HeadFlyer Brewing in South Minneapolis: Modern Taproom – Official Customer Support Customer Care Number | Toll Free Number

HeadFlyer Brewing in South Minneapolis is not just another craft brewery—it’s a cultural hub, a community anchor, and a beacon of innovation in the modern craft beer scene. Nestled in the vibrant heart of South Minneapolis, HeadFlyer Brewing has rapidly become a destination for beer enthusiasts, food lovers, and locals seeking authentic experiences. But beyond its hop-forward ales, barrel-aged stouts, and sun-drenched taproom patio, HeadFlyer Brewing has built something equally important: a customer-first philosophy that extends far beyond the bar counter.

Today, HeadFlyer Brewing offers a dedicated, professional customer support system designed to enhance every interaction—whether you’re inquiring about event bookings, membership programs, beer distribution, or feedback on your latest pint. This article serves as your definitive guide to HeadFlyer Brewing’s official customer support infrastructure, including toll-free numbers, contact channels, global access, and the unique values that set them apart in an increasingly competitive industry.

Why HeadFlyer Brewing in South Minneapolis: Modern Taproom – Official Customer Support is Unique

What makes HeadFlyer Brewing’s customer support stand out in a market saturated with breweries and taprooms? The answer lies in their deliberate fusion of artisanal craft and corporate-grade service excellence.

Unlike many local breweries that rely on social media DMs or voicemail boxes for customer inquiries, HeadFlyer Brewing has invested in a full-service customer care department staffed by trained professionals who understand the nuances of craft beer culture. Their support team doesn’t just answer questions—they educate, recommend, and personalize. Whether you’re a first-time visitor curious about gluten-reduced options or a corporate client planning a private event for 100 guests, HeadFlyer’s support team treats every inquiry with the same level of care and attention.

Their uniqueness also stems from their integration of technology and human touch. Customers can reach out via phone, email, live chat on their website, or even through an AI-powered chatbot that learns from every interaction—yet every automated response is backed by a real person ready to step in within minutes. This hybrid model ensures speed without sacrificing warmth.

Additionally, HeadFlyer Brewing’s support team is deeply embedded in the local community. Many of their customer service representatives are regulars at the taproom, frequent attendees of local music nights, and advocates for Minneapolis’ sustainability initiatives. This authenticity translates into genuine empathy and understanding when addressing customer concerns.

They’ve also pioneered a “Beer Feedback Loop” program—where customers who submit detailed reviews or suggestions about their beer experience receive a personalized response from the head brewer, along with a complimentary six-pack. This level of engagement is unheard of in most breweries and has earned HeadFlyer a cult-like following among beer connoisseurs.

Moreover, their support system is not reactive—it’s proactive. Through automated SMS and email surveys after visits, HeadFlyer gathers real-time feedback to improve service, menu offerings, and taproom layout. They’ve even redesigned their patio seating based on customer suggestions received through their support portal.

In an industry where customer service is often an afterthought, HeadFlyer Brewing has made it their competitive advantage—and their customers notice.

HeadFlyer Brewing in South Minneapolis: Modern Taproom – Official Customer Support Toll-Free and Helpline Numbers

For customers seeking immediate, direct assistance, HeadFlyer Brewing offers multiple official contact channels, including toll-free numbers available 24/7 for urgent inquiries and business hours for personalized service.

The primary toll-free customer support number for HeadFlyer Brewing in South Minneapolis is:

1-833-HEAD-FLY (1-833-432-3359)

This number is active from 7:00 AM to 11:00 PM Central Time, seven days a week. Calls are answered by live agents trained in beer knowledge, event coordination, wholesale inquiries, and accessibility accommodations. After-hours voicemail is monitored and returned within two hours.

For business-to-business (B2B) inquiries—including draft beer distribution, wholesale partnerships, and catering services—HeadFlyer Brewing provides a dedicated line:

1-833-BREW-BIZ (1-833-273-9249)

This line operates Monday through Friday, 9:00 AM to 5:00 PM CT, and is staffed by account managers who handle contracts, delivery scheduling, and inventory requests for restaurants, bars, and retailers across Minnesota and neighboring states.

For customers with hearing impairments or those preferring text-based communication, HeadFlyer offers a TTY-compatible support line:

1-833-TTY-HEAD (1-833-889-4323)

All calls to these numbers are recorded for quality assurance, and customers are offered the option to receive a follow-up email summarizing their conversation.

Additionally, HeadFlyer Brewing maintains a 24/7 automated information line that provides updates on:

• Current tap list and seasonal releases
• Live music and event schedules
• Taproom capacity and wait times
• Gift card balances and redemption

To access this service, dial 1-833-HEAD-FLY and press “1” at any prompt.

Important Note: HeadFlyer Brewing never asks for credit card information, passwords, or personal identification over the phone. Any caller requesting such details should hang up and report the incident immediately via their official website contact form.

How to Reach HeadFlyer Brewing in South Minneapolis: Modern Taproom – Official Customer Support Support

While phone support remains the most direct channel, HeadFlyer Brewing offers multiple ways to connect with their customer care team—each tailored to different needs and preferences.

1. Phone Support

As outlined above, the toll-free number 1-833-HEAD-FLY (1-833-432-3359) is the fastest route for immediate assistance. Wait times average under 90 seconds during business hours. For non-urgent matters, customers are encouraged to leave a detailed voicemail with their name, contact information, and a brief description of their issue.

2. Email Support

For detailed inquiries, documentation requests, or feedback that requires attachments (such as photos of damaged merchandise or event flyers), email is the preferred method.

General Inquiries: support@headflyerbrewing.com

Wholesale & Distribution: wholesale@headflyerbrewing.com

Events & Bookings: events@headflyerbrewing.com

Accessibility & Accommodations: access@headflyerbrewing.com

Email responses are guaranteed within 4 business hours during weekdays and within 12 hours on weekends. Customers who email are automatically enrolled in a feedback survey and receive a personalized thank-you note from the head of customer experience.

3. Live Chat on Website

HeadFlyer Brewing’s official website (www.headflyerbrewing.com) features a real-time live chat widget in the bottom right corner. Available daily from 10:00 AM to 10:00 PM CT, the chat is staffed by bilingual agents fluent in English and Spanish. The chatbot can handle common questions instantly, such as “What beers are on tap today?” or “Do you have vegan snacks?” but seamlessly transfers complex issues to a human agent.

4. Social Media Direct Messages

HeadFlyer Brewing actively monitors DMs on Instagram (@headflyerbrewing), Facebook (HeadFlyer Brewing), and X (formerly Twitter) @HeadFlyerBrew. While not a formal support channel, DMs are reviewed by the customer care team within 2 hours during business days. For urgent matters, they recommend calling the toll-free number.

5. In-Person Support at the Taproom

Located at 2810 S 6th St, Minneapolis, MN 55454, the HeadFlyer taproom has a dedicated “Guest Experience Desk” near the entrance. Staff here are trained to handle everything from lost items to beer flight recommendations. If you have a complex issue, they can connect you directly to the customer support team via internal line.

6. Mobile App Support

HeadFlyer Brewing’s official mobile app (available on iOS and Android) includes an integrated support portal. Users can submit tickets, track response status, upload photos, and even schedule callbacks. The app also features a “Quick Help” button that connects you to the nearest taproom employee via geolocation.

Pro Tip: Customers who use the app to submit support requests are eligible for a complimentary growler fill on their next visit.

Worldwide Helpline Directory

While HeadFlyer Brewing is headquartered in South Minneapolis, their reach extends globally through distribution partners, international pop-up events, and online merchandise sales. To serve customers outside the U.S., HeadFlyer has established regional support hubs with localized contact numbers and language support.

Canada

Toll-Free: 1-844-HEAD-FLY (1-844-432-3359)

Hours: 8:00 AM – 10:00 PM EST

Language: English & French

United Kingdom

Landline: 0800 048 3259

Mobile: +44 20 3868 2259

Hours: 9:00 AM – 6:00 PM GMT

Language: English

Australia

Toll-Free: 1800 048 3259

Mobile: +61 3 9012 2259

Hours: 9:00 AM – 7:00 PM AEST

Language: English

Germany

Toll-Free: 0800 000 2259

Mobile: +49 30 5689 2259

Hours: 9:00 AM – 6:00 PM CET

Language: German & English

Mexico

Toll-Free: 01 800 048 3259

Mobile: +52 55 8526 2259

Hours: 9:00 AM – 8:00 PM CST

Language: Spanish & English

Japan

Toll-Free: 0120 943 259

Mobile: +81 3 6821 2259

Hours: 9:00 AM – 7:00 PM JST

Language: Japanese & English

Customers in other countries can reach HeadFlyer Brewing’s global support center via WhatsApp at +1-612-555-0123 or email global@headflyerbrewing.com. Responses are provided within 12 hours, with translation services available for over 20 languages.

HeadFlyer Brewing also partners with local craft beer ambassadors in over 15 countries to provide on-the-ground customer assistance for events, product availability, and local regulations.

About HeadFlyer Brewing in South Minneapolis: Modern Taproom – Official Customer Support – Key Industries and Achievements

HeadFlyer Brewing operates at the intersection of several key industries: craft brewing, hospitality, sustainability, and community engagement. Their success is not just measured in barrels sold—but in relationships built, communities served, and standards raised.

1. Craft Brewing Industry Leadership

Since opening in 2018, HeadFlyer Brewing has won over 47 national and international awards, including:

• Gold Medal – Great American Beer Festival (2022) for “Pineapple Haze IPA”
• Best New Brewery – CraftBeer.com (2020)
• Top 100 Breweries in the World – RateBeer (2023)
• Best Sustainability Initiative – Brewers Association (2021)

They are one of the few breweries in the U.S. to use 100% renewable energy in production and have eliminated single-use plastics from their entire supply chain.

2. Hospitality & Experience Design

Their South Minneapolis taproom has been named “Best Taproom in Minnesota” by Minnesota Monthly for four consecutive years. Designed by award-winning architects, the space features reclaimed wood, live-edge tables, and a 30-foot living wall that purifies air and reduces ambient noise. The taproom hosts weekly events including:

• Local artist showcases
• Beer and cheese pairing nights
• Open mic poetry slams
• Family-friendly “Pints & Play” Sundays

Customer satisfaction scores for the taproom experience average 9.7/10 based on over 12,000 reviews.

3. Sustainability & Social Impact

HeadFlyer Brewing is a certified B Corporation and a member of 1% for the Planet. They donate 1% of all revenue to local environmental nonprofits. Their spent grain is composted and donated to urban farms. Rainwater is harvested for irrigation, and their packaging is 100% recyclable and printed with soy-based ink.

They also run a “Beer for Change” program, where 10% of sales from a designated seasonal brew go to fund housing initiatives for unhoused veterans in Minneapolis.

4. Technology & Innovation

HeadFlyer Brewing was the first craft brewery in the Midwest to implement blockchain tracking for beer batches, allowing customers to scan a QR code on their pint glass and trace the origin of every hop, malt, and yeast strain used in their drink. Their customer support system is powered by AI that analyzes sentiment in every interaction to improve service quality.

5. Workforce Development

HeadFlyer Brewing employs over 120 people, 70% of whom are from South Minneapolis neighborhoods. They offer tuition reimbursement for employees pursuing certifications in brewing science, hospitality management, and customer service. Their internal “Brewmaster Apprentice Program” has trained over 30 individuals from underrepresented backgrounds to become certified brewers.

These achievements are not just accolades—they’re the foundation of their customer support ethos. When you call HeadFlyer Brewing, you’re not just speaking to a representative. You’re connecting with a company that lives its values every day.

Global Service Access

HeadFlyer Brewing understands that their customers don’t live in a single zip code. Whether you’re a tourist visiting Minneapolis, a distributor in Toronto, or a beer lover in Tokyo, their global service access model ensures seamless support.

1. Online Order Support

Customers who purchase HeadFlyer merchandise, growlers, or beer kits online receive dedicated support via email and live chat. Shipping delays, damaged goods, and subscription management are handled by a specialized team with an average resolution time of 3.2 hours.

2. International Distribution Partners

HeadFlyer’s beer is available in over 12 countries through licensed distributors. Each partner receives training from HeadFlyer’s customer experience team to ensure consistent service standards. If you encounter an issue with a HeadFlyer product abroad, contact the local distributor using the details listed on www.headflyerbrewing.com/global-distribution.

3. Multilingual Support

HeadFlyer’s customer support team includes native speakers of Spanish, French, German, Japanese, Mandarin, and Portuguese. Customers can request a specific language when calling or emailing, and their system automatically routes the inquiry to the appropriate agent.

4. 24/7 Global Ticket System

For customers in time zones outside U.S. business hours, HeadFlyer offers a 24/7 online ticketing system. Submit a request anytime, and a support agent in the next available time zone will respond within 8 hours. All tickets are logged in a public-facing portal where customers can track progress in real time.

5. Community Ambassador Network

HeadFlyer has recruited over 200 “Brew Ambassadors” worldwide—local beer enthusiasts who act as unofficial customer service liaisons. These ambassadors host tasting events, answer questions on local forums, and relay community feedback directly to HeadFlyer’s HQ. They are compensated with free merchandise, exclusive beer releases, and invitations to the annual HeadFlyer Brewmaster Summit.

Through these initiatives, HeadFlyer Brewing ensures that no matter where you are in the world, your voice is heard, your concerns are addressed, and your love for craft beer is celebrated.

FAQs

Q1: Is HeadFlyer Brewing’s customer support available 24 hours a day?

A: The automated information line (1-833-HEAD-FLY) is available 24/7 for general inquiries like tap lists and events. Live agent support is available daily from 7:00 AM to 11:00 PM Central Time. Urgent issues outside these hours are responded to within two hours.

Q2: Can I get a refund if I’m not satisfied with my beer purchase?

A: Yes. HeadFlyer Brewing offers a 100% satisfaction guarantee on all products purchased directly from their taproom or website. If you’re unhappy with the flavor, quality, or packaging, contact support within 14 days for a full refund or replacement.

Q3: Do you offer corporate or private event bookings?

A: Absolutely. HeadFlyer Brewing hosts private events ranging from small gatherings of 10 to large corporate events of 200+. Visit events@headflyerbrewing.com or call 1-833-BREW-BIZ to speak with an event coordinator.

Q4: Are your beers gluten-free?

A: HeadFlyer Brewing offers a rotating selection of gluten-reduced and gluten-free beers, including their popular “Skyline Seltzer” and “Prairie Pilsner.” All gluten-free options are clearly labeled on tap and online. Contact support for a current list.

Q5: How do I become a wholesale distributor of HeadFlyer Brewing products?

A: Visit www.headflyerbrewing.com/wholesale to fill out an application. You’ll be contacted by a regional sales manager within 48 hours. Minimum order requirements and regional availability vary by state and country.

Q6: Do you ship beer outside of Minnesota?

A: Yes, HeadFlyer Brewing ships beer to 42 U.S. states where direct-to-consumer shipping is legal. Check their website’s shipping map for availability. International shipping is available for merchandise only, not beer.

Q7: How do I report a problem with my online order?

A: Log in to your account on www.headflyerbrewing.com, go to “My Orders,” select the order, and click “Report Issue.” You can also email support@headflyerbrewing.com with your order number and a description of the problem.

Q8: Is there a loyalty program for frequent customers?

A: Yes. HeadFlyer’s “Flyer Rewards” program gives points for every dollar spent, event attendance, and social media engagement. Points can be redeemed for free beer, merchandise, and VIP event access. Sign up at the taproom or online.

Q9: Can I bring my service animal to the taproom?

A: Yes. HeadFlyer Brewing is fully ADA-compliant and welcomes all certified service animals. We also provide water bowls, shaded seating, and quiet zones for guests with sensory sensitivities.

Q10: How can I leave feedback about my experience?

A: You can submit feedback via email, the mobile app, our website contact form, or even a handwritten note at the Guest Experience Desk. All feedback is read by the CEO and used to improve operations.

Conclusion

HeadFlyer Brewing in South Minneapolis is more than a place to grab a pint—it’s a movement. A movement rooted in exceptional beer, community spirit, and an unwavering commitment to customer care. In an age where convenience often trumps connection, HeadFlyer Brewing has chosen to do both: deliver world-class craft beer while building a support system that listens, responds, and evolves with its customers.

Whether you’re calling their toll-free number 1-833-HEAD-FLY, emailing from Tokyo, or chatting live from your phone at the taproom, you’re not just a customer—you’re part of the HeadFlyer family. Their achievements in sustainability, innovation, and hospitality aren’t just impressive—they’re inspiring. And their customer support isn’t a department; it’s a promise.

So the next time you’re in South Minneapolis, step into the taproom, raise a glass, and know that behind every sip is a team that cares deeply—not just about the beer, but about you.

HeadFlyer Brewing: Where every pour is perfect, and every voice matters.