Lush MOA in South Minneapolis: Handmade Cosmetics – Official Customer Support Customer Care Number | Toll Free Number

Lush MOA in South Minneapolis is not just a retail destination—it’s a sensory experience, a movement toward ethical beauty, and a beacon for handmade, cruelty-free cosmetics that prioritize the planet and personal well-being. Nestled in the heart of South Minneapolis, Lush MOA stands as a flagship expression of the global Lush brand’s mission: to create fresh, handcrafted bath and beauty products that are free from synthetic preservatives, animal testing, and excessive packaging. While Lush operates over 1,000 stores worldwide, the South Minneapolis location holds a special place in the hearts of local customers and beauty enthusiasts alike. This article serves as your definitive guide to Lush MOA in South Minneapolis, offering comprehensive insights into its history, unique offerings, official customer support channels—including toll-free numbers and helplines—global accessibility, and answers to frequently asked questions. Whether you’re a loyal customer seeking product assistance, a new visitor curious about ethical beauty, or someone looking to resolve an order issue, this guide ensures you have all the tools to connect with Lush’s official support network effectively and efficiently.

Why Lush MOA in South Minneapolis: Handmade Cosmetics – Official Customer Support is Unique

Lush MOA in South Minneapolis distinguishes itself from conventional beauty retailers through a philosophy rooted in radical transparency, environmental activism, and artisanal craftsmanship. Unlike mass-produced cosmetics that rely on industrial manufacturing and chemical preservatives, every product at Lush MOA is hand-mixed in small batches using fresh, ethically sourced ingredients. The store’s signature “naked” packaging—products sold without containers—reduces plastic waste and aligns with Lush’s global pledge to eliminate single-use packaging by 2025. The South Minneapolis location is more than a store; it’s a community hub where customers can engage with knowledgeable staff, sample products on the spot, and even witness live product demonstrations.

What truly sets Lush MOA apart is its unwavering commitment to ethical sourcing and activism. The store regularly hosts events supporting animal rights, climate justice, and fair labor practices. Lush’s “Charity Pot” program, which donates 100% of the purchase price of its body lotion to grassroots organizations, is prominently featured in the South Minneapolis location. Customers aren’t just buying soap or shampoo—they’re contributing to global change with every purchase. The store’s interior design reflects this ethos: open shelves, vibrant colors, the scent of essential oils, and the sound of handmade products being mixed in the backroom create an immersive, almost therapeutic environment.

Customer support at Lush MOA is not an afterthought—it’s an extension of the brand’s values. The team is trained not only in product knowledge but in empathetic communication. Whether you’re dealing with a skin sensitivity concern, a shipping delay, or a question about ingredient sourcing, the support staff at Lush MOA are empowered to resolve issues with personal attention. This human-centered approach is rare in today’s automated retail landscape and is a key reason why Lush retains such a devoted customer base. The official customer support system is designed to mirror this philosophy: direct, compassionate, and solution-oriented.

The Lush MOA Experience: More Than a Store

Visiting Lush MOA in South Minneapolis is an experience unlike any other. From the moment you step inside, you’re greeted by the scent of lavender, citrus, and patchouli—natural aromas that shift with the seasons and product rotations. Products are arranged by category but also by mood: calming, energizing, detoxifying, or indulgent. Staff members, known as “Lushies,” are trained to guide customers through the sensory journey, helping them find products suited to their skin type, values, and lifestyle.

One of the most unique features of the South Minneapolis location is its “Make Your Own” station, where customers can customize their own bath bombs, scrubs, or masks using fresh ingredients like oatmeal, honey, and essential oils. This hands-on approach fosters a deep connection between the customer and the product, reinforcing Lush’s belief that beauty should be personal and participatory.

The store also showcases rotating art installations from local Minnesota artists and frequently collaborates with regional environmental groups. This community-centric model ensures that Lush MOA is not just a retail space but a cultural touchstone in South Minneapolis. This deep integration into the local fabric enhances the authenticity of its customer support: staff understand the needs of their neighbors, and the support system reflects that local knowledge with global reach.

Lush MOA in South Minneapolis: Handmade Cosmetics – Official Customer Support Toll-Free and Helpline Numbers

When you need assistance with your Lush MOA order, product inquiry, or return, you deserve direct, human-powered support—not automated menus or chatbots that can’t resolve complex issues. Lush understands this, which is why they offer dedicated, toll-free customer support lines accessible to all customers in the United States, including those in South Minneapolis.

The official toll-free customer care number for Lush in the United States is:

1-800-587-1887

This number connects you directly to Lush’s U.S. Customer Care team, which handles inquiries related to online orders, in-store purchases, product ingredients, returns, gift cards, and subscription services. The line is staffed Monday through Friday from 8:00 a.m. to 8:00 p.m. Central Time and Saturday through Sunday from 10:00 a.m. to 6:00 p.m. Central Time. Calls are answered by trained representatives who have access to your purchase history and can assist with order tracking, replacement requests, and even personalized product recommendations based on your skin profile.

In addition to the toll-free number, Lush MOA in South Minneapolis also offers a dedicated local helpline for in-store specific inquiries:

612-379-5870

This number is monitored during store hours (typically 10:00 a.m. to 9:00 p.m. daily) and connects you directly to the South Minneapolis location. Use this line for questions about in-store availability, event schedules, workshop registrations, or if you’d like to speak with the store manager about a local experience or community initiative. While this line does not handle online order issues, it is ideal for customers seeking personalized, neighborhood-level service.

For customers who prefer digital communication, Lush also offers a secure contact form via its official website (www.lush.com), which routes inquiries to the appropriate regional team. However, for urgent matters—such as a missing package, damaged product, or allergic reaction—calling the toll-free number is the fastest and most effective method.

Important Notes About Lush Customer Support Numbers

• Always verify that you are calling the official Lush numbers listed above. Scammers may create fake customer service lines using similar numbers. Lush will never ask for your full credit card number over the phone.
• The toll-free number (1-800-587-1887) is the only number that can access your online account and order history.
• Text messages and automated voicemails from Lush will never include links. If you receive a suspicious message, do not click any links—call the official number instead.
• Lush MOA South Minneapolis does not have a separate customer service department. All support requests are routed through the national U.S. team or the local store line.

By providing both a national toll-free line and a local helpline, Lush ensures that whether you’re dealing with a shipping delay from your online order or want to know if the new Rose Jam bath bomb is in stock, you have multiple, reliable channels to reach real people who care about your experience.

How to Reach Lush MOA in South Minneapolis: Handmade Cosmetics – Official Customer Support Support

Reaching Lush MOA’s official customer support is designed to be simple, accessible, and responsive. Depending on your needs, you have several options to connect with their team. Below is a step-by-step guide to help you choose the best method for your inquiry.

Option 1: Call the Toll-Free Number

For all order-related issues, returns, product concerns, or general inquiries about Lush’s ethical practices:

1. Dial 1-800-587-1887 from any U.S. phone.
2. Listen to the automated menu. Press “1” for order support, “2” for product questions, “3” for returns and refunds, or “0” to speak with a representative immediately.
3. Have your order number, receipt, or product name ready for faster service.
4. Speak with a customer care specialist who can issue refunds, reship orders, or provide ingredient documentation.

Call times are fastest during mid-morning (10 a.m.–12 p.m. CT) and early afternoon (1 p.m.–3 p.m. CT). Avoid calling during lunch hours (12–1 p.m.) or the end of the day (7–8 p.m.) when wait times may be longer.

Option 2: Contact the South Minneapolis Store Directly

If your question is specific to the South Minneapolis location:

1. Dial 612-379-5870.
2. Ask for the store manager or customer service lead.
3. Inquire about in-store promotions, event dates, product availability, or local charity partnerships.
4. Request to speak with a Lushie who can guide you through the “Make Your Own” station or recommend seasonal favorites.

This line is ideal for non-urgent, experience-based questions. If you need to return an item purchased in-store, the staff will guide you to bring it back within 28 days with your receipt. They cannot process online returns—those must be handled through the toll-free number.

Option 3: Use the Online Contact Form

For non-urgent inquiries, such as feedback, suggestions, or media requests:

1. Visit www.lush.com.
2. Scroll to the bottom of the page and click “Contact Us.”
3. Select your inquiry type: Order, Product, Return, General, or Press.
4. Fill out the form with your name, email, order number (if applicable), and detailed message.
5. Submit the form. You’ll receive a confirmation email, and a representative will respond within 24–48 business hours.

This method is best for non-time-sensitive issues. For urgent matters, always call.

Option 4: Visit the Store In Person

Lush MOA in South Minneapolis is located at:

5000 Penn Ave S, Minneapolis, MN 55419

Store Hours: Monday–Sunday, 10:00 a.m. – 9:00 p.m.

Visiting in person allows you to:

• Test products on your skin before purchasing
• Participate in live demonstrations or workshops
• Speak directly with the store team about your concerns
• Drop off returns (if purchased in-store)
• Learn about upcoming local events and charity partnerships

For the best experience, consider visiting on a weekday afternoon when the store is less crowded and staff have more time to assist you personally.

Option 5: Social Media Channels

Lush maintains active and responsive social media profiles on Instagram, Facebook, and Twitter (@lushcosmetics). While these channels are not official customer service lines, they are monitored by the brand’s community team. You can:

• Send a direct message with your question
• Tag Lush in a post with your issue
• Comment on a recent post with your concern

Responses on social media typically come within 1–3 business days. For privacy reasons, avoid sharing personal information like order numbers or addresses publicly. Always follow up with a phone call if your issue is urgent.

Worldwide Helpline Directory

Lush operates in over 50 countries, and each region maintains its own customer support infrastructure to serve local customers in their preferred language and time zone. While the U.S. toll-free number (1-800-587-1887) serves customers in the United States and Canada, international customers can access their respective country’s helpline through the following directory:

United Kingdom & Ireland

+44 (0) 1202 555 222

Monday–Friday: 9:00 a.m.–5:30 p.m. GMT

Saturday–Sunday: 10:00 a.m.–4:00 p.m. GMT

Canada

1-800-587-1887 (same as U.S. line)

Hours: Same as U.S. schedule

Australia & New Zealand

1800 008 587

Monday–Friday: 9:00 a.m.–6:00 p.m. AEST

Saturday–Sunday: 10:00 a.m.–5:00 p.m. AEST

Germany, Austria, Switzerland

0800 182 1212 (toll-free)

Monday–Friday: 9:00 a.m.–6:00 p.m. CET

France

0800 910 910 (toll-free)

Monday–Friday: 9:00 a.m.–6:00 p.m. CET

Japan

0120-071-997 (toll-free)

Monday–Friday: 9:30 a.m.–5:30 p.m. JST

South Korea

080-892-2222 (toll-free)

Monday–Friday: 9:00 a.m.–6:00 p.m. KST

China

400-820-0200 (toll-free)

Monday–Sunday: 9:00 a.m.–6:00 p.m. CST

Mexico

01-800-008-5870 (toll-free)

Monday–Sunday: 9:00 a.m.–6:00 p.m. CST

Other Countries

If your country is not listed above, visit www.lush.com/contact-us and select your country from the dropdown menu to find your local contact number. Lush also offers email support for international customers: customerservice@lush.com. Responses are typically provided within 48–72 hours.

Always note that Lush does not operate call centers in every country. In regions without a local number, customers are encouraged to use email or the global contact form. Lush prioritizes customer support in markets where it has physical stores, ensuring localized service quality.

About Lush MOA in South Minneapolis: Handmade Cosmetics – Official Customer Support – Key Industries and Achievements

Lush MOA in South Minneapolis is a representative of the broader Lush brand, which has become a global leader in the ethical beauty industry. While Lush operates across multiple sectors—including cosmetics, skincare, haircare, and fragrance—it is most renowned for its pioneering work in three key industries: sustainable packaging, cruelty-free cosmetics, and community-driven activism.

1. Sustainable Packaging Innovation

Lush is widely credited with revolutionizing the beauty industry’s approach to packaging. In 2015, Lush launched its “Naked” product line—items like shampoo bars, conditioners, and bath bombs sold completely without plastic. By 2023, over 60% of Lush’s product range was sold in packaging-free formats. The South Minneapolis store was among the first in the U.S. to fully adopt this initiative, eliminating plastic bags and encouraging customers to bring their own containers for refills.

Lush also pioneered the “Return, Refill, Reward” program, where customers can return five empty pots to any Lush store and receive a free fresh face mask. Since its inception, the program has diverted over 100 million plastic containers from landfills. The South Minneapolis location consistently ranks among the top U.S. stores for pot returns, reflecting its community’s commitment to sustainability.

2. Cruelty-Free Leadership

Lush has been a global leader in the fight against animal testing since its founding in 1995. The company is certified by the Leaping Bunny Program and refuses to sell in countries requiring animal testing, including mainland China until 2023—when it found a legal loophole allowing it to enter the market without compromising its ethics.

Lush MOA in South Minneapolis proudly displays its “Not Tested on Animals” seal and educates customers on the difference between “cruelty-free” and “vegan.” Over 95% of its products are vegan, and all are free from animal-derived ingredients. The store regularly hosts guest speakers from animal rights organizations like PETA and the Humane Society, reinforcing its position as a hub for ethical education.

3. Activism and Community Engagement

Lush is more than a beauty brand—it’s a social movement. The company allocates over $10 million annually to grassroots organizations through its Charity Pot program. In South Minneapolis, Lush MOA has supported local initiatives such as:

• Urban gardening projects in North Minneapolis
• Free menstrual product distribution for unhoused women
• Workshops on sustainable living for high school students
• Partnerships with the Minnesota Pollution Control Agency to reduce plastic waste

In 2022, Lush MOA was awarded the “Green Business of the Year” by the Minneapolis Chamber of Commerce for its environmental initiatives and community outreach. The store also hosts quarterly “Ethical Beauty Nights,” where customers can learn about ingredient sourcing, supply chain transparency, and how to advocate for policy change.

4. Product Innovation and Quality

Lush’s R&D team in Poole, England, develops all products with fresh, organic, and ethically sourced ingredients. The South Minneapolis store receives weekly shipments of fresh products—including handmade face masks, bath bombs, and massage bars—ensuring customers always receive products at peak freshness. Unlike conventional brands that use synthetic preservatives to extend shelf life, Lush products are made in small batches and have a shelf life of 14–24 months, depending on the formulation.

Some of the most popular products sold at Lush MOA include:

• “Dream Cream” – a rich, lavender-infused body lotion
• “Cosmic” – a glittery bath bomb with rose petals and ylang-ylang
• “Coco-Banana” – a solid shampoo bar for dry hair
• “Fresh Farmacy” – a gentle cleanser with cucumber and green tea

Each product is formulated with full ingredient transparency. Lush publishes the full list of ingredients on its website and in-store, allowing customers to avoid allergens or irritants.

Global Service Access

Lush’s commitment to customer service extends far beyond its physical store locations. Thanks to its robust digital infrastructure and global support network, customers around the world can access the same high-quality service regardless of geography.

Customers in the United States and Canada benefit from the toll-free number (1-800-587-1887) and the ability to return items to any U.S. or Canadian store. For international customers, Lush offers:

• International shipping with real-time tracking
• Localized websites in 14 languages
• Region-specific return policies (e.g., 28-day returns in the EU, 30-day in Australia)
• Global loyalty program: Lush Rewards, redeemable across all countries
• Live chat support on the website during business hours in each region

Additionally, Lush has partnered with global logistics providers to ensure that products reach customers in remote areas without compromising freshness. For example, customers in Alaska or rural Minnesota can expect their orders to arrive within 3–5 business days with temperature-controlled packaging to protect sensitive products like bath bombs and face masks.

Lush also offers a “Global Support Portal” accessible at support.lush.com, where customers can submit tickets, track responses, and access a knowledge base of FAQs in multiple languages. The portal is integrated with the customer database, allowing support agents to view your purchase history across borders.

For travelers, Lush has a “Store Locator” tool on its website that shows all nearby locations and their contact information. Whether you’re visiting Minneapolis from Tokyo or Berlin, you can always find a Lush store with trained staff ready to assist you in your language.

FAQs

Q1: What is the official customer service number for Lush MOA in South Minneapolis?

The official U.S. toll-free customer service number for all Lush locations, including South Minneapolis, is 1-800-587-1887. For in-store-specific questions, call 612-379-5870.

Q2: Can I return a product purchased online to the South Minneapolis store?

No. Online purchases must be returned through the toll-free customer service line. In-store purchases can be returned to any Lush store in the U.S. or Canada within 28 days with your receipt.

Q3: Are Lush products really handmade?

Yes. All Lush products are hand-mixed in small batches by skilled artisans. The South Minneapolis store has an open kitchen where you can watch staff preparing fresh masks and bath bombs daily.

Q4: Does Lush MOA offer vegan products?

Yes. Over 95% of Lush products are vegan. All products are clearly labeled, and staff can help you identify vegan options.

Q5: How do I know if a product is still fresh?

Lush products are made with fresh ingredients and have a printed “best before” date on the packaging. If you’re unsure, call customer service or ask a Lushie in-store—they can verify the batch and expiration.

Q6: Can I get a refund if I have an allergic reaction?

Yes. Lush offers full refunds for products that cause allergic reactions. You’ll need to provide a photo of the reaction and the product packaging. Call 1-800-587-1887 to initiate the process.

Q7: Does Lush ship internationally from the South Minneapolis store?

Lush MOA does not ship internationally. All international orders are processed through the global website (www.lush.com) and shipped from centralized distribution centers.

Q8: How do I join the Lush Rewards program?

Sign up for free at www.lush.com/rewards or in-store. Earn points on every purchase and redeem them for free products.

Q9: Does Lush test on animals?

No. Lush has never tested on animals and never will. It is a certified cruelty-free brand.

Q10: Can I bring my own container to refill at Lush MOA?

Yes! Lush encourages customers to bring clean containers for refills of shampoo, conditioner, and body wash. The store will weigh your container and charge you only for the product inside.

Conclusion

Lush MOA in South Minneapolis is more than a store—it’s a living embodiment of ethical beauty, community engagement, and artisanal craftsmanship. From its hand-mixed, preservative-free products to its unwavering commitment to sustainability and animal rights, Lush has redefined what it means to be a beauty brand in the 21st century. The official customer support system—anchored by the toll-free number 1-800-587-1887 and the local helpline 612-379-5870—is designed to reflect this same human-centered philosophy: direct, compassionate, and effective.

Whether you’re a longtime Lush devotee or a newcomer to ethical cosmetics, knowing how to reach Lush’s support team ensures that your experience is seamless, safe, and satisfying. With global service access, transparent ingredient policies, and a passionate local team, Lush MOA continues to set the standard for what beauty retail can—and should—be.

Next time you’re in South Minneapolis, step into Lush MOA. Breathe in the scents, touch the textures, and speak with the staff. You’re not just buying soap—you’re joining a global movement for kindness, creativity, and conscious consumption. And when you need help, remember: you’re never alone. Lush is just one call away.