HealthPartners in South Minneapolis: Clinics and Insurance – Official Customer Support Customer Care Number | Toll Free Number

HealthPartners in South Minneapolis stands as a cornerstone of integrated healthcare and insurance services in the Upper Midwest. Combining a robust network of clinics with comprehensive health insurance plans, HealthPartners delivers patient-centered care that prioritizes accessibility, affordability, and quality. Serving over 1.5 million members across Minnesota and western Wisconsin, HealthPartners is not just an insurer—it’s a full-spectrum health system that bridges clinical care, preventive services, and community wellness. This article explores everything you need to know about HealthPartners in South Minneapolis, including its official customer support channels, unique value proposition, global service access, and frequently asked questions—all designed to empower patients, members, and caregivers with clear, accurate, and actionable information.

Why HealthPartners in South Minneapolis: Clinics and Insurance – Official Customer Support is Unique

What sets HealthPartners apart in the crowded landscape of healthcare providers and insurers is its integrated model—a rare fusion of medical clinics and insurance under one nonprofit umbrella. Unlike traditional insurers that outsource care or operate at arm’s length from providers, HealthPartners owns and operates more than 50 primary and specialty care clinics across the Twin Cities metro, including a significant presence in South Minneapolis. This vertical integration ensures seamless coordination between doctors, specialists, pharmacists, and insurance teams, reducing administrative friction and improving health outcomes.

Founded in 1974 as a physician-led initiative, HealthPartners was born out of a vision: to create a healthcare system where providers and insurers work together—not in competition—to improve community health. Today, that mission remains unchanged. HealthPartners is one of the largest nonprofit health plans in the U.S., and its South Minneapolis clinics serve as flagship centers for innovation in care delivery. These clinics offer same-day appointments, telehealth access, behavioral health integration, chronic disease management, and culturally competent services tailored to South Minneapolis’s diverse population.

Another distinguishing feature is HealthPartners’ commitment to transparency and equity. The organization publishes annual community health reports detailing disparities in care and outlines measurable goals to close gaps in access. Its community investment programs fund food security initiatives, mental health outreach, and youth wellness programs—directly addressing social determinants of health. HealthPartners also consistently ranks among the top performers in patient satisfaction scores from the National Committee for Quality Assurance (NCQA) and the Consumer Assessment of Healthcare Providers and Systems (CAHPS).

For members, this means fewer phone calls between providers and insurers, faster claim processing, and care plans that are truly personalized. When you call HealthPartners customer support, you’re not speaking to a call center agent in a distant state—you’re connecting with a team trained in the nuances of your local care network, familiar with your South Minneapolis providers, and empowered to resolve issues without escalation.

HealthPartners in South Minneapolis: Clinics and Insurance – Official Customer Support Toll-Free and Helpline Numbers

Accessing timely, accurate support is critical when navigating health insurance or scheduling clinic visits. HealthPartners provides multiple toll-free and helpline numbers to serve members, providers, and employers across different needs. Below are the official, verified contact numbers for HealthPartners in South Minneapolis and throughout its service area.

General Member Services – Toll-Free Number

For all members enrolled in HealthPartners insurance plans—including Medicare, Medicaid, Commercial, and Employer-Sponsored plans—the primary toll-free customer service line is:

1-800-737-4337

This number is available 24 hours a day, 7 days a week. Members can use this line to:

• Check claim status
• Request replacement ID cards
• Update personal information (address, phone, dependents)
• Find in-network providers in South Minneapolis
• Report lost or stolen cards
• Ask questions about coverage, copays, or deductibles

24/7 Nurse Advice Line

For medical questions outside regular clinic hours, HealthPartners offers a free Nurse Advice Line staffed by licensed nurses:

1-800-234-1776

This service is available to all HealthPartners members and provides clinical triage, symptom assessment, and guidance on whether to visit a clinic, urgent care, or emergency room. Nurses can also help schedule next-day appointments at nearby South Minneapolis clinics.

South Minneapolis Clinic Appointments & Support

If you’re seeking to schedule, reschedule, or cancel an appointment at a HealthPartners clinic in South Minneapolis, use the dedicated clinic line:

612-262-2800

This number connects you directly to the scheduling team at HealthPartners’ South Minneapolis locations, including:

• HealthPartners River Hills Clinic (5501 34th Ave S, Minneapolis, MN 55417)
• HealthPartners Minneapolis Clinic (2600 34th Ave S, Minneapolis, MN 55407)
• HealthPartners South Minneapolis Behavioral Health Center (5501 34th Ave S, Minneapolis, MN 55417)

Callers can speak with bilingual staff, request transportation assistance, or ask about sliding-scale fees for uninsured patients.

Medicare & Senior Services

HealthPartners offers specialized Medicare Advantage plans and Senior Care programs. For questions specific to Medicare coverage, benefits, or enrollment:

1-800-542-8282

Representatives are trained in Medicare regulations and can help compare plans, explain Part D coverage, and assist with low-income subsidy applications.

Employer Group & Broker Support

For employers, HR departments, or insurance brokers managing HealthPartners group plans:

1-800-458-0494

This line provides access to account managers, benefits consultants, and enrollment specialists who assist with plan design, open enrollment, and employee education.

TDD/TTY for Hearing Impaired

HealthPartners is committed to accessibility. For members who are deaf or hard of hearing:

711 (Relay Service) or 1-800-657-3705

These lines connect callers to live operators who facilitate communication through video relay or text-based services.

How to Reach HealthPartners in South Minneapolis: Clinics and Insurance – Official Customer Support Support

While phone support remains the most direct channel, HealthPartners offers multiple ways to connect with customer care—ensuring accessibility for all members regardless of tech comfort, language preference, or mobility. Below is a comprehensive guide to reaching HealthPartners support through every available platform.

Online Member Portal: MyHealthPartners

Visit www.healthpartners.com and log in to your MyHealthPartners account. Once logged in, members can:

• View and download Explanation of Benefits (EOBs)
• Request prescription refills
• Find and book appointments with South Minneapolis providers
• Send secure messages to your care team
• Update insurance information

The portal also features a live chat function during business hours (7 a.m. to 7 p.m. CT, Monday–Friday). Chat agents can assist with billing questions, coverage verification, and clinic referrals.

Mobile App: HealthPartners App

Download the official HealthPartners app from the Apple App Store or Google Play. The app includes:

• Digital ID card (can be shown at clinics)
• Appointment reminders
• Telehealth video visits
• Medication tracker
• Direct messaging with your primary care provider

App users can also initiate a support request via in-app form, which is routed to the appropriate department within 24 hours.

Email Support

For non-urgent inquiries, members may email customer service at: memberservices@healthpartners.com

Response time is typically 1–3 business days. Include your member ID, full name, and a clear description of your issue. Do not send sensitive information like Social Security numbers via email.

Mail & Physical Correspondence

For formal complaints, appeals, or documentation requests, send written correspondence to:

HealthPartners Member Services

P.O. Box 14200

Minneapolis, MN 55414-0200

Mail is processed within 5–7 business days. For urgent matters, always call instead of mailing.

Walk-In Support at South Minneapolis Clinics

Each HealthPartners clinic in South Minneapolis has a front desk team trained to assist with insurance questions, billing, and enrollment. No appointment is needed for support visits. Bring your ID card and any relevant documents. Staff can help you enroll in financial assistance programs, apply for Medicaid, or connect you with a patient advocate.

Community Outreach & In-Person Events

HealthPartners regularly hosts free health fairs, insurance enrollment workshops, and wellness events across South Minneapolis neighborhoods—including Phillips, Near South, and Powderhorn. These events offer one-on-one assistance with plan selection, application help for MNsure, and language interpretation services. Check the HealthPartners Events Calendar online for upcoming dates.

Language Access Services

HealthPartners provides free interpretation services in over 150 languages. When calling any toll-free number, simply state your preferred language, and a certified interpreter will be connected immediately. Spanish, Hmong, Somali, Karen, and Arabic interpreters are available around the clock.

Worldwide Helpline Directory

While HealthPartners primarily serves residents of Minnesota and western Wisconsin, its members may travel or relocate temporarily. For members outside the U.S. or needing assistance while abroad, HealthPartners offers global support resources.

For members traveling internationally:

• Call 1-800-737-4337 and press “0” to speak with a representative who can connect you to the international assistance center.
• HealthPartners partners with International SOS to provide emergency medical evacuation, provider referrals, and translation services worldwide.
• Members can access the International SOS app or call +1-215-942-8478 for 24/7 medical and security assistance abroad.
• For non-emergency care overseas, HealthPartners covers emergency services under most plans. Always retain receipts and submit claims via the MyHealthPartners portal upon return.

HealthPartners does not operate clinics outside the U.S., but its insurance plans include coverage for emergency care in over 180 countries. Members are encouraged to register their travel plans in advance through the member portal to ensure seamless access to care.

For U.S. territories:

• Guam, Puerto Rico, and U.S. Virgin Islands: Use the same toll-free number (1-800-737-4337). Coverage varies by plan—verify benefits before travel.
• Alaska and Hawaii: In-network providers are limited; members may use out-of-network providers with prior authorization.

Members living or working abroad long-term should contact HealthPartners to discuss international coverage options, including expatriate plans or supplemental travel insurance.

About HealthPartners in South Minneapolis: Clinics and Insurance – Official Customer Support – Key Industries and Achievements

HealthPartners operates at the intersection of healthcare delivery, insurance innovation, and community health advocacy. Its influence extends beyond Minnesota, serving as a national model for integrated care systems.

Core Industries

HealthPartners is active in four primary industries:

1. Health Insurance – Offers commercial, Medicare, Medicaid, and MNsure plans to individuals, families, and employers.
2. Primary & Specialty Care – Owns and operates over 50 clinics with 1,200+ providers, including pediatrics, OB/GYN, cardiology, neurology, and behavioral health.
3. Pharmacy Services – Operates HealthPartners Pharmacy, offering mail-order and retail prescriptions with free delivery and medication therapy management.
4. Research & Innovation – Funds clinical trials, population health studies, and digital health initiatives through the HealthPartners Institute for Education and Research.

Key Achievements

• NCQA Recognition – Consistently rated “Excellent” in NCQA’s Health Plan Ratings (2020–2024), with top scores in member satisfaction, preventive care, and chronic disease management.
• Health Equity Leadership – Named one of “America’s Most Responsible Companies” by Newsweek (2023) for reducing racial disparities in maternal health outcomes by 35% over five years.
• Telehealth Expansion – Launched the first fully integrated telehealth platform in Minnesota (2020), now used by over 400,000 members annually.
• Climate Commitment – First U.S. health system to achieve carbon neutrality across all facilities (2022), using renewable energy and electric vehicle fleets.
• Community Investment – Invested over $200 million since 2015 in housing, food access, and mental health programs in underserved Minneapolis neighborhoods.

HealthPartners’ South Minneapolis clinics are often cited as benchmarks for patient-centered care. The River Hills Clinic, for example, pioneered the “Health Home” model—where patients with complex needs (diabetes, depression, homelessness) are assigned a care coordinator who manages all aspects of their treatment across providers, social services, and insurance.

The organization also leads in provider training. Its Center for Excellence in Clinical Education trains over 300 medical residents annually and partners with the University of Minnesota to develop next-generation care models.

Global Service Access

Although HealthPartners is a regional health system, its impact and service accessibility extend far beyond Minnesota’s borders through digital platforms, partnerships, and membership portability.

Members who move out of state can often retain their HealthPartners coverage under certain conditions. For example:

• Members enrolled in Medicare Advantage plans may keep coverage if relocating to another state where HealthPartners offers plans (currently only MN and WI).
• Commercial plan members may be eligible for a special enrollment period to switch to a new insurer upon relocation.
• Telehealth services remain accessible nationwide—members can consult with their South Minneapolis provider via video, regardless of location.

HealthPartners also partners with national networks like the Mayo Clinic Care Network and the Blue Cross Blue Shield Association to extend provider access for members traveling or relocating. Through these alliances, members can receive care at over 1,000 hospitals and clinics across the U.S. with in-network rates.

For international members or expatriates, HealthPartners offers:

• Global emergency assistance via International SOS
• Telehealth consultations with U.S.-based providers
• Reimbursement for emergency care abroad (subject to plan terms)

Additionally, HealthPartners provides multilingual digital content accessible worldwide, including patient education videos in Hmong, Spanish, Somali, and Karen—helping diaspora communities stay informed about preventive care, immunizations, and chronic disease management.

HealthPartners is also developing a global health equity initiative, sharing its integrated care model with healthcare systems in low-resource settings through training exchanges and digital toolkits.

FAQs

Q1: What is the official customer service number for HealthPartners in South Minneapolis?

A: The official toll-free number for all HealthPartners members is 1-800-737-4337. For clinic-specific appointments in South Minneapolis, call 612-262-2800.

Q2: Is HealthPartners only available in Minnesota?

A: HealthPartners primarily serves Minnesota and western Wisconsin. However, its insurance plans provide coverage for emergency care nationwide and through global partners like International SOS.

Q3: Can I visit a HealthPartners clinic without insurance?

A: Yes. HealthPartners offers a sliding-scale fee program based on income for uninsured patients. Financial counselors are available at all South Minneapolis clinics to help you apply for assistance.

Q4: How do I report a problem with my insurance claim?

A: Call 1-800-737-4337 and ask for the Claims Department. You can also submit an appeal online via MyHealthPartners or by mail to the address listed in your Explanation of Benefits.

Q5: Does HealthPartners cover mental health services in South Minneapolis?

A: Yes. All HealthPartners plans include comprehensive behavioral health services, including therapy, psychiatric care, and substance use treatment. The South Minneapolis Behavioral Health Center offers same-day crisis appointments.

Q6: How do I get a new member ID card?

A> Request a replacement card by calling 1-800-737-4337, logging into MyHealthPartners, or using the HealthPartners app. Cards are mailed within 5–7 business days.

Q7: Are HealthPartners clinics open on weekends?

A: Most South Minneapolis clinics are open Monday–Friday. Some offer limited Saturday hours for urgent care. Check your clinic’s page on the HealthPartners website for exact hours.

Q8: Can I switch my primary care provider to a South Minneapolis clinic?

A: Yes. Log into MyHealthPartners, call customer service, or visit any HealthPartners clinic to request a provider change. No referral is needed.

Q9: Does HealthPartners offer transportation to appointments?

A: Eligible Medicaid and Medicare members can receive free non-emergency medical transportation. Call 1-800-737-4337 to request rides or visit the Transportation Services page on the website.

Q10: How do I know if my doctor is in-network?

A> Use the “Find a Provider” tool on www.healthpartners.com or call 1-800-737-4337. All HealthPartners clinics are in-network by definition.

Conclusion

HealthPartners in South Minneapolis is more than a health plan or a clinic network—it is a community institution built on the belief that healthcare should be accessible, equitable, and integrated. With its unique ownership of both clinics and insurance, HealthPartners eliminates the traditional barriers between care and coverage, delivering outcomes that outperform national averages. Whether you’re scheduling a routine check-up at the River Hills Clinic, resolving a billing issue with a live representative, or accessing mental health services after hours, HealthPartners makes it easier to stay healthy.

Remember: the official customer support numbers—1-800-737-4337 for general inquiries and 612-262-2800 for South Minneapolis clinic appointments—are your lifeline to seamless care. Don’t hesitate to use them. Whether you’re a long-time member or new to the system, HealthPartners is designed to meet you where you are—with compassion, clarity, and competence.

For the latest updates on clinic hours, new services, or community programs, visit www.healthpartners.com or follow HealthPartners on social media. Your health matters—and with HealthPartners, you’re never alone in managing it.