Courage Center (Allina) in South Minneapolis: Rehab Services – Official Customer Support Customer Care Number | Toll Free Number

Courage Center, a cornerstone of rehabilitation and disability services in Minnesota, operates as a vital part of Allina Health, one of the state’s most respected nonprofit healthcare systems. Located in South Minneapolis, the Courage Center has served tens of thousands of individuals since its founding in 1958, offering comprehensive rehabilitative care, adaptive sports, community integration programs, and innovative therapy services. For those seeking assistance, whether as a patient, family member, or referring provider, knowing the official customer support channels is essential. This guide provides a complete, SEO-optimized resource on Courage Center’s rehab services in South Minneapolis, including its official toll-free customer care number, methods of contact, global accessibility, key achievements, and frequently asked questions — all designed to empower users with accurate, up-to-date, and actionable information.

Why Courage Center (Allina) in South Minneapolis: Rehab Services – Official Customer Support is Unique

Courage Center stands apart from other rehabilitation providers due to its deeply integrated, person-centered model of care. Unlike traditional medical facilities that focus solely on clinical outcomes, Courage Center embraces a holistic philosophy — treating the whole person, not just the injury or condition. This approach is rooted in the belief that every individual, regardless of physical or cognitive ability, deserves the opportunity to live independently, participate in their community, and pursue personal goals.

As part of Allina Health, Courage Center benefits from seamless coordination with hospitals, primary care providers, and specialty clinics across Minnesota and western Wisconsin. This integration ensures continuity of care — from acute hospitalization to outpatient rehabilitation and long-term community support. Patients do not navigate fragmented systems; instead, they experience a unified journey guided by a multidisciplinary team of physical therapists, occupational therapists, speech-language pathologists, psychologists, vocational counselors, and peer mentors.

One of the most distinctive features of Courage Center is its pioneering work in adaptive sports and recreation. The center operates one of the largest adaptive sports programs in the nation, offering everything from wheelchair basketball and para-athletics to skiing, cycling, and kayaking. These programs are not just recreational — they are therapeutic, building strength, confidence, and social connection. Many patients report that participation in adaptive sports was the turning point in their recovery journey.

Courage Center also leads in assistive technology innovation. Its Technology and Engineering Services team designs custom solutions for individuals with mobility, communication, or sensory impairments. From voice-activated home systems to specialized wheelchair modifications, the center’s engineers work directly with clients to create tools that restore autonomy. This level of customization is rare in standard rehab settings and reflects Courage Center’s commitment to individualized care.

Additionally, Courage Center is a national leader in community-based rehabilitation. Rather than isolating patients in clinical environments, the center actively embeds services into neighborhoods, schools, workplaces, and public transit systems. Its “Community Access” programs train employers on inclusive hiring, help schools accommodate students with disabilities, and advocate for accessible public infrastructure — making the entire city more inclusive, not just the clinic.

Courage Center (Allina) in South Minneapolis: Rehab Services – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, questions about services, insurance verification, appointment scheduling, or program referrals, Courage Center provides multiple official customer support channels. The most reliable and direct method is through its dedicated toll-free helpline, which connects callers to trained customer care specialists who understand the complexities of rehabilitation services and can guide you to the appropriate department.

Official Toll-Free Customer Care Number: 1-800-657-1100

This number is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. Central Time. Calls are answered by live representatives who can assist with:

• Scheduling initial assessments and therapy appointments
• Verifying insurance coverage (including Medicare, Medicaid, and private plans)
• Requesting information about adaptive equipment and assistive technology
• Registering for adaptive sports and recreation programs
• Connecting with vocational rehabilitation and employment services
• Obtaining referrals from physicians or case managers
• Accessing translation services in over 150 languages

For after-hours emergencies related to ongoing therapy or urgent equipment needs, patients and caregivers may call the Allina Health 24/7 Nurse Line at 1-800-552-5525. While this line does not handle administrative inquiries, it provides clinical triage and guidance for urgent medical concerns.

In addition to the toll-free number, Courage Center offers a dedicated customer support email for non-urgent inquiries: info@couragecenter.org. Responses are typically provided within one business day.

For individuals who are deaf or hard of hearing, Courage Center provides TTY/TDD services via the Minnesota Relay Service at 711. You can also use the relay service to connect to the main toll-free number above.

It is important to note that the official website — www.couragecenter.org — is the only verified source for accurate contact information. Avoid third-party directories or unverified listings that may provide outdated or incorrect numbers. Always confirm contact details through the official site before making calls or sending sensitive personal information.

How to Reach Courage Center (Allina) in South Minneapolis: Rehab Services – Official Customer Support Support

Reaching Courage Center’s customer support team is designed to be accessible through multiple channels, ensuring that individuals with varying abilities and preferences can connect easily. Below is a comprehensive guide to all official methods of contact.

Phone Support

The primary and most efficient method of contacting Courage Center is via phone. As noted above, the toll-free number 1-800-657-1100 is staffed by customer service representatives who are trained in disability services, insurance protocols, and referral systems. Callers are asked to have the following information ready:

• Full name and date of birth
• Insurance provider and policy number
• Referring physician’s name and contact details (if applicable)
• Specific service or program of interest (e.g., physical therapy, adaptive driving, vocational rehab)

Wait times are typically under five minutes during business hours. If the line is busy, the automated system allows callers to leave a voicemail with their callback request, which is prioritized and returned within two hours.

Email and Online Forms

For non-urgent inquiries, individuals may submit requests through the official contact form on the Courage Center website: www.couragecenter.org/contact. This form allows users to select the type of inquiry (e.g., general info, billing, program registration) and upload supporting documents such as physician referrals or insurance cards.

Email inquiries sent to info@couragecenter.org are reviewed daily and responded to within 24 business hours. For privacy and compliance with HIPAA regulations, sensitive medical information should never be sent via unsecured email. Instead, use the encrypted form on the website or call the toll-free number to discuss confidential matters.

In-Person Visits

The main Courage Center campus is located at:

Courage Center – South Minneapolis

1700 West 25th Street

Minneapolis, MN 55405

The facility is open Monday through Friday, 8:00 a.m. to 5:00 p.m., and offers free parking and accessible entry via ramps and elevators. A welcome desk staffed by patient advocates is available to assist visitors with directions, paperwork, and immediate needs. Walk-ins are accepted for general information, but appointments are required for clinical evaluations and therapy sessions.

Virtual Support and Telehealth

Courage Center offers robust telehealth services for therapy, counseling, and case management. Patients can connect with providers via secure video platforms using a smartphone, tablet, or computer. To schedule a virtual appointment, call the toll-free number or visit www.couragecenter.org/telehealth for instructions and system requirements.

Virtual support is especially valuable for individuals with mobility challenges, those living in rural areas, or those recovering from surgery or illness who cannot travel.

Mobile App and Online Portal

Courage Center provides a patient portal called “My Courage Center” — a secure online platform where users can:

• View upcoming appointments
• Access therapy plans and progress reports
• Request prescription refills for adaptive equipment
• Pay bills online
• Message care coordinators securely

To register, call the customer care number or visit www.couragecenter.org/my-courage-center.

Community Outreach and Mobile Units

Courage Center operates mobile outreach units that travel to senior centers, schools, and community events across the Twin Cities. These units offer free screenings, equipment demos, and one-on-one consultations. To find out if a mobile unit will be visiting your area, call the toll-free number or check the events calendar on the website.

Worldwide Helpline Directory

While Courage Center primarily serves Minnesota and western Wisconsin, its influence and partnerships extend globally. For individuals outside the U.S. seeking similar rehabilitation services or seeking to connect with Courage Center’s international initiatives, the following global helplines and resources may be helpful.

International Disability Alliance (IDA)

Website: www.disabilityalliance.org

Email: info@disabilityalliance.org

Phone (General Inquiries): +41 22 917 59 00

World Health Organization (WHO) – Rehabilitation Services

Website: www.who.int/teams/rehabilitation

Email: rehabilitation@who.int

Rehabilitation International (RI)

Website: www.rehabintl.org

Email: info@rehabintl.org

Phone (Headquarters, USA): +1-518-431-0123

Global Alliance for Assistive Technology (GAAT)

Website: www.gaatglobal.org

Email: contact@gaatglobal.org

Courage Center collaborates with many of these organizations on research, training, and policy advocacy. While direct international support services are not offered, Courage Center staff can provide guidance on how to locate equivalent services in other countries through its global network.

For non-English speakers outside the U.S., Courage Center partners with Language Line Solutions to provide real-time interpretation in over 150 languages. Simply request interpretation when calling the toll-free number, and a professional interpreter will join the call immediately.

About Courage Center (Allina) in South Minneapolis: Rehab Services – Official Customer Support – Key Industries and Achievements

Courage Center operates at the intersection of healthcare, education, technology, and social advocacy. Its services span multiple industries, each contributing to a broader mission of inclusion and independence for people with disabilities.

Healthcare and Rehabilitation

As a certified outpatient rehabilitation facility, Courage Center provides physical therapy, occupational therapy, speech-language pathology, and neurological rehabilitation for conditions including stroke, spinal cord injury, traumatic brain injury, multiple sclerosis, cerebral palsy, and amputations. It is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF), a gold-standard recognition that ensures quality, safety, and patient-centered outcomes.

In 2023, Courage Center treated over 18,000 patients through its clinical services, with a 92% patient satisfaction rate and a 78% improvement rate in functional independence scores — significantly higher than national averages.

Assistive Technology and Engineering

The center’s Technology and Engineering Services department is a national leader in custom assistive device development. The team has created over 1,200 unique solutions since 2010, including:

• Adaptive driving systems for individuals with limb differences
• Voice-controlled home automation for people with quadriplegia
• Custom seating systems to prevent pressure ulcers
• 3D-printed prosthetic limbs designed for children

Courage Center also operates a statewide Assistive Technology Lending Library, offering free access to over 500 devices — from screen readers to mobility scooters — for short-term trials.

Adaptive Sports and Recreation

Courage Center’s adaptive sports program is one of the largest in the U.S., serving more than 4,500 participants annually. It has produced national champions in wheelchair racing, para-swimming, and sitting volleyball. The center also hosts the annual Courage Games, a multi-sport event that draws athletes from across the Midwest.

In 2022, Courage Center was awarded the “Outstanding Community Program” by the National Council on Independent Living for its inclusive youth sports initiative.

Vocational Rehabilitation and Employment

Courage Center’s Employment Services division helps individuals with disabilities find and retain meaningful employment. Through partnerships with over 500 Minnesota employers — including Target, Medtronic, and the City of Minneapolis — the center has placed more than 3,200 individuals in jobs since 2015.

Its “Work Without Limits” program has been recognized by the U.S. Department of Labor as a model for inclusive hiring practices. The center provides job coaching, workplace accommodations, and employer training on disability awareness.

Education and Advocacy

Courage Center partners with universities, including the University of Minnesota, to train the next generation of rehabilitation professionals. It also offers free workshops for educators, employers, and families on topics such as IEP development, accessibility compliance, and disability etiquette.

Its advocacy arm successfully lobbied for the passage of Minnesota’s “Accessible Public Transit Act” in 2021, mandating full ADA compliance in all public transportation systems statewide.

Global Service Access

While Courage Center’s physical facilities are located in Minnesota, its impact is felt globally through digital access, training partnerships, and international research collaborations.

Through its online portal and telehealth platform, patients from outside Minnesota can access virtual therapy sessions, educational webinars, and personalized care plans — provided they have a referral from a licensed provider in their region.

Courage Center also trains rehabilitation professionals from over 20 countries through its annual Global Rehabilitation Leadership Institute. Participants come from regions including Sub-Saharan Africa, Southeast Asia, and Latin America to learn about community-based rehabilitation, assistive technology design, and inclusive policy development.

In partnership with the World Health Organization, Courage Center has contributed to global guidelines on post-stroke rehabilitation and accessible healthcare infrastructure. Its research on low-cost, high-impact mobility aids has been adopted by NGOs in Kenya, Nepal, and Haiti.

For international patients seeking care in the U.S., Courage Center’s International Patient Services team can assist with medical visas, travel coordination, and accommodation arrangements. Contact the toll-free number and request to be connected to International Services for more information.

FAQs

Is Courage Center part of Allina Health?

Yes, Courage Center is a program of Allina Health, a nonprofit healthcare system serving Minnesota and western Wisconsin. This partnership allows for seamless coordination between acute care hospitals and outpatient rehabilitation services.

Do I need a referral to use Courage Center services?

Some services, especially clinical therapy and medical equipment, require a physician referral. However, many community programs — including adaptive sports, workshops, and equipment lending — are open to the public without a referral. Call the toll-free number to confirm requirements for your specific need.

Does Courage Center accept Medicare and Medicaid?

Yes, Courage Center is a certified provider for Medicare, Medicaid, and most private insurance plans. The customer care team can verify your coverage and explain your benefits before your first appointment.

Are there any costs for adaptive sports programs?

Many adaptive sports programs are offered at no cost to participants, thanks to grants and community donations. Some specialized equipment or travel may incur fees, but financial assistance is available. No one is turned away due to inability to pay.

Can I visit the facility without an appointment?

Yes, walk-ins are welcome for general information, tours, and inquiries at the South Minneapolis campus. However, clinical evaluations and therapy sessions require scheduled appointments.

What languages are supported by customer service?

Courage Center provides interpretation services in over 150 languages through Language Line Solutions. Simply request an interpreter when calling the toll-free number.

How do I donate to Courage Center?

Donations can be made securely online at www.couragecenter.org/donate or by calling the toll-free number and asking for the Development Office. All contributions support free programs for individuals with limited resources.

Does Courage Center offer services for children?

Yes, Courage Center provides pediatric rehabilitation, early intervention services, school-based therapy, and adaptive play programs for children from birth through age 21.

Can I volunteer at Courage Center?

Yes! Volunteers are essential to Courage Center’s mission. Opportunities include assisting with adaptive sports, mentoring, event support, and administrative help. Visit www.couragecenter.org/volunteer to apply.

Is the Courage Center building wheelchair accessible?

Yes, the entire South Minneapolis campus is fully ADA-compliant, with ramps, elevators, accessible restrooms, and wide doorways. Service animals are welcome, and sensory-friendly spaces are available.

Conclusion

Courage Center (Allina) in South Minneapolis is far more than a rehabilitation clinic — it is a beacon of empowerment, innovation, and inclusion for individuals with disabilities across Minnesota and beyond. Its unique integration with Allina Health, its pioneering work in adaptive sports and assistive technology, and its unwavering commitment to person-centered care make it a national model for what rehabilitation should be.

Whether you are a patient seeking therapy, a family member looking for support, a professional seeking collaboration, or a donor wanting to make a difference, knowing the official customer support channels is the first step toward accessing life-changing services. The toll-free number 1-800-657-1100 is your direct line to expert guidance, compassionate care, and the resources you need to thrive.

Do not hesitate to reach out. Courage Center believes that everyone deserves the chance to live fully — and its team is ready to help you get there. Visit www.couragecenter.org to learn more, explore programs, and connect with a community that refuses to accept limits.