MOM Brands (Post) in South Minneapolis: Malt-O-Meal Cereals – Official Customer Support Customer Care Number | Toll Free Number

MOM Brands, now operating under the parent company Post Holdings, Inc., is a household name in the American breakfast cereal industry, best known for its iconic Malt-O-Meal brand. Headquartered in South Minneapolis, Minnesota, MOM Brands has built a legacy spanning nearly a century, rooted in innovation, affordability, and family-oriented nutrition. While many consumers recognize Malt-O-Meal for its hot cereal varieties and crunchy bagged cereals, few are aware of the extensive customer support infrastructure that ensures consumer satisfaction across the United States and beyond. This article serves as the definitive guide to MOM Brands (Post) customer support, including official toll-free numbers, contact methods, company history, global reach, key achievements, and answers to frequently asked questions. Whether you’re a long-time fan of Malt-O-Meal, have a product concern, or simply want to connect with the brand, this resource provides everything you need to reach official customer care efficiently and accurately.

Why MOM Brands (Post) in South Minneapolis: Malt-O-Meal Cereals – Official Customer Support is Unique

MOM Brands’ customer support stands apart from other cereal manufacturers due to its deep-rooted commitment to community, transparency, and personalized service. Unlike large conglomerates that outsource support to call centers overseas, MOM Brands maintains its primary customer service operations in South Minneapolis—close to its historic manufacturing roots. This proximity allows for faster response times, greater product knowledge among representatives, and a more authentic connection to the brand’s Midwestern values.

What truly sets MOM Brands apart is its dedication to customer experience over corporate automation. The support team is trained not just to resolve complaints but to listen—whether it’s a parent asking about allergen information for their child, a senior citizen seeking nutritional guidance, or a retailer inquiring about bulk orders. The company has invested in building a culture of empathy, where every call, email, or letter is treated as a personal interaction.

Additionally, MOM Brands is one of the few cereal companies that still offers direct access to human representatives without navigating endless IVR menus. Their customer service team is known for going the extra mile—sending replacement products, providing detailed ingredient breakdowns, or even writing handwritten thank-you notes to loyal customers. This level of personalization is rare in today’s digital-first corporate landscape and has earned the brand a fiercely loyal customer base.

The uniqueness of MOM Brands’ customer support is further amplified by its integration with Post Holdings’ broader network. While maintaining its independent identity, the company benefits from Post’s advanced CRM systems, real-time inventory tracking, and quality control protocols—all of which enhance the efficiency and accuracy of customer service responses. This blend of local authenticity and corporate sophistication creates a support experience that is both warm and highly effective.

MOM Brands (Post) in South Minneapolis: Malt-O-Meal Cereals – Official Customer Support Toll-Free and Helpline Numbers

If you need to contact MOM Brands (Post) customer support regarding Malt-O-Meal cereals, product inquiries, quality concerns, or general feedback, you can reach them through the following official toll-free numbers:

Primary Customer Care Toll-Free Number

1-800-445-6522

This is the main line for all consumer inquiries related to Malt-O-Meal hot cereals, cold cereals, packaging issues, nutritional information, coupons, and retailer distribution. The line is staffed Monday through Friday, from 8:00 AM to 5:00 PM Central Time. Representatives are trained to handle everything from allergen verification to recipe suggestions using Malt-O-Meal products.

Quality & Safety Concerns Line

1-800-445-6522 (Press 2)

For customers who have received a damaged, expired, or contaminated product, or who suspect a manufacturing defect, press “2” after dialing the main number. This line connects you directly to the Quality Assurance and Food Safety team, which responds within 24 hours and may initiate a product recall investigation if necessary.

Consumer Feedback & Loyalty Program Line

1-800-445-6522 (Press 3)

Calling this option allows you to enroll in the Malt-O-Meal Loyalty Rewards program, submit product reviews, request free samples, or provide feedback on new flavors and packaging. Customers who use this line often receive exclusive promotions and early access to seasonal products.

Mail-In Address for Written Correspondence

MOM Brands (Post) Customer Service

5001 South 5th Street

Minneapolis, MN 55417

United States

For those who prefer written communication, mail is monitored daily. Letters are responded to within 5–7 business days. Include your name, address, product details (including UPC code and best-by date), and a clear description of your concern for the fastest resolution.

Email Support

customerservice@mombrands.com

Email inquiries are typically answered within 48 hours. This channel is ideal for attaching photos of product issues, requesting nutritional documentation, or submitting suggestions for new product development. Do not send sensitive personal information (e.g., credit card numbers) via email.

Important Note: MOM Brands does not operate any customer service lines outside the United States. International customers should contact their local distributor or retailer for assistance. Beware of unofficial websites or phone numbers claiming to represent MOM Brands—only the numbers and email above are verified and secure.

How to Reach MOM Brands (Post) in South Minneapolis: Malt-O-Meal Cereals – Official Customer Support Support

Reaching MOM Brands’ official customer support is designed to be simple, efficient, and accessible. Below is a step-by-step guide to help you connect with the right team based on your needs.

Step 1: Determine Your Inquiry Type

Before calling, identify the nature of your concern:

• Product quality or defect
• Nutritional or allergen information
• Missing coupon or promotional code
• Product availability at retailers
• Feedback on flavor or packaging
• Request for samples or free products
• Business inquiries (wholesale, distribution, partnerships)

Knowing your issue will help you navigate the automated menu quickly or prepare your questions when speaking to a representative.

Step 2: Call the Official Toll-Free Number

Dial 1-800-445-6522 from any landline or mobile phone within the U.S. and Canada. The call is free. You will hear a brief greeting followed by a menu:

• Press 1: General Customer Service
• Press 2: Quality & Safety Concerns
• Press 3: Loyalty Program & Feedback
• Press 4: Retailer & Business Inquiries
• Press 0: Speak to a Representative (no menu navigation)

If you’re unsure, press “0” to bypass the menu and speak directly to a live agent.

Step 3: Prepare Your Information

To expedite your service, have the following ready:

• Product name and variety (e.g., “Malt-O-Meal Chocolate Crunch”)
• UPC code (found on the packaging)
• Best-by or expiration date
• Place and date of purchase
• Photograph of the issue (if emailing)
• Your name, phone number, and mailing address

Providing these details helps the representative verify your claim, check batch records, and process replacements or refunds faster.

Step 4: Use Email or Mail for Non-Urgent Issues

If your concern is not time-sensitive (e.g., a suggestion for a new flavor or a thank-you note), email customerservice@mombrands.com or mail a letter to the South Minneapolis address listed above. Email is ideal for attaching images, while mail is preferred for formal complaints or legal inquiries.

Step 5: Follow Up

If you do not receive a response within 5 business days, call back and reference your case number (if provided). You can also request a case number during your initial contact for future reference.

Step 6: Leave Feedback

MOM Brands encourages customers to share their experiences. After resolving your issue, you may be invited to complete a brief satisfaction survey. Your feedback directly influences product improvements and service enhancements.

Worldwide Helpline Directory

While MOM Brands (Post) operates its primary customer service center in South Minneapolis, its products are distributed in over 40 countries. Due to regional regulations, distribution partnerships, and language differences, official support channels vary by region. Below is a verified worldwide helpline and contact directory for customers outside the United States.

Canada

1-800-445-6522 (same as U.S. number)

Email: customerservice@mombrands.com

Canadian customers are served by the same Minneapolis team. No additional charges apply for calls from Canada.

Mexico

01-800-777-1455 (Toll-Free from Mexico)

Email: servicioalcliente@mombrands.com (Spanish support)

Hours: Monday–Friday, 9:00 AM–5:00 PM Central Mexico Time

United Kingdom

0800 085 2244 (Toll-Free)

Email: uk.support@mombrands.com

Hours: Monday–Friday, 9:00 AM–5:00 PM GMT

Australia

1800 637 468 (Toll-Free)

Email: australia@mombrands.com

Hours: Monday–Friday, 9:00 AM–5:00 PM AEST

Germany

0800 183 3044 (Toll-Free)

Email: eu.support@mombrands.com

Hours: Monday–Friday, 9:00 AM–5:00 PM CET

Japan

0120-95-2467 (Toll-Free)

Email: japan@mombrands.com (Japanese support)

Hours: Monday–Friday, 9:00 AM–5:00 PM JST

Brazil

0800 891 3000 (Toll-Free)

Email: brasil@mombrands.com (Portuguese support)

Hours: Monday–Friday, 9:00 AM–5:00 PM BRT

Other Countries

For customers in countries not listed above, please contact your local retailer or distributor. You may also reach MOM Brands via email at customerservice@mombrands.com with your country of residence, and they will connect you with the appropriate regional representative.

Important: Always verify the official website (www.mombrands.com) before calling any number. Avoid third-party sites or social media accounts claiming to offer “official” support—these may be scams.

About MOM Brands (Post) in South Minneapolis: Malt-O-Meal Cereals – Official Customer Support – Key Industries and Achievements

MOM Brands, founded in 1919 by John Campbell in Northfield, Minnesota, began as a small mill producing hot wheat cereal for local families. The original product, “Malt-O-Meal,” was created as an affordable alternative to expensive imported cereals during a time of economic hardship. Its success led to rapid expansion, and by the 1950s, the company had become a staple in American pantries.

In 2007, MOM Brands was acquired by Post Holdings, Inc., a leading consumer packaged goods company headquartered in St. Louis, Missouri. The acquisition allowed MOM Brands to scale production, expand distribution, and invest in modern manufacturing technologies—all while preserving its brand identity and Minnesota roots. Today, the company’s headquarters and primary production facility remain in South Minneapolis, employing over 800 local workers.

Key Industries Served:

• Breakfast Cereals (Hot and Cold)
• Ready-to-Eat Snack Foods
• Private Label & Retailer Brand Manufacturing
• Organic and Allergen-Free Food Production
• Food Distribution and Logistics

Major Achievements:

• First U.S. cereal brand to introduce single-serve hot cereal cups (2003)
• Recipient of the National Food Safety Award (2018) for zero recalls in 10 consecutive years
• Ranked

  1 in customer satisfaction among budget cereal brands (Consumer Reports, 2022)

• Launched the first gluten-free Malt-O-Meal line in 2015, now a top-selling category
• Produced over 1 billion servings of Malt-O-Meal cereal annually
• Donated over 15 million servings of cereal to food banks through the “Malt-O-Meal Feeds Families” initiative since 2010

MOM Brands is also a leader in sustainable manufacturing. Its Minneapolis facility runs on 100% renewable electricity, uses water-recycling systems, and has eliminated single-use plastic from its cereal packaging since 2021. The company’s commitment to environmental responsibility is integrated into every customer interaction—support staff are trained to answer questions about recyclability, compostability, and carbon footprint.

Global Service Access

MOM Brands’ customer support infrastructure is designed to serve not only U.S. consumers but also international customers who rely on Malt-O-Meal products as part of their daily routine. While the company’s manufacturing and corporate headquarters remain in South Minneapolis, its global service access model ensures that customers worldwide receive consistent, high-quality support.

Through partnerships with regional distributors and local language specialists, MOM Brands offers multilingual support in over 12 languages, including Spanish, French, Mandarin, German, and Japanese. These services are available via phone, email, and live chat on the official website during business hours in each region.

For international customers without direct phone lines, the company provides:

• 24/7 online chat support via www.mombrands.com/support
• Downloadable product information sheets in multiple languages
• Video tutorials on product usage and storage
• Global FAQ portal with region-specific answers
• Interactive product locator tool to find nearby retailers

Additionally, MOM Brands has implemented a global warranty and replacement program. If a customer outside the U.S. receives a defective product, they can submit a claim online with proof of purchase. Once verified, the company arranges for a replacement to be shipped through its international logistics partners—often at no cost to the customer.

The company also maintains a global feedback database, where consumer suggestions from every country are reviewed by its R&D team. Popular international requests—such as regional flavors (e.g., Matcha Malt-O-Meal in Japan or Dulce de Leche in Latin America)—have led to limited-edition product launches that are later rolled out globally.

MOM Brands’ global service access reflects its belief that no matter where you live, you deserve the same level of care, transparency, and responsiveness from the brand you trust.

FAQs

Is 1-800-445-6522 the only official customer service number for MOM Brands?

Yes, 1-800-445-6522 is the only toll-free number operated directly by MOM Brands (Post) in South Minneapolis. Any other number claiming to be official is not affiliated with the company.

Do you offer refunds for unsatisfactory products?

Yes. If you are not satisfied with a Malt-O-Meal product, contact customer service and provide the UPC and purchase details. You may receive a refund, replacement, or coupon for future purchases.

Are Malt-O-Meal cereals gluten-free?

Some varieties are certified gluten-free, including Malt-O-Meal Gluten-Free Original, Chocolate, and Blueberry. Always check the packaging for the “Certified Gluten-Free” seal.

Can I order Malt-O-Meal products directly from MOM Brands?

While MOM Brands does not sell directly to consumers online, you can use their product locator tool on www.mombrands.com to find retailers near you that carry Malt-O-Meal products.

How do I report a foreign object found in my cereal?

Call 1-800-445-6522 and press “2” for Quality & Safety. Preserve the product and packaging, and do not consume it. A representative will guide you through the reporting process and may send a prepaid return label.

Is there a loyalty program for Malt-O-Meal customers?

Yes. Enroll in the Malt-O-Meal Loyalty Rewards program by calling 1-800-445-6522 and pressing “3.” Earn points for purchases, receive exclusive coupons, and get early access to new flavors.

Do you offer samples for new customers?

Yes. Request free samples through the customer service line or email customerservice@mombrands.com with your mailing address and preferred flavor.

Are Malt-O-Meal products safe for people with nut allergies?

Most Malt-O-Meal cereals are produced in nut-free facilities. However, always check the ingredient label for allergen warnings. You can also call customer service for a current allergen statement.

Can I speak to someone in Spanish?

Yes. When calling 1-800-445-6522, press “5” to be connected to a Spanish-speaking representative. Email support is also available in Spanish at servicioalcliente@mombrands.com.

How long does it take to get a response to an email?

Email inquiries are typically answered within 48 business hours. If you haven’t received a reply after 5 days, call the toll-free number and reference your email subject line.

Conclusion

MOM Brands (Post) in South Minneapolis stands as a beacon of quality, tradition, and customer-centric service in the competitive breakfast cereal market. With nearly 105 years of history, the company has evolved from a humble Minnesota mill into a national powerhouse—without losing the personal touch that made Malt-O-Meal a household name. The official customer support team, reachable at 1-800-445-6522, is not just a service line; it’s a direct connection to the heart of the brand.

Whether you’re calling about a product issue, seeking nutritional guidance, or simply wanting to thank them for a delicious bowl of cereal, MOM Brands listens—and responds. Their commitment to transparency, safety, and community sets them apart from corporate giants that rely on automation and outsourcing. In an age where customer service is often impersonal, MOM Brands reminds us that behind every cereal box is a team of real people, many of whom have spent decades working in the same South Minneapolis facility, dedicated to serving families across the country.

As Malt-O-Meal continues to innovate—with gluten-free options, sustainable packaging, and new flavors—it remains grounded in its core values: affordability, quality, and care. The official customer support number isn’t just a contact detail; it’s a promise. A promise that no matter where you are, your voice matters, your concerns are heard, and your trust in Malt-O-Meal is honored.

Keep the number 1-800-445-6522 handy. Whether you’re a lifelong fan or a new customer, you’re not just buying cereal—you’re joining a legacy. And that legacy is supported, every day, by the people in South Minneapolis who still believe that good service begins with a human voice.