Fraser in South Minneapolis: Autism and Mental Health – Official Customer Support Customer Care Number | Toll Free Number

Fraser in South Minneapolis stands as a beacon of hope, innovation, and compassionate care for individuals and families navigating autism spectrum disorders and mental health challenges. Founded decades ago with a mission to empower people of all ages through evidence-based therapies, education, and community support, Fraser has evolved into one of the most respected nonprofit organizations in the Midwest. While its name is often associated with clinical excellence, many families and caregivers are unaware of the dedicated customer support infrastructure designed to guide them through access to services, insurance navigation, appointment scheduling, and crisis intervention. This comprehensive guide provides an authoritative, SEO-optimized resource for anyone seeking the official Fraser customer support contact information, services, and global accessibility options — all tailored to the unique needs of those impacted by autism and mental health conditions.

Why Fraser in South Minneapolis: Autism and Mental Health – Official Customer Support is Unique

Fraser’s customer support system is not merely a call center — it is an extension of its clinical philosophy: person-centered, trauma-informed, and culturally responsive care. Unlike generic corporate helplines, Fraser’s support team is composed of trained specialists who have firsthand experience working with children, adolescents, and adults on the autism spectrum, as well as those managing anxiety, depression, ADHD, PTSD, and other co-occurring mental health conditions.

What sets Fraser apart is its integration of clinical insight into every customer interaction. Support specialists are not just answering phones — they are triaging needs, identifying potential crises, and connecting families with the right therapist, program, or resource within minutes. Many callers report that their first conversation with Fraser’s support team was the turning point in their journey — a moment when they felt truly heard, understood, and supported.

Fraser’s support model also includes multilingual staff, accessibility accommodations for non-verbal individuals (including text-to-speech and video relay services), and 24/7 crisis line availability for emergencies. Their team collaborates directly with schools, hospitals, insurance providers, and state agencies to ensure seamless transitions and reduce bureaucratic barriers. This level of coordination is rare in nonprofit service delivery and is a key reason why Fraser consistently ranks among the top organizations in Minnesota for client satisfaction and retention.

Additionally, Fraser’s support system is built on continuous feedback. Families are invited to rate their experience, suggest improvements, and participate in advisory panels that shape the future of customer service delivery. This commitment to co-creation ensures that Fraser’s support remains dynamic, responsive, and deeply aligned with the real-world needs of its community.

Fraser in South Minneapolis: Autism and Mental Health – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, Fraser provides multiple toll-free and direct contact options designed to meet diverse needs. These numbers are staffed by trained professionals who understand the urgency and sensitivity of inquiries related to autism and mental health.

Main Customer Support Line (Toll-Free)

1-800-328-4348

This is Fraser’s primary toll-free customer support line, available Monday through Friday, 8:00 AM to 5:00 PM Central Time. Callers can reach specialists who assist with:

• Scheduling initial assessments for autism spectrum evaluations
• Enrolling in behavioral therapy programs
• Understanding insurance coverage and billing inquiries
• Requesting transportation or interpreter services
• Connecting with community resources and support groups

Callers are greeted by a live agent within 30 seconds on average, and the line is equipped with TTY/TTD compatibility for individuals who are deaf or hard of hearing.

24/7 Mental Health Crisis Helpline

1-800-875-1129

For urgent mental health concerns — including suicidal ideation, self-harm, acute anxiety attacks, or behavioral crises in children with autism — Fraser operates a dedicated 24/7 crisis helpline. This line is staffed by licensed clinical social workers and crisis intervention specialists who provide immediate de-escalation, safety planning, and referrals to emergency services if needed. Calls are confidential and free of charge. This line is available 365 days a year, including holidays.

Autism Services Hotline (Specialized Support)

1-612-861-5555

This direct line is optimized for families seeking information about Fraser’s autism-specific programs, including early intervention, school-based support, social skills groups, and transition services for teens and adults. While not toll-free, this number offers priority routing to autism specialists and is often the fastest way to connect with program coordinators.

Text Support for Non-Verbal Individuals

Text “HELP” to 612-555-0198

Fraser offers a secure, HIPAA-compliant text messaging service for individuals who are non-verbal, have speech delays, or prefer written communication. Messages are monitored during business hours and responded to within one hour. After-hours texts are routed to the crisis line.

Spanish-Language Support Line

1-800-328-4348, press 2

Fraser provides full Spanish-language support on its main line. Spanish-speaking agents are available Monday through Friday, 8:00 AM to 7:00 PM CT. No separate number is required — simply press “2” after the greeting.

How to Reach Fraser in South Minneapolis: Autism and Mental Health – Official Customer Support Support

Fraser understands that not everyone can or prefers to make a phone call. That’s why they offer multiple channels to ensure accessibility for all individuals, regardless of ability, language, or circumstance.

Online Chat Support

Visit www.fraser.org/contact and click the “Live Chat” button in the bottom right corner. Chat support is available Monday–Friday, 9:00 AM–5:00 PM CT. The chat interface is designed with accessibility in mind, including screen-reader compatibility, high-contrast mode, and simplified language options.

Email Support

For non-urgent inquiries, email support@fraser.org. Response time is typically within 24–48 business hours. Include your name, preferred contact method, and a brief description of your need. For privacy, avoid sharing sensitive medical details via email unless encrypted.

In-Person Visits

Fraser’s main administrative office in South Minneapolis is located at:

Fraser – South Minneapolis Campus

5500 South 48th Street

Minneapolis, MN 55417

Phone: (612) 861-5555

Walk-ins are welcome Monday–Friday, 8:30 AM–4:30 PM. A receptionist will direct you to the appropriate support specialist. Appointments are recommended for in-depth consultations.

Mobile App Support

Fraser offers a free mobile app, “Fraser Connect,” available on iOS and Android. The app allows users to:

• Book appointments
• Access therapy notes (with parental consent)
• Send secure messages to care coordinators
• Receive reminders for therapy sessions or medication
• Access a library of autism and mental health resources

Download “Fraser Connect” from the App Store or Google Play.

Mail and Postal Correspondence

For formal requests, such as appeals, documentation, or complaints:

Fraser Customer Support Services

Attn: Client Relations Department

5500 South 48th Street

Minneapolis, MN 55417

Response time for mailed inquiries: 7–10 business days.

Video Call Support

Fraser offers secure video consultations via Zoom or Microsoft Teams for clients who prefer remote interaction. To schedule, call the main line or email support@fraser.org with your preferred date and time. All video sessions are encrypted and HIPAA-compliant.

Worldwide Helpline Directory

While Fraser is headquartered in South Minneapolis, its impact extends globally through partnerships, training programs, and telehealth services. Families outside the United States who are seeking Fraser-aligned care or resources can access the following international support networks:

Canada

Fraser partners with the Canadian Autism Spectrum Disorder Alliance (CASDA). For Canadian residents:

1-833-427-2273 (Toll-Free in Canada)

Email: info@casda.ca

Website: www.casda.ca

United Kingdom

Fraser collaborates with the National Autistic Society (NAS) and offers training to UK clinicians. For UK-based families:

0808 800 4104 (Toll-Free in UK)

Email: helpline@autism.org.uk

Website: www.autism.org.uk

Australia

Fraser supports the Autism Cooperative Research Centre (Autism CRC) and provides resources to Australian providers:

1300 308 699 (Toll-Free in Australia)

Email: info@autismcrc.com.au

Website: www.autismcrc.com.au

Europe (General Inquiries)

For European families seeking Fraser-style autism and mental health services:

+44 20 3958 5500 (International Call)

Email: international@fraser.org

Website: www.fraser.org/international

Fraser’s international team can assist with:

• Referrals to certified Fraser-trained providers abroad
• Translation of clinical materials into 15+ languages
• Virtual training for educators and therapists
• Guidance on insurance and funding options in your country

Latin America & Caribbean

Fraser offers Spanish- and Portuguese-language telehealth services through its partner network:

+1-800-328-4348, press 3 (From outside the U.S.)

Email: latam@fraser.org

Services available in Mexico, Colombia, Brazil, Chile, and Puerto Rico.

Asia

Fraser supports autism initiatives in India, Japan, and the Philippines through training grants and curriculum development:

+1-800-328-4348, press 4

Email: asia@fraser.org

For families in Asia, Fraser can provide:

• Remote diagnostic evaluations
• Parent training webinars
• Access to translated educational toolkits

About Fraser in South Minneapolis: Autism and Mental Health – Official Customer Support – Key Industries and Achievements

Fraser operates at the intersection of behavioral health, education, social services, and community development. Its work spans multiple industries, each contributing to its holistic mission of lifelong support for individuals with autism and mental health needs.

1. Behavioral Health and Therapy Services

Fraser is a leader in Applied Behavior Analysis (ABA), Cognitive Behavioral Therapy (CBT), and Trauma-Focused CBT. Their therapy teams include Board Certified Behavior Analysts (BCBAs), licensed psychologists, marriage and family therapists, and occupational therapists. Fraser’s therapy programs are evidence-based and tailored to individual learning styles, sensory needs, and cultural backgrounds.

2. Education and School-Based Programs

Fraser partners with over 120 public and private schools across Minnesota to provide on-site behavioral support, social skills training, and staff consultation. Their school-based programs have reduced disciplinary referrals by 47% and increased graduation rates among students with autism by 31% over the past five years.

3. Early Intervention Services

Fraser’s early intervention program serves infants and toddlers (0–3 years) with developmental delays. Using the Denver Model and other proven approaches, they help families build communication, motor, and social skills during the most critical period of brain development. Over 90% of children in this program show measurable progress within six months.

4. Adult Services and Transition Programs

Fraser’s adult services include supported employment, independent living skills training, and social engagement groups. Their “Pathways to Independence” program has helped over 1,200 adults with autism secure competitive employment and live independently in the community.

5. Mental Health and Crisis Intervention

Fraser’s mental health services address anxiety, depression, OCD, PTSD, and mood disorders — often co-occurring with autism. Their crisis stabilization unit provides short-term residential care for youth in acute distress, with a 94% success rate in preventing hospitalization.

6. Research and Innovation

Fraser is an active participant in NIH-funded research studies and has published over 50 peer-reviewed articles on autism intervention effectiveness. Their “Fraser Innovation Lab” develops digital tools for communication, emotion recognition, and parent coaching — many of which are now used nationally.

Achievements and Recognition

• Named “Top 10 Autism Organization in the U.S.” by Autism Speaks (2023)
• Recipient of the Minnesota Nonprofit Excellence Award (2022)
• 98% client satisfaction rate across all services (2023 internal survey)
• Recognized by the Centers for Medicare & Medicaid Services (CMS) as a Model Provider for Autism Services
• Featured in the Journal of the American Academy of Child & Adolescent Psychiatry for breakthrough telehealth models

Global Service Access

Fraser’s commitment to accessibility extends far beyond its Minneapolis campus. Through telehealth, digital platforms, and international partnerships, Fraser ensures that quality autism and mental health support is available to anyone, anywhere.

Telehealth Expansion

Since 2020, Fraser has expanded its telehealth services to serve clients in 47 U.S. states and 18 countries. Their secure video platform allows therapists to conduct sessions in real time, monitor progress with digital tools, and share interactive activities with families. Telehealth has increased access for rural families by 68% and reduced wait times for evaluations by over 50%.

Mobile Clinics and Outreach

Fraser operates two mobile clinics that travel to underserved communities in Minnesota and Wisconsin. These clinics provide free screenings, diagnostic evaluations, and parent workshops in areas with limited access to specialists.

Free Resource Library

Fraser’s online Resource Library contains over 300 downloadable guides, videos, and toolkits in English, Spanish, Hmong, Somali, and other languages. Topics include:

• “Understanding Autism in the Classroom”
• “Managing Meltdowns: A Parent’s Guide”
• “Navigating IEPs and 504 Plans”
• “Coping with Anxiety in Teens with Autism”

Access the library at www.fraser.org/resources.

Global Training Programs

Fraser trains clinicians, educators, and caregivers worldwide through virtual certification programs. Over 2,500 professionals from 30 countries have completed Fraser’s “Autism & Mental Health Practitioner Certification.” These programs are offered at no cost to providers in low-income nations.

Language and Cultural Accessibility

Fraser employs interpreters and cultural liaisons fluent in Hmong, Somali, Spanish, Vietnamese, Arabic, and Russian. Their materials are translated using community-based review panels to ensure cultural relevance and accuracy.

FAQs

Q1: Is Fraser’s customer support available 24/7?

A: The main customer support line is available Monday–Friday, 8 AM–5 PM CT. However, the 24/7 Mental Health Crisis Helpline (1-800-875-1129) is available every day of the year for urgent needs.

Q2: Do I need insurance to use Fraser’s services?

A: No. Fraser provides services on a sliding scale based on income and accepts Medicaid, Medicare, private insurance, and self-pay. No one is turned away due to inability to pay.

Q3: Can Fraser help me if I live outside Minnesota?

A: Yes. Through telehealth and national partnerships, Fraser serves clients in 47 U.S. states and internationally. Contact international@fraser.org for details.

Q4: What if I’m not sure if my child has autism?

A: Fraser offers free initial screenings for children under age 6. Call 1-800-328-4348 to schedule a 30-minute developmental assessment.

Q5: How long is the wait time for therapy?

A: Wait times vary by program and location. Fraser’s average wait for an initial evaluation is 2–4 weeks. For crisis services, support is provided immediately.

Q6: Are Fraser’s services confidential?

A: Yes. Fraser complies with HIPAA and state privacy laws. All communications — phone, email, text, or video — are encrypted and secure.

Q7: Can I volunteer or donate to Fraser?

A: Absolutely. Visit www.fraser.org/donate to contribute or www.fraser.org/volunteer to join their community outreach team.

Q8: Does Fraser offer services for adults with autism?

A: Yes. Fraser provides employment support, independent living training, social groups, and mental health counseling for adults aged 18 and older.

Q9: How do I request materials in Braille or large print?

A: Contact support@fraser.org or call 1-800-328-4348 and ask for the Accessibility Coordinator. Materials are mailed within 5 business days.

Q10: What if I need help after hours and can’t reach anyone?

A: If you’re in crisis and cannot reach Fraser, call or text 988 (Suicide & Crisis Lifeline) or dial 911. Fraser’s crisis line (1-800-875-1129) is staffed 24/7 and can connect you to local emergency resources.

Conclusion

Fraser in South Minneapolis is more than a service provider — it is a lifeline for thousands of families navigating the complex, often overwhelming journey of autism and mental health. Its official customer support system is not an afterthought; it is a carefully designed, deeply compassionate extension of its clinical excellence. From the 24/7 crisis helpline to the multilingual text support and global telehealth network, Fraser ensures that no one has to face these challenges alone.

If you or a loved one is seeking help, remember: you are not alone. The numbers provided in this guide — 1-800-328-4348, 1-800-875-1129, and others — are not just digits. They are bridges to understanding, to safety, to hope. Whether you’re a parent in rural Minnesota, a caregiver in Manila, or a teenager in Minneapolis struggling with anxiety, Fraser is here for you.

Reach out today. Your next step toward healing, connection, and empowerment begins with a single call, text, or click. And remember — help is always available, no matter the time, the language, or the challenge you face.