Regions Hospital in South Minneapolis: Level I Trauma – Official Customer Support Customer Care Number | Toll Free Number

Regions Hospital in South Minneapolis stands as a beacon of emergency medical excellence in the Upper Midwest. As a designated Level I Trauma Center, it is the region’s most advanced facility for treating the most critical injuries and life-threatening conditions. But beyond its world-class emergency care, surgical innovations, and research-driven protocols, many patients, families, and referring providers seek reliable, compassionate customer support to navigate services, insurance, appointments, and aftercare. This comprehensive guide delivers the official customer support contact information, explains why Regions Hospital’s trauma care is unmatched, outlines how to reach its support teams, and explores its global influence and industry leadership—all in one authoritative resource.

Introduction: Regions Hospital in South Minneapolis – A Legacy of Trauma Care Excellence

Regions Hospital, located in the heart of South Minneapolis, is a flagship medical facility operated by HealthPartners, one of the largest nonprofit health care organizations in the United States. Established in 1872 as a small community hospital, Regions has evolved into a nationally recognized Level I Trauma Center—the highest designation awarded by the American College of Surgeons (ACS). This distinction means Regions Hospital is equipped to provide total care for every aspect of injury, from prevention and emergency response to rehabilitation and research.

As the only Level I Trauma Center serving the Twin Cities metropolitan area and much of Minnesota and western Wisconsin, Regions Hospital handles over 7,000 trauma admissions annually. Its emergency department sees more than 90,000 visits each year, making it one of the busiest trauma centers in the Midwest. The hospital’s trauma team includes board-certified surgeons, neurosurgeons, orthopedic specialists, critical care nurses, trauma social workers, and rehabilitation therapists—all working in unison to save lives and restore function.

Regions Hospital is not just a trauma center—it is a comprehensive health care hub. It houses the region’s only dedicated pediatric trauma unit, a state-of-the-art burn center, a comprehensive stroke center, and a leading center for behavioral health and addiction services. Its affiliation with the University of Minnesota Medical School ensures cutting-edge research, clinical trials, and training for the next generation of trauma professionals.

While medical expertise defines Regions Hospital’s reputation, its commitment to patient-centered care extends far beyond the operating room. The hospital’s official customer support team is a vital extension of its mission: to provide accessible, empathetic, and efficient service to every individual who walks through its doors—or calls its helpline. Whether you’re seeking to schedule a follow-up appointment, clarify insurance coverage, request medical records, or speak with a patient advocate, Regions Hospital’s support infrastructure is designed to meet your needs with professionalism and care.

Why Regions Hospital in South Minneapolis: Level I Trauma – Official Customer Support is Unique

What sets Regions Hospital’s customer support apart from other hospital systems is its integration with trauma care excellence. Most hospitals treat customer service as a back-office function. At Regions, customer support is a frontline extension of clinical care.

First, the team is trauma-informed. Every representative is trained to understand the psychological and emotional toll that severe injury, sudden illness, or hospitalization can have on patients and families. Whether you’re calling after a car crash, a fall, or a stroke, your concerns are met not just with administrative efficiency, but with compassion and contextual awareness.

Second, Regions Hospital’s support staff are deeply embedded in the clinical workflow. Unlike call centers outsourced to third-party vendors, Regions’ customer care team is co-located with clinical departments. This means a representative can instantly consult with a nurse, physician, or social worker to answer complex questions about discharge plans, home care needs, or specialist referrals—all in real time.

Third, the support system is multilingual and culturally competent. Minnesota is home to one of the largest Somali, Hmong, and Latino populations in the U.S. Regions Hospital employs bilingual support specialists and provides interpretation services in over 150 languages, ensuring language is never a barrier to care or communication.

Fourth, Regions Hospital offers 24/7 patient advocacy services. If you’re struggling with billing disputes, insurance denials, or coordination of post-discharge care, a dedicated patient advocate is available around the clock to help you navigate the system. This is rare in the health care industry, where advocacy services are often limited to business hours or require a formal request.

Fifth, Regions Hospital’s customer support is data-driven and continuously improving. Patient satisfaction scores, call resolution times, and feedback loops are monitored in real time. The hospital uses this data to refine scripts, train staff, and implement new tools—like AI-powered chatbots for common inquiries—that reduce wait times without sacrificing human touch.

Finally, Regions Hospital’s support team is uniquely positioned to connect patients with community resources. Whether you need transportation to follow-up appointments, access to food banks, mental health counseling, or housing assistance after discharge, the support staff can link you directly to over 200 local nonprofit partners—all coordinated through a single point of contact.

Regions Hospital in South Minneapolis: Level I Trauma – Official Customer Support Toll-Free and Helpline Numbers

To ensure accessibility and immediate assistance, Regions Hospital provides multiple official customer support channels, including toll-free numbers, direct lines, and specialized hotlines for different needs. Below are the verified, up-to-date contact details for all official Regions Hospital customer support services.

General Customer Support & Patient Services

Toll-Free Number: 1-800-848-7546

Hours: Monday – Friday, 8:00 AM – 8:00 PM | Saturday – Sunday, 9:00 AM – 5:00 PM

This is the primary line for general inquiries: scheduling appointments, requesting medical records, billing questions, insurance verification, and information about hospital services.

24/7 Emergency & Trauma Helpline

Toll-Free Emergency Line: 1-800-848-7546 (Press 1 for Emergency)

Direct Trauma Center Line: (612) 873-5000

This line is staffed 24 hours a day, 7 days a week by trauma coordinators and triage nurses. Use this number if you or someone else has suffered a serious injury, is experiencing uncontrolled bleeding, trauma from a motor vehicle accident, fall, or assault, or needs immediate transport to the Level I Trauma Center. This line is not for non-emergency calls—call 911 for life-threatening emergencies.

Medical Records & Health Information Management

Toll-Free: 1-800-848-7546 (Press 2)

Direct Fax/Email: records@regionshospital.org

Request copies of your medical records, immunization records, or diagnostic reports. Processing typically takes 5–7 business days. Expedited requests are available for a fee.

Billing & Insurance Support

Toll-Free: 1-800-848-7546 (Press 3)

Direct Billing Line: (612) 873-5040

For questions about statements, payment plans, financial assistance applications, or insurance denials. Financial counselors are available to help eligible patients apply for charity care or Medicaid.

Patient Advocacy & Grievance Resolution

Toll-Free: 1-800-848-7546 (Press 4)

24/7 Advocacy Hotline: (612) 873-5050

For concerns about care quality, communication issues, discharge planning, or if you feel your rights as a patient have been compromised. All calls are confidential and reviewed by a senior patient advocate.

Pediatric Trauma & Family Support

Toll-Free: 1-800-848-7546 (Press 5)

Direct Line: (612) 873-5060

Specialized support for families of pediatric trauma patients. Includes child life specialists, school reintegration support, and grief counseling.

Behavioral Health & Crisis Support

Toll-Free Crisis Line: 1-800-848-7546 (Press 6)

24/7 Mental Health Hotline: (612) 873-5070

For individuals experiencing acute mental health crises, suicidal ideation, or substance use emergencies. This line connects callers to on-call psychiatrists, mobile crisis teams, and inpatient psychiatric units.

International Patient Services

Toll-Free (U.S.): 1-800-848-7546

International Direct Line: +1-612-873-5080

For patients traveling from outside the U.S. Needing pre-arrival coordination, visa support, interpreter services, or accommodation assistance. Services available in Spanish, Mandarin, Arabic, Somali, and Hmong.

How to Reach Regions Hospital in South Minneapolis: Level I Trauma – Official Customer Support Support

Regions Hospital offers multiple ways to connect with its customer support team, ensuring that no matter your situation, preferred method, or accessibility needs, you can reach the help you need.

By Phone

As detailed above, the toll-free number 1-800-848-7546 is your primary gateway. When you call, you’ll be greeted by an automated system that routes you to the appropriate department based on your selection. If you’re unsure which option to choose, say “representative” or press “0” at any time to speak with a live operator who can assist with routing.

For those who are deaf or hard of hearing, Regions Hospital provides TTY/TDD services. Dial 711 to connect through the national relay service, then dial 1-800-848-7546.

By Email

For non-urgent inquiries, you may send an email to: customerservice@regionshospital.org. Responses are typically provided within 24–48 business hours. For medical records or billing, use the dedicated email addresses listed in the previous section.

By Mail

Regions Hospital accepts written correspondence at the following address:

Regions Hospital Customer Support

720 Delaware Street SE

Minneapolis, MN 55455

Include your full name, date of birth, phone number, and a clear description of your request. Allow 7–10 business days for a written response.

Online Portal – MyHealth

Patients can access secure, 24/7 customer support through Regions Hospital’s MyHealth patient portal: https://myhealth.regionshospital.org.

Through MyHealth, you can:

• Message your care team directly
• Request prescription refills
• View test results and discharge summaries
• Schedule non-emergency appointments
• Pay bills online
• Update insurance and contact information

Registration is free and requires your patient ID number and date of birth.

In Person

For those who prefer face-to-face interaction, Regions Hospital’s Patient Services Center is located on the first floor of the main hospital building, near the main lobby entrance.

Address: 720 Delaware Street SE, Minneapolis, MN 55455

Hours: Monday–Friday, 7:00 AM – 7:00 PM | Saturday–Sunday, 8:00 AM – 4:00 PM

Staff are available to assist with registration, financial counseling, language interpretation, and care coordination.

Mobile App

Regions Hospital offers a free mobile app, “HealthPartners MyHealth,” available on iOS and Android. The app includes a chat feature with customer support, appointment reminders, and direct access to trauma center updates during emergencies.

Text Messaging

For appointment confirmations and discharge instructions, Regions Hospital offers opt-in SMS alerts. Text “JOIN” to 555-888 to enroll. Standard message and data rates apply.

Worldwide Helpline Directory

Regions Hospital serves not only Minnesota and Wisconsin but also receives patients and inquiries from across the United States and internationally. To support global access, the hospital maintains a directory of international contact points, partner organizations, and emergency coordination centers.

Canada

For Canadian patients seeking trauma care or referrals to Regions Hospital:

• HealthPartners International Office (Toronto): +1-416-800-7546
• Emergency Coordination (via Canadian Embassy): +1-612-873-5080 (24/7)

Mexico & Central America

Spanish-speaking support available 24/7:

• Direct Spanish Line: +1-612-873-5090
• Partner Clinics in Monterrey & Guadalajara: Referrals accepted via email: international@regionshospital.org

Europe

For European patients and medical providers:

• UK/EU Coordination Office (London): +44-20-3868-7546
• Emergency Transport Coordination (via Air Ambulance Partners): +1-612-873-5080
• Insurance Verification (EU Providers): insurance@regionshospital.org

Asia

For patients from China, India, Japan, and Southeast Asia:

• Chinese Support Line: +1-612-873-5100
• Indian Coordination Partner (New Delhi): +91-11-4100-7546
• Japanese Liaison (Tokyo): +81-3-6895-7546

Middle East & Africa

For patients from Saudi Arabia, UAE, Kenya, and Nigeria:

• Arabic Support Line: +1-612-873-5110
• HealthPartners Partner Hospital (Dubai): +971-4-345-7546
• Emergency Evacuation Coordination: +1-612-873-5080

Global Patient Transport

Regions Hospital partners with global air ambulance providers including AirMed, Global Rescue, and Medjet. For international patients requiring medical evacuation:

• 24/7 Global Transport Hotline: +1-800-848-7546 (Press 7)
• Emergency Coordination Email: transport@regionshospital.org

All international transport requests require pre-authorization and insurance verification. Financial assistance may be available for qualifying cases.

About Regions Hospital in South Minneapolis: Level I Trauma – Official Customer Support – Key Industries and Achievements

Regions Hospital’s influence extends far beyond its physical campus. It is a leader in multiple medical and social service industries, shaping national standards and serving as a model for trauma care systems worldwide.

1. Trauma Care & Emergency Medicine

As a Level I Trauma Center verified by the American College of Surgeons since 1988, Regions Hospital is the gold standard for trauma response in the Upper Midwest. It is one of only three Level I centers in Minnesota and serves a population of over 4 million people. Key achievements include:

• 96% survival rate for severe blunt trauma patients (above national average of 92%)
• First hospital in Minnesota to implement a “Golden Hour” protocol for hemorrhage control
• Developed the “Trauma Triage App,” now used by EMS agencies across 12 states
• Recognized by U.S. News & World Report as

  1 Trauma Center in Minnesota (2023)

2. Pediatric Trauma & Child Life Services

Regions Hospital’s pediatric trauma unit is the only one in the region with 24/7 pediatric trauma surgeons and child life specialists. It treats over 1,200 pediatric trauma cases annually. Innovations include:

• First in Minnesota to use virtual reality distraction therapy during wound care
• “Trauma-Free Zones” designed to reduce fear and anxiety in young patients
• Partnered with the University of Minnesota to launch a national pediatric trauma research consortium

3. Behavioral Health & Addiction Services

Regions Hospital integrates mental health and substance use treatment into its trauma care model. It operates Minnesota’s largest emergency department-based addiction intervention program. Achievements:

• Reduced opioid-related deaths in the region by 37% since 2019 through rapid treatment initiation
• Developed the “Recovery Navigator” program, linking trauma patients to long-term recovery services
• Recognized by SAMHSA as a National Model for Integrated Behavioral Health in Trauma Care

4. Burn Care

The Regions Burn Center is one of only 12 verified burn centers in the U.S. by the American Burn Association. It treats over 400 burn patients annually, including children and adults with electrical, chemical, and flame injuries. Innovations:

• Pioneered the use of 3D-printed skin graft templates for complex burns
• Developed a telemedicine burn consultation network for rural clinics
• First center in the Midwest to offer hyperbaric oxygen therapy for non-healing burns

5. Stroke & Neurological Emergencies

Regions Hospital is a Comprehensive Stroke Center certified by The Joint Commission. It performs more than 800 thrombectomies annually—the highest volume in Minnesota. Achievements:

• Median door-to-needle time for stroke patients: 18 minutes (national average: 67 minutes)
• Developed the “Code Stroke” mobile app used by EMS across 15 counties
• Reduced stroke-related disability rates by 42% since 2020

6. Patient Experience & Customer Support Innovation

Regions Hospital has been recognized nationally for its customer support excellence:

• 2023 Press Ganey National Award for Patient Experience
• Ranked

  1 in Minnesota for “Ease of Access to Care” (J.D. Power, 2023)

• First hospital in the Midwest to implement AI-powered sentiment analysis in call center interactions
• Launched the “Voice of the Patient” initiative—where every complaint leads to a system improvement

Global Service Access

Regions Hospital’s commitment to care transcends borders. Through international partnerships, telemedicine networks, and global outreach programs, the hospital provides services to patients and providers worldwide.

Telehealth Consultations: Regions Hospital offers remote second opinions for trauma, burn, and neurological cases via secure video platform. International providers can submit cases through the portal at https://globalcare.regionshospital.org.

Training & Education: Each year, Regions Hospital hosts over 200 international physicians and nurses for trauma care fellowships and certification programs. Courses are offered in English, Spanish, and Arabic.

Global Research Collaborations: Regions partners with trauma centers in Canada, Sweden, Japan, and Kenya to study injury prevention, trauma outcomes, and emergency response systems. Findings are published in The Journal of Trauma and Acute Care Surgery and other peer-reviewed journals.

Humanitarian Missions: Regions Hospital deploys trauma teams to disaster zones worldwide. In 2023, it sent a surgical team to assist after the Turkey-Syria earthquake and provided burn care training in refugee camps in Jordan.

For global health professionals, students, or organizations seeking collaboration, contact:

Global Partnerships Office

Email: global@regionshospital.org

Phone: +1-612-873-5080

FAQs

Q1: Is Regions Hospital the only Level I Trauma Center in Minneapolis?

Yes. Regions Hospital is the only verified Level I Trauma Center in Minneapolis and the only one serving the entire Twin Cities metropolitan area. Other hospitals in the region are Level II or III trauma centers, which refer the most critical cases to Regions.

Q2: Can I walk in to Regions Hospital for non-emergency care?

Yes, but only for urgent care through the Emergency Department. For non-emergency visits, it’s best to schedule through your primary care provider or use the MyHealth portal. The Emergency Department is reserved for life-threatening conditions.

Q3: What insurance plans does Regions Hospital accept?

Regions Hospital accepts all major insurance plans including Medicare, Medicaid, Blue Cross Blue Shield, UnitedHealthcare, Cigna, and most regional HMOs. For uninsured patients, financial assistance and charity care are available.

Q4: How do I get a copy of my medical records from Regions Hospital?

Request records via the MyHealth portal, by calling 1-800-848-7546 (Press 2), or by submitting a signed release form to the Health Information Management department. There may be a small fee for copies.

Q5: Can I speak with a trauma surgeon directly through customer support?

Customer support staff cannot connect you directly to physicians. However, if you have a clinical concern, they can forward your message to the appropriate provider, who will respond within 24–48 hours. For emergencies, call 911 or go to the ER.

Q6: Does Regions Hospital offer interpreter services for non-English speakers?

Yes. Interpretation services are available in over 150 languages, both in-person and via phone/video. No request is needed—just inform the front desk or call center representative of your language preference.

Q7: How long is the wait time in the Emergency Department?

Wait times vary based on severity of condition. Trauma patients are seen immediately. For non-trauma cases, average wait time is 30–60 minutes. Real-time wait times are posted on the Regions Hospital website.

Q8: Can I donate to Regions Hospital’s trauma care programs?

Yes. Donations support trauma research, equipment, and community injury prevention programs. Visit https://donate.regionshospital.org or call 1-800-848-7546 (Press 8).

Q9: Are visitors allowed in the trauma unit?

Visiting policies vary depending on patient condition and unit capacity. One visitor is typically allowed per patient in the trauma bay. Family members are updated by trauma coordinators. For ICU patients, visiting hours are strictly controlled for safety.

Q10: What should I do if I have a complaint about care at Regions Hospital?

Contact the Patient Advocacy line at (612) 873-5050 or submit a formal grievance via the MyHealth portal. All complaints are reviewed within 5 business days, and a written response is provided.

Conclusion: Your Lifeline in Crisis – Regions Hospital’s Commitment to You

Regions Hospital in South Minneapolis is more than a medical facility—it is a promise. A promise that when the worst happens, you will be met with the highest level of trauma expertise, the most compassionate support, and the most reliable access to care—no matter where you are from, what language you speak, or how dire your situation may seem.

The official customer support numbers and channels outlined in this guide are not just contact points—they are lifelines. Whether you’re a family member waiting for news after a loved one’s accident, a patient navigating complex billing, or an international provider seeking collaboration, Regions Hospital has built a system designed to meet you where you are.

Its Level I Trauma designation is not just a badge—it’s a guarantee. A guarantee that every second counts, every voice is heard, and every life matters. The hospital’s commitment to innovation, equity, and empathy has made it a national model and a global leader.

If you ever find yourself in need, remember: you are not alone. Call 1-800-848-7546. Dial (612) 873-5000 for trauma emergencies. Visit MyHealth. Walk through the doors. Reach out. Because at Regions Hospital, support doesn’t wait—it responds.