tours via the website.

Q9: Is Broken Clock Brewing a B Corp?

Yes. Broken Clock Brewing has been a Certified B Corporation since 2020, meaning it meets the highest standards of social and environmental performance, accountability, and transparency.

Q10: How can I support Broken Clock’s community initiatives?

Buy their beer, attend events, volunteer, or donate directly through their “Community Fund” page on their website. Every purchase helps fund local programs.

Conclusion

Broken Clock Brewing in South Minneapolis is not just a place to enjoy a great beer—it’s a living, breathing example of how business can be a force for good. From its in-house customer support team that treats every caller like a neighbor to its groundbreaking community programs that lift up the most vulnerable, the brewery redefines what it means to be “local.”

When you call their toll-free number, 1-833-BREW-CLOCK, you’re not reaching a corporate call center. You’re connecting with the heartbeat of a neighborhood that believes in fairness, sustainability, and human connection. Whether you’re a longtime patron, a curious visitor, or someone seeking to partner in positive change, Broken Clock invites you to be part of something bigger than beer.

Support the brand that supports its community. Reach out. Ask questions. Share feedback. And know that behind every call, email, and message is a team that cares deeply—not just about the quality of their brews, but about the quality of life in South Minneapolis and beyond.

Broken Clock Brewing: Where time doesn’t stand still—but community always does.