How to Access Matthews via Bus 7

Accessing the town of Matthews, North Carolina, via Bus 7 offers a reliable, cost-effective, and environmentally friendly transportation option for residents, students, workers, and visitors alike. As Matthews continues to grow as a suburban hub just south of Charlotte, public transit has become increasingly vital for connecting communities without relying on personal vehicles. Bus 7, operated by the Charlotte Area Transit System (CATS), serves as a critical link between key residential neighborhoods, commercial corridors, and major transit hubs. Whether you're commuting to work, attending a local event, or simply exploring the area, understanding how to navigate Bus 7 ensures a seamless journey. This guide provides a comprehensive, step-by-step walkthrough of accessing Matthews via Bus 7, including best practices, essential tools, real-world examples, and answers to common questions — all designed to empower you with confidence and clarity every time you ride.

Step-by-Step Guide

Successfully accessing Matthews via Bus 7 requires planning, awareness of schedules, and familiarity with key stops and transfer points. Follow this detailed, sequential guide to ensure a smooth experience from start to finish.

Step 1: Confirm Your Starting Location

Before boarding Bus 7, determine your current location relative to the bus route. Bus 7 runs primarily along Central Avenue, South Boulevard, and Independence Boulevard, connecting the Charlotte Douglas International Airport, the University City area, and the Matthews town center. If you're starting from downtown Charlotte, you may need to transfer from another CATS route — such as Bus 2, Bus 4, or the CityLynx Gold Line — to reach a Bus 7 stop. Use a digital map or transit app to identify the nearest Bus 7 stop to your origin. Common boarding points include the Central Avenue and 7th Street intersection, the South Boulevard and Independence Boulevard junction, and the Matthews Town Center stop near the intersection of Matthews-Mint Hill Road and Old Monroe Road.

Step 2: Check the Bus 7 Schedule

Bus 7 operates daily, with service beginning as early as 5:30 a.m. and concluding around 9:00 p.m. on weekdays. Weekend service begins later, typically at 6:30 a.m., with reduced frequency — approximately every 30 to 45 minutes. Schedules vary slightly during holidays, so always verify the most current timetable. Visit the official CATS website or use their mobile application to access real-time schedule updates. Print or save a digital copy of the route map and schedule to your device for offline reference. Pay close attention to the direction of travel: Bus 7 runs in two directions — inbound toward Charlotte and outbound toward Matthews. Ensure you board the correct direction based on your destination.

Step 3: Prepare Your Payment Method

Bus 7 accepts multiple forms of payment. The most convenient method is using the CATS mobile app, which allows you to purchase and activate digital passes directly on your smartphone. Alternatively, you may use a reloadable CATS card, which can be purchased at select retail locations, including the CATS Customer Service Center at 2201 East Morehead Street, or at designated kiosks near major transit hubs. Cash is accepted on board, but exact change is required, and drivers cannot provide change. A single ride costs $2.25, with discounts available for seniors (65+), students (with valid ID), and individuals with disabilities. Day passes ($5.50) and 31-day passes ($70) offer savings for frequent riders. Always have your payment method ready before the bus arrives to minimize boarding delays.

Step 4: Locate and Wait at the Correct Stop

Bus stops along the Bus 7 route are marked with distinctive green and white signage featuring the CATS logo and route number. Look for shelters with route maps and real-time arrival displays — these are available at major stops such as Matthews Town Center, the Matthews Post Office, and the intersection of South Boulevard and Old Monroe Road. If no display is present, use the CATS app to track the bus’s live location. Stand clearly visible near the curb, away from traffic, and avoid blocking pedestrian pathways. Wait for the bus to come to a complete stop before approaching. Do not wave or signal the driver — modern buses are equipped with automated stop announcements and do not require manual hailing.

Step 5: Board the Bus and Confirm Your Stop

When the bus arrives, wait for passengers to exit before boarding. If using a CATS card or mobile pass, tap your device or card on the reader located near the front door. If paying with cash, insert exact change into the fare box. Once aboard, find a seat or hold onto a handrail. The bus will announce upcoming stops via an automated voice system. Listen carefully for “Matthews Town Center,” “Old Monroe Road,” or “Matthews Post Office” — these are key landmarks in the town. If you’re unsure, you may press the yellow “Stop Request” cord or button located near the windows. A light will illuminate, and the driver will be alerted. Always request your stop at least one block in advance to allow time for the bus to stop safely.

Step 6: Exit and Navigate to Your Final Destination

When the bus stops, wait for the doors to fully open before exiting. Step off carefully and move away from the curb to allow other passengers to disembark. Once on the sidewalk, use a map application or local signage to orient yourself. The Matthews Town Center stop places you within walking distance of the Matthews Post Office, the Matthews Community Center, and several restaurants and retail stores. If your destination is farther away — such as the Matthews High School campus or the Matthews Medical Center — you may need to walk 10 to 15 minutes or connect with a local shuttle service. Many stops are near major crosswalks and pedestrian signals, making it safe to continue on foot.

Step 7: Plan Your Return Trip

Before concluding your journey, note the time and location of your last stop. Return trips on Bus 7 operate on the same schedule in reverse. If you’re returning to Charlotte, ensure you board the inbound bus — typically labeled “To Charlotte” or “Inbound.” Check the schedule for the next departure, especially if you’re returning after 7:00 p.m., as frequency decreases in the evening. Consider using the CATS app to set a reminder for your return time. If you're unfamiliar with the area, take a photo of the bus stop sign or note nearby landmarks to help you locate your return stop with ease.

Best Practices

Adopting proven strategies enhances your experience on Bus 7 and contributes to the overall efficiency of the transit system. These best practices are based on feedback from regular riders and transit professionals.

Plan Ahead, Especially During Peak Hours

Weekday mornings (7:00 a.m. – 9:00 a.m.) and evenings (4:30 p.m. – 6:30 p.m.) are the busiest times on Bus 7, particularly between the Charlotte airport and Matthews Town Center. During these windows, buses may fill to capacity. To avoid delays or being unable to board, plan your trip outside peak hours when possible. If you must travel during rush hour, arrive at your stop 5–10 minutes early and consider alternative routes if you notice overcrowding.

Use Real-Time Tracking Tools

Relying on printed schedules alone can lead to missed buses due to traffic delays or schedule adjustments. The CATS mobile app and website offer real-time bus tracking powered by GPS. You can see exactly where your bus is, how many minutes remain until arrival, and whether there are any service alerts. Bookmark the Bus 7 route page on your phone and enable notifications for service changes. This feature is especially useful during inclement weather or road closures.

Keep Essentials Accessible

Always carry your payment method, a phone with the CATS app loaded, and a small bag with essentials: water, a light jacket, headphones, and a portable charger. Public transit rides can be longer than expected, especially during transfers or delays. Being prepared ensures comfort and reduces stress.

Respect Transit Etiquette

Bus 7 serves a diverse population. Practice courtesy by offering seats to seniors, pregnant individuals, or those with visible disabilities. Keep conversations quiet, avoid loud music, and refrain from eating strong-smelling foods. Secure loose bags and strollers to prevent tripping hazards. These small actions foster a respectful and welcoming environment for everyone.

Verify Route Changes and Detours

Construction, special events, or road closures can temporarily reroute Bus 7. CATS posts updates on its website, social media channels, and via email alerts. Subscribe to CATS notifications or follow their official Twitter account (@CATS_NC) for timely alerts. If you notice a detour sign or an unfamiliar stop, ask the driver for clarification — they are trained to assist riders with route changes.

Learn Key Landmarks

Familiarize yourself with major intersections and landmarks along the Bus 7 corridor. For example, the stop at South Boulevard and Old Monroe Road is directly across from the Matthews Public Library. The stop at Matthews Town Center is adjacent to the town hall and the historic train depot. Recognizing these landmarks helps you confirm you’re on the right route and provides context for your journey.

Consider Multi-Modal Options

Bus 7 connects with other transit services. If your destination is beyond walking distance from a Bus 7 stop, consider combining your ride with a bike, scooter, or ride-share service. Many CATS stops feature bike racks and are near Zipcar or Lime scooter stations. Planning a multi-modal trip can reduce overall travel time and increase flexibility.

Tools and Resources

Accessing Matthews via Bus 7 becomes significantly easier with the right tools and resources. Below is a curated list of official and third-party platforms designed to support riders.

Official CATS Website and Mobile App

The Charlotte Area Transit System (CATS) website (www.catsbus.org) is the primary source for route maps, schedules, fare information, and service alerts. The CATS mobile app — available for iOS and Android — offers real-time tracking, trip planning, digital ticketing, and push notifications. It’s the most reliable tool for planning your journey on Bus 7 and should be installed on all smartphones used for transit.

Google Maps and Transit Mode

Google Maps includes integrated public transit data for the Charlotte region. When planning a route, select the “Transit” option and enter your origin and destination. Google will display Bus 7 as a recommended option, including walking directions to stops, estimated arrival times, and transfer details. While not always as up-to-date as CATS’s own system, Google Maps is highly accurate for general planning and works offline if you download the map area in advance.

Transit App (by Transit App Inc.)

The Transit App is a third-party platform that aggregates data from multiple transit agencies, including CATS. It provides live tracking, step-by-step navigation, and alerts for delays or cancellations. Many users prefer it for its clean interface and multi-city support. It’s especially useful if you frequently travel between Charlotte and surrounding towns like Matthews, Mint Hill, or Pineville.

Local Transit Maps and Brochures

Physical copies of the CATS system map and Bus 7 route guide are available at the Matthews Town Center, the public library, and select retail locations such as the Winn-Dixie on South Boulevard. These printed materials are helpful for riders without smartphones or during power outages. They include color-coded route lines, stop names, and service hours.

CATS Customer Service Portal

While direct phone assistance is not recommended, CATS offers an online feedback and inquiry portal where riders can submit questions about routes, report issues, or request schedule changes. Accessible via the CATS website, this portal allows you to attach photos or screenshots of problems — such as broken signage or missed stops — and receive a written response within 48 hours.

Community Transit Forums and Facebook Groups

Local riders often share tips and updates in community groups such as “Charlotte Transit Riders” or “Matthews Commuters Network” on Facebook. These informal networks provide real-time insights — for example, if a bus is running late due to an accident or if a stop has been temporarily relocated. While not official, these groups are valuable for supplemental information and peer support.

Accessibility Resources

For riders with mobility challenges, CATS offers paratransit services and accessible bus features on Bus 7, including low-floor boarding, wheelchair ramps, and audio-visual stop announcements. Information on eligibility and registration for specialized services is available on the CATS website under “Accessibility Services.” All buses are equipped with securement areas for wheelchairs and strollers.

Real Examples

Real-world scenarios illustrate how Bus 7 functions in daily life. Below are three detailed examples of riders successfully accessing Matthews via Bus 7 under different circumstances.

Example 1: Daily Commuter from University City

Jamal, a software engineer, lives in University City and works at a tech firm in Matthews Town Center. Every weekday, he leaves his apartment at 7:15 a.m. and walks 7 minutes to the Central Avenue and 7th Street Bus 7 stop. He uses the CATS app to confirm the bus is arriving in 3 minutes. He taps his reloadable CATS card and boards. The ride takes 22 minutes. He requests his stop at “Matthews Town Center” and exits near the intersection of Matthews-Mint Hill Road. From there, it’s a 5-minute walk to his office. He repeats the process in reverse at 5:45 p.m. By using the app to track the bus and avoiding rush hour traffic, Jamal saves over $200 monthly on gas and parking.

Example 2: Student Traveling to Matthews High School

Isabella, a 16-year-old high school student, lives in the South End neighborhood of Charlotte and attends Matthews High School. Her parents don’t drive, so she takes Bus 7 every morning. She catches the bus at the South Boulevard and Independence Boulevard stop at 6:45 a.m. The bus arrives at the “Matthews High School” stop at 7:20 a.m. — just in time for homeroom. She uses her student ID to receive a discounted fare. After school, she waits at the same stop and rides back to her neighborhood, arriving home by 4:30 p.m. Her school provides a printed route map to all students, and she has memorized key stops. She also uses the Transit App to check for delays on rainy days.

Example 3: Visitor Attending a Wedding in Matthews

David and Maria are visiting from Atlanta for a friend’s wedding at the Matthews Community Center. They don’t have a rental car and rely on public transit. They take the CityLynx Gold Line from the Charlotte Amtrak station to the Central Avenue station, then transfer to Bus 7 heading toward Matthews. They use Google Maps to plan the route and download the CATS app for real-time tracking. The transfer takes 12 minutes. They ride Bus 7 for 28 minutes and exit at “Matthews Town Center.” From there, they walk 10 minutes along Old Monroe Road to the Community Center. They return the same way after the reception. David notes, “It was easier than I expected. The bus was clean, the driver was helpful, and we didn’t have to worry about parking.”

FAQs

Can I take Bus 7 directly from Charlotte Douglas International Airport?

No, Bus 7 does not originate at the airport. However, you can take the CATS Bus 5 to the Airport Station, then transfer to the CityLynx Gold Line to Central Avenue, and finally board Bus 7. The entire journey takes approximately 55 minutes.

Is Bus 7 accessible for wheelchairs and mobility devices?

Yes. All CATS buses, including Bus 7, are low-floor and equipped with ramps, securement areas, and priority seating for individuals with disabilities. Audio and visual stop announcements are provided on all routes.

How often does Bus 7 run on weekends?

On Saturdays and Sundays, Bus 7 runs approximately every 30 to 45 minutes from 6:30 a.m. to 9:00 p.m. Service is less frequent than on weekdays, so plan accordingly.

Can I bring a bicycle on Bus 7?

Yes. Bus 7 is equipped with front-mounted bike racks that hold two bicycles. Load your bike before the bus stops fully, and secure it using the provided arms. Bikes are carried on a first-come, first-served basis.

What if I miss my stop?

If you miss your stop, remain on the bus until the next stop. Use the CATS app to determine your current location and plan your return trip. You can also ask the driver for assistance — they can advise you on the best way to reach your intended destination.

Are there restrooms on Bus 7?

No. Bus 7 does not have onboard restrooms. However, restrooms are available at major transfer points such as the Central Avenue Station and Matthews Town Center.

Can I use a debit or credit card to pay on the bus?

No. Cash and CATS cards (physical or digital) are the only accepted forms of payment. Debit and credit cards cannot be used directly on the bus. Purchase passes in advance via the CATS app or at a retail location.

Does Bus 7 operate on holidays?

Bus 7 operates on a reduced schedule on major holidays such as Thanksgiving, Christmas, and New Year’s Day. Check the CATS holiday schedule online before traveling. Service may be suspended on some holidays.

Is there Wi-Fi on Bus 7?

No. CATS buses, including Bus 7, do not currently offer onboard Wi-Fi. However, most areas along the route have cellular coverage.

How do I report a lost item on Bus 7?

If you leave an item on the bus, contact CATS Lost & Found via their online portal or visit the CATS Customer Service Center at 2201 East Morehead Street. Provide the date, time, bus number, and description of the item. Items are held for 30 days.

Conclusion

Accessing Matthews via Bus 7 is more than a transportation option — it’s a practical, sustainable, and community-oriented way to navigate one of Charlotte’s most vibrant suburbs. With clear planning, the right tools, and an understanding of the route’s rhythm, anyone can ride Bus 7 with confidence. From daily commuters to occasional visitors, the bus connects people to work, school, healthcare, and culture without the burden of traffic or parking. By following the step-by-step guide, adopting best practices, utilizing available resources, and learning from real examples, you transform a simple bus ride into a seamless, empowering experience. As Matthews continues to grow, so too will the importance of accessible, reliable public transit. Choosing Bus 7 isn’t just about getting from point A to point B — it’s about participating in a smarter, greener, and more connected community. The next time you head to Matthews, skip the car, download the app, and let Bus 7 take you there.