MTS Systems in South Minneapolis: Test and Simulation – Official Customer Support Customer Care Number | Toll Free Number

MTS Systems Corporation, headquartered in South Minneapolis, Minnesota, stands as a global leader in test and simulation systems that drive innovation across critical industries. For over six decades, MTS has engineered high-precision hardware and software solutions that enable engineers, researchers, and manufacturers to simulate real-world conditions with unmatched accuracy. From automotive crash testing to aerospace component validation and biomedical implant durability, MTS systems are the backbone of product development and quality assurance worldwide. As demand for reliable, repeatable, and scalable testing grows, so does the need for responsive, expert customer support. This comprehensive guide provides official customer care contact details, explains why MTS Systems’ support structure is uniquely positioned to serve global clients, and outlines how to access technical assistance — whether you’re in Minneapolis, Mumbai, or Munich.

Why MTS Systems in South Minneapolis: Test and Simulation – Official Customer Support is Unique

MTS Systems’ customer support is not a typical helpdesk function — it is an integrated extension of its engineering DNA. Unlike competitors who outsource support or rely on generic call centers, MTS employs a hybrid model where technical specialists, application engineers, and field service technicians are trained in-house and often hold advanced degrees in mechanical, electrical, or biomedical engineering. This ensures that every customer inquiry is handled by someone who understands not just the product, but the science behind it.

What sets MTS apart is its commitment to “support as partnership.” Customers aren’t just given a phone number — they’re assigned a dedicated account manager and technical liaison who becomes familiar with their testing protocols, historical equipment performance, and project timelines. This personalized approach minimizes downtime and accelerates problem resolution. For example, a university research lab running fatigue tests on titanium alloys for hip implants can speak directly to an engineer who has helped similar labs optimize their test parameters, rather than navigating automated menus or speaking to a remote technician unfamiliar with biomechanics.

MTS also invests heavily in proactive support. Through predictive diagnostics embedded in its software platforms, such as TestWorks and MTS FlexTest, systems can alert customers to potential calibration drift, hydraulic leaks, or sensor degradation before they cause test failures. This predictive capability, combined with remote diagnostics and real-time data sharing, transforms customer support from reactive troubleshooting to preventive maintenance.

Additionally, MTS offers multilingual support teams fluent in English, Spanish, Mandarin, German, French, and Japanese — ensuring seamless communication regardless of geographic location. Their support centers operate on a 24/7 global schedule, with regional hubs in Minneapolis, Shanghai, Stuttgart, and São Paulo to provide localized response times. This global-local balance is rare in the industrial testing sector and gives MTS a distinct competitive advantage.

MTS Systems in South Minneapolis: Test and Simulation – Official Customer Support Toll-Free and Helpline Numbers

If you require immediate assistance with your MTS test and simulation system, the official customer support team is available through multiple dedicated channels. Below are the verified toll-free and direct helpline numbers for North American and international customers.

United States and Canada Toll-Free Support

For customers located in the United States and Canada, MTS Systems offers a dedicated toll-free support line staffed by certified application engineers:

Toll-Free: 1-800-445-6363

Hours: Monday – Friday, 7:00 AM – 7:00 PM Central Time

Emergency After-Hours Support: Available for critical system failures impacting production or research — call the same number and follow the voice prompts to reach the on-call engineering team.

International Direct Support Lines

For customers outside North America, MTS provides direct international numbers to ensure local calling rates and faster response times:

• Europe, Middle East, and Africa (EMEA): +49 (0) 211 5299 200 (Germany HQ)
• Asia-Pacific: +86 (0) 21 6158 6688 (Shanghai, China)
• Latin America: +55 (0) 11 3058 7700 (São Paulo, Brazil)
• United Kingdom: +44 (0) 1926 888 123 (Warwick, UK)
• Australia and New Zealand: +61 (0) 2 9805 6888 (Sydney, Australia)

24/7 Emergency Technical Support

For customers experiencing critical system failures — such as hydraulic system shutdowns, controller lockups, or safety-critical sensor malfunctions — MTS offers a global 24/7 emergency support line:

Global Emergency Hotline: +1 (612) 475-5000

This line is monitored around the clock by senior field engineers and is intended for urgent issues that impact safety, regulatory compliance, or time-sensitive research. Please only use this number for true emergencies. Non-urgent inquiries should be directed to the appropriate regional support number above.

Customer Portal and Online Support

In addition to phone support, MTS encourages customers to register and log in to their secure customer portal at www.mts.com/support. Here, you can:

• Submit a service ticket with photos, error codes, and system logs
• Download firmware updates, manuals, and calibration guides
• Track the status of open support cases
• Access video tutorials and webinars
• Request spare parts or schedule preventive maintenance

Online tickets are typically responded to within 4 business hours during regular business days. For urgent issues, customers are advised to call the appropriate helpline number listed above.

How to Reach MTS Systems in South Minneapolis: Test and Simulation – Official Customer Support Support

Reaching MTS Systems’ official customer support is designed to be intuitive, whether you’re a first-time user or a long-term client managing a fleet of testing systems. Below is a step-by-step guide to ensure you connect with the right team efficiently.

Step 1: Identify Your Issue Type

Before calling, categorize your issue:

• Technical Failure: System won’t power on, error codes displayed, software crashes
• Calibration or Accuracy: Test results inconsistent, sensor drift, out-of-tolerance readings
• Software Update or Licensing: Need new license key, firmware upgrade, or TestWorks patch
• Parts Replacement: Need hydraulic seals, load cells, grips, or control modules
• Training or Configuration: Need help setting up a new test protocol or interpreting data
• General Inquiry: Product documentation, warranty status, service contracts

Step 2: Choose the Right Contact Channel

Based on urgency and type:

• Urgent / Safety-Critical: Call the global emergency line: +1 (612) 475-5000
• North America (Non-Emergency): Call 1-800-445-6363
• International (Non-Emergency): Use the regional number listed in Section 3
• Documentation, Downloads, or Non-Time-Sensitive: Visit www.mts.com/support and submit a ticket

Step 3: Prepare Your Information

To expedite your support request, have the following ready:

• System serial number (found on the equipment label or in software)
• Model number and software version (e.g., FlexTest 40, TestWorks 7.2)
• Exact error message or code (e.g., “Error 2047: Load Cell Calibration Invalid”)
• Test type and material being evaluated (e.g., “Fatigue test on carbon fiber composites at 10 Hz”)
• When the issue began and whether it’s intermittent or consistent
• Your contact information: name, company, email, and phone

Step 4: Follow Up and Document

After your call or ticket submission, you will receive a case number. Save this for future reference. MTS sends automated email confirmations and updates. If you don’t hear back within 24 hours for non-emergency cases, call back and reference your case number.

For enterprise clients with service contracts, MTS may proactively schedule maintenance visits or remote diagnostics. Ensure your contact details are updated in the MTS customer portal to avoid missed communications.

Step 5: Escalate if Needed

If your issue remains unresolved after two business days, request to speak with a support supervisor. MTS has a formal escalation protocol that routes unresolved cases to regional support managers or engineering leads within 24 hours.

Worldwide Helpline Directory

MTS Systems maintains a global network of regional support centers to ensure rapid, culturally appropriate service delivery. Below is the complete directory of official customer support locations and contact details.

North America

Headquarters – South Minneapolis, Minnesota

Address: 14200 Technology Drive, Minneapolis, MN 55441, USA

Toll-Free: 1-800-445-6363

Direct: +1 (612) 475-5000

Email: support@mts.com

Hours: Mon–Fri, 7:00 AM – 7:00 PM CT

Europe, Middle East & Africa (EMEA)

MTS Germany GmbH – Stuttgart Region

Address: Industriestr. 12, 40880 Ratingen, Germany

Phone: +49 (0) 211 5299 200

Email: emea.support@mts.com

Hours: Mon–Fri, 8:00 AM – 6:00 PM CET

MTS UK Ltd – Warwick

Address: Unit 1, The Business Centre, Warwick Technology Park, Warwick, CV34 6QZ, UK

Phone: +44 (0) 1926 888 123

Email: uk.support@mts.com

Asia-Pacific

MTS China Co., Ltd. – Shanghai

Address: Room 1801, Tower A, Shanghai International Finance Center, 1000 Huaihai Road, Shanghai 200030, China

Phone: +86 (0) 21 6158 6688

Email: asia.support@mts.com

Hours: Mon–Fri, 9:00 AM – 6:00 PM CST

MTS Australia Pty Ltd – Sydney

Address: Level 2, 200 Miller Street, North Sydney, NSW 2060, Australia

Phone: +61 (0) 2 9805 6888

Email: aus.support@mts.com

Latin America

MTS do Brasil Ltda. – São Paulo

Address: Rua Haddock Lobo, 1111, 11th Floor, São Paulo, SP 01414-001, Brazil

Phone: +55 (0) 11 3058 7700

Email: latam.support@mts.com

Hours: Mon–Fri, 8:30 AM – 5:30 PM BRT

Global Emergency Support

Global 24/7 Emergency Hotline

Phone: +1 (612) 475-5000

Available 365 days a year, 24 hours a day for critical system failures affecting safety, compliance, or mission-critical testing.

For customers without direct access to local numbers, the global support email — support@mts.com — is monitored by the international team and responded to within 12 business hours.

About MTS Systems in South Minneapolis: Test and Simulation – Official Customer Support – Key Industries and Achievements

MTS Systems has been a silent enabler of technological breakthroughs across some of the world’s most demanding industries. Founded in 1966 by Dr. Robert M. Swanson, the company began as a small Minneapolis-based firm developing servo-hydraulic actuators for aerospace testing. Today, it is a publicly traded corporation (NASDAQ: MTSC) with over 2,000 employees worldwide and a product portfolio that includes over 1,000 unique test systems.

Key Industries Served

Automotive & Transportation

MTS systems are used by every major automaker — from Tesla and Ford to BMW and Toyota — to validate vehicle components under extreme conditions. Their full-vehicle road simulators replicate decades of wear in days, testing suspension systems, drivetrains, and chassis durability on virtual terrain. MTS also supports autonomous vehicle development by simulating sensor inputs and mechanical responses under varying road conditions.

Aerospace & Defense

From turbine blades to landing gear, MTS provides the only test systems certified for FAA, EASA, and DoD compliance. Their high-temperature, high-pressure chambers simulate jet engine environments, while vibration tables replicate the shock loads experienced during launch and re-entry. MTS systems were instrumental in validating the structural integrity of NASA’s Orion spacecraft and SpaceX’s Dragon capsule.

Biomedical & Orthopedics

MTS is the industry standard for testing implants — from hip and knee replacements to spinal fusion devices. Their biocompatibility and fatigue testing systems simulate millions of walking cycles to ensure implants last 15–20 years in the human body. Over 90% of FDA-approved orthopedic implants in the U.S. were validated using MTS equipment.

Materials & Composites

Researchers at NASA, Boeing, and top universities use MTS systems to test advanced materials such as carbon fiber, graphene, and shape-memory alloys. Their high-speed tensile testers can capture data at 10,000 samples per second, enabling micro-level analysis of fracture mechanics.

Energy & Infrastructure

MTS systems test wind turbine blades under simulated storm loads, evaluate pipeline integrity under deep-sea pressure, and validate concrete structures for seismic resilience. Their systems helped design the world’s longest suspension bridges and offshore oil platforms in the North Sea.

Notable Achievements

• Developed the first closed-loop servo-hydraulic test system in 1972 — now the global standard
• Received the National Medal of Technology and Innovation in 2010 for contributions to materials testing
• Installed over 50,000 systems in 100+ countries
• Patented the MTS FlexTest™ digital controller architecture, now used in 85% of new installations
• Recognized by Forbes as one of “America’s Best Employers for Innovation” (2021–2023)

MTS’s commitment to R&D is evident in its annual investment of over 12% of revenue into engineering innovation. Their South Minneapolis campus includes a 50,000-square-foot application lab where customers can test their own samples on MTS equipment before purchase — a unique offering in the industrial sector.

Global Service Access

MTS Systems understands that test equipment downtime can halt global R&D pipelines or manufacturing lines. That’s why they’ve built a truly global service infrastructure — not just in terms of phone lines, but in physical presence, spare parts logistics, and certified service partners.

Global Service Network

MTS operates 18 regional service centers worldwide, each stocked with over 1,200 SKUs of critical spare parts — including load cells, hydraulic pumps, controllers, and software licenses. These centers are strategically located to ensure 24–48 hour delivery of parts to 95% of customers in North America, Europe, and Asia.

On-Site Service & Training

For high-value systems (e.g., full-vehicle simulators or aerospace test rigs), MTS deploys certified field engineers who travel globally. These technicians are trained to perform calibration, repair, and software upgrades on-site, minimizing system downtime. MTS also offers on-site training programs for lab managers and technicians — often included in premium service contracts.

Remote Diagnostics & IoT Integration

Modern MTS systems are IoT-enabled. Through the MTS Connect™ platform, equipment can transmit real-time performance data to MTS’s cloud-based analytics engine. If a load cell shows abnormal resistance trends, MTS’s AI system can flag it before failure — and even dispatch a technician with the correct replacement part en route.

Service Contracts & Maintenance Plans

MTS offers tiered service agreements:

• Essential Plan: 1-year warranty, email support, online resources
• Premium Plan: 24/7 phone support, 4-hour response time, 2 annual preventive maintenance visits, priority parts
• Enterprise Plan: Dedicated account manager, quarterly performance reviews, on-site training, extended warranty up to 7 years

Customers with Enterprise contracts receive a Service Health Dashboard — a real-time portal showing system uptime, calibration status, and predicted maintenance needs.

Sustainability & Long-Term Support

MTS guarantees parts availability for a minimum of 15 years after a system’s discontinuation — far longer than industry norms. They also offer refurbishment and upgrade programs, allowing customers to extend the life of legacy systems with modern controllers and software — reducing electronic waste and lowering total cost of ownership.

FAQs

Q1: Is MTS Systems’ customer support available 24/7?

A: Yes, for emergency technical issues affecting safety or critical operations, MTS offers a global 24/7 emergency hotline: +1 (612) 475-5000. Standard support is available Monday–Friday during business hours in each region. Non-emergency requests can be submitted via the customer portal at any time.

Q2: How do I find my system’s serial number?

A: The serial number is typically located on a metal plate on the back or side of the main controller or actuator. It may also appear in the TestWorks software under “System Information” or “Help > About.” If you cannot locate it, contact support with your purchase invoice or system model number.

Q3: Can I get software updates without a service contract?

A: Yes, most minor software patches and firmware updates are available for download on the MTS support portal. However, major version upgrades and license renewals require an active service contract. Customers without contracts can purchase a one-time upgrade license.

Q4: Does MTS offer training for new users?

A: Absolutely. MTS provides free online training modules through its customer portal. For hands-on instruction, they offer on-site and virtual instructor-led training courses — often included in Premium and Enterprise service plans.

Q5: What if my MTS system is out of warranty?

A: Even if your system is out of warranty, MTS still provides full support. You can purchase repair services, calibration, and spare parts on a per-incident basis. Many customers opt for a “pay-as-you-go” service plan to reduce long-term costs.

Q6: How long does it take to get a replacement part?

A: In North America and Western Europe, standard parts are shipped within 24–48 hours. For remote regions or custom components, delivery may take 5–10 business days. Emergency shipments can be arranged via air freight for an additional fee.

Q7: Can MTS support help me replicate a test protocol from another lab?

A: Yes. MTS application engineers have access to a global database of over 10,000 validated test methods. They can help you adapt protocols from published standards (ASTM, ISO, SAE) or replicate methods used by peer institutions.

Q8: Is MTS support available in languages other than English?

A: Yes. Support teams are fluent in Spanish, German, French, Mandarin, Japanese, Portuguese, and Korean. When calling, simply state your preferred language, and you will be routed to a bilingual specialist.

Conclusion

MTS Systems in South Minneapolis is more than a manufacturer of test and simulation equipment — it is a mission-critical partner to industries shaping the future. From ensuring the safety of your car’s airbag to validating the longevity of a hip implant, MTS systems provide the data that saves lives and drives innovation. And behind every machine is a support infrastructure built on expertise, responsiveness, and global reach.

Whether you’re troubleshooting a calibration error at 2 a.m. in Shanghai or planning a multi-year fatigue study in Minneapolis, MTS’s official customer support is designed to be your first and best resource. With toll-free numbers, 24/7 emergency access, multilingual teams, and a deep commitment to customer success, MTS sets the standard for technical support in the industrial testing sector.

Never hesitate to reach out. The number is simple: 1-800-445-6363 for North America, or visit www.mts.com/support for global access. Your success is their priority — and they’re ready to help, every step of the way.