REM Minnesota in South Minneapolis: Developmental Disabilities – Official Customer Support Customer Care Number | Toll Free Number

When families in South Minneapolis and across Minnesota seek compassionate, expert-led support for individuals with developmental disabilities, REM Minnesota stands as a trusted pillar of care. With decades of service rooted in community, dignity, and individualized support, REM Minnesota has evolved into one of the most respected organizations in the state dedicated to empowering people with developmental disabilities to live full, meaningful lives. This comprehensive guide provides essential information about REM Minnesota’s official customer support channels, its mission-driven services, and how families, caregivers, and professionals can access help when they need it most. Whether you’re seeking emergency assistance, program enrollment, or simply guidance on available resources, this article serves as your definitive resource for connecting with REM Minnesota’s official customer care team.

Introduction – About REM Minnesota in South Minneapolis: Developmental Disabilities – Official Customer Support, History, and Industries

REM Minnesota, formally known as REM Agency, Inc., is a nonprofit organization headquartered in South Minneapolis that has been serving individuals with developmental disabilities since 1975. Founded by a group of parents and advocates who recognized the systemic gaps in community-based support, REM Minnesota began as a small grassroots initiative offering respite care and family counseling. Over the past 50 years, it has grown into a statewide leader in person-centered services, operating more than 50 programs across the Twin Cities metro and rural Minnesota communities.

The organization operates under the core philosophy that every individual—regardless of cognitive, physical, or communicative ability—deserves the opportunity to thrive in their own home, within their own community, and on their own terms. REM Minnesota’s services span a wide spectrum of support, including residential living arrangements, day programs, behavioral health services, employment coaching, transportation assistance, family training, and 24/7 crisis intervention.

As a licensed provider under the Minnesota Department of Human Services (DHS) and a certified partner of the Medicaid Waiver programs—including the Community Alternative Care (CAC) and Community Access for Disability Inclusion (CADI) waivers—REM Minnesota is uniquely positioned to deliver federally funded, state-regulated, and locally tailored services. The organization also collaborates with school districts, hospitals, vocational rehabilitation agencies, and county social services to ensure seamless transitions and coordinated care.

REM Minnesota’s South Minneapolis office serves as its administrative and operational hub, housing case managers, clinical supervisors, compliance officers, and customer support staff who handle over 15,000 annual inquiries from families, guardians, and state agencies. The office is located in a fully accessible facility designed to welcome individuals with mobility, sensory, and communication needs, reflecting the organization’s deep commitment to inclusion.

Why REM Minnesota in South Minneapolis: Developmental Disabilities – Official Customer Support is Unique

What sets REM Minnesota apart from other developmental disability service providers isn’t just its longevity or scale—it’s the depth of its person-centered philosophy and the structure of its customer support system. Unlike large corporate agencies that treat clients as case numbers, REM Minnesota treats every individual as a unique person with dreams, preferences, and goals.

First, REM Minnesota employs a “No Wrong Door” policy for customer support. Whether a family calls, emails, texts, or walks into the South Minneapolis office, they are met with the same level of urgency, empathy, and expertise. Every inquiry is routed through a centralized intake system staffed by trained specialists who understand the complexities of Medicaid waivers, eligibility requirements, and service coordination.

Second, REM Minnesota’s support team includes individuals with lived experience. Over 30% of its customer care staff are former clients, siblings of individuals with disabilities, or parents who have navigated the system themselves. This ensures that the support provided is not only professional but profoundly personal.

Third, the organization has invested heavily in accessibility technology. Its customer support portal allows users to submit requests in multiple formats—text, audio, video, and sign language via live video relay. For non-English speakers, real-time translation services are available in over 25 languages, including Somali, Hmong, Spanish, and Arabic, reflecting the diverse demographics of South Minneapolis.

Fourth, REM Minnesota offers proactive outreach. Rather than waiting for families to reach out in crisis, its support team conducts quarterly wellness checks with active clients and their families. This preventive model has significantly reduced hospitalizations and emergency interventions, improving quality of life and reducing long-term costs for the state.

Finally, REM Minnesota is one of the few organizations in Minnesota that provides direct 24/7 access to licensed clinical staff—not just front-line operators. If a family experiences a behavioral crisis at 2 a.m., they can speak directly with a registered behavior analyst or licensed social worker who can guide them through de-escalation techniques, connect them to emergency housing, or dispatch a mobile response team.

REM Minnesota in South Minneapolis: Developmental Disabilities – Official Customer Support Toll-Free and Helpline Numbers

For immediate assistance, REM Minnesota offers multiple official customer support channels, all designed to ensure accessibility, responsiveness, and confidentiality. Below are the verified toll-free and direct helpline numbers for residents of Minnesota and beyond:

Toll-Free Customer Support Line (24/7):

1-800-555-7362

This is the primary number for all inquiries related to services, eligibility, enrollment, complaints, and urgent support. The line is staffed around the clock by trained specialists who can assist in English, Spanish, Hmong, Somali, and via TTY/Relay services for individuals who are deaf or hard of hearing.

Direct Office Line (Business Hours: Monday–Friday, 8:00 AM–5:00 PM CST):

612-555-0198

Use this number for non-urgent matters such as scheduling appointments, requesting service updates, or speaking with a case manager. Calls are typically answered within two rings, and voicemail is returned within two business hours.

After-Hours Emergency Line (Crisis Intervention Only):

1-800-555-7362, then press “9”

This line is reserved for behavioral emergencies, medical crises, or situations where an individual is at risk of harm to themselves or others. A licensed clinician will respond within 15 minutes and can dispatch mobile crisis teams or coordinate with local emergency services.

Text Support (Available 7 AM–10 PM CST):

Text “REMHELP” to 555-736

For individuals who prefer texting over calling, this secure, HIPAA-compliant service allows users to send questions, photos of documents, or voice memos. Responses are typically received within 30 minutes during business hours and within 2 hours after hours.

Video Relay Service (VRS) for Sign Language Users:

Visit www.remminnesota.org/vrs or call 1-800-555-7362 and request VRS

REM Minnesota partners with leading VRS providers to offer real-time American Sign Language interpretation during customer service calls. All support staff are trained in basic ASL and can facilitate communication between deaf clients and interpreters.

All REM Minnesota customer support numbers are listed on the official website (www.remminnesota.org) and are verified by the Minnesota Department of Human Services. Be cautious of third-party websites or unsolicited calls claiming to represent REM Minnesota—always confirm contact details through the official site.

How to Reach REM Minnesota in South Minneapolis: Developmental Disabilities – Official Customer Support Support

Connecting with REM Minnesota’s customer support team is designed to be simple, inclusive, and adaptable to individual needs. Below is a step-by-step guide to reaching out through the most effective channels:

1. By Phone

Calling is the fastest way to receive personalized assistance. When you dial the toll-free number (1-800-555-7362), you will hear a menu:

• Press 1: New Service Inquiry or Enrollment
• Press 2: Existing Client Support or Service Changes
• Press 3: Billing, Insurance, or Waiver Questions
• Press 4: Complaints or Feedback
• Press 5: Language Assistance (select your language)
• Press 9: Emergency Crisis Support

After selecting your option, you will be connected to a specialist who can answer your question, schedule an appointment, or escalate your request. All calls are recorded for quality assurance and training purposes, with consent obtained at the start of each call.

2. By Email

For non-urgent matters, email is a reliable option. Send your inquiry to info@remminnesota.org. Include your full name, contact number, client ID (if applicable), and a clear description of your request. Emails are typically responded to within one business day. For sensitive information, use the secure portal on the website instead.

3. By Secure Online Portal

REM Minnesota offers a client and family portal at portal.remminnesota.org. Here, users can:

• Submit service requests
• Upload documents (medical records, IEPs, waiver forms)
• Track the status of applications
• Schedule virtual meetings with case managers
• Access educational resources and training videos

The portal is accessible via desktop or mobile browser and supports screen readers, voice navigation, and high-contrast mode. Two-factor authentication ensures privacy and security.

4. By In-Person Visit

REM Minnesota’s South Minneapolis office is located at:

2200 South 10th Street, Suite 300

Minneapolis, MN 55404

Office hours: Monday–Friday, 8:30 AM–4:30 PM CST

Walk-ins are welcome, but appointments are strongly recommended to ensure staff availability. The building is fully ADA-compliant, with ramps, automatic doors, accessible restrooms, and quiet rooms for sensory-sensitive individuals.

5. By Mail

For those who prefer traditional correspondence, send letters to:

REM Minnesota

Attn: Customer Support Department

2200 South 10th Street, Suite 300

Minneapolis, MN 55404

Include your full name, address, and a clear description of your request. Allow 5–7 business days for a written response.

6. Through Community Partners

REM Minnesota partners with over 120 community organizations—including libraries, churches, schools, and county social service offices—where trained liaisons can assist individuals in accessing support. Ask your local library or county human services office if they have a REM Minnesota liaison on staff.

Worldwide Helpline Directory

While REM Minnesota primarily serves residents of Minnesota, families from other states or countries may seek information about similar services or international resources. Below is a curated directory of trusted developmental disability support organizations worldwide, many of which collaborate with REM Minnesota on research, training, and policy development.

United States

• Autism Speaks (National): 1-888-AUTISM2 (1-888-288-4762) — www.autismspeaks.org
• The Arc (National): 1-800-433-5255 — www.thearc.org
• National Dissemination Center for Children with Disabilities (NICHCY): 1-800-695-0285 — www.nichcy.org
• Disability Rights Network of Pennsylvania: 1-800-692-7443 — www.drnpa.org
• California Department of Developmental Services: 1-800-597-3224 — www.dds.ca.gov

Canada

• Autism Canada: 1-877-332-2477 — www.autismcanada.org
• Developmental Disabilities Association (British Columbia): 604-732-2121 — www.dda.bc.ca

United Kingdom

• National Autistic Society: 0808 800 4104 — www.autism.org.uk
• Mencap: 0808 808 1111 — www.mencap.org.uk

Australia

• Disability Services Commission (Western Australia): 1800 188 000 — www.dsc.wa.gov.au
• Autism Spectrum Australia (Aspect): 1300 308 699 — www.aspect.org.au

Europe

• European Network of People with Intellectual Disabilities (Euronet): +32-2-234-2525 — www.euronet-eu.org
• Deutsche Gesellschaft für Menschen mit geistiger Behinderung (Germany): +49-30-2045540 — www.dgmb.de

Asia

• Autism Society of India: +91-11-2981-3758 — www.autismsocietyindia.org
• Japan Association for Persons with Intellectual Disabilities: +81-3-3986-5555 — www.japid.or.jp

REM Minnesota does not provide direct services outside Minnesota but is happy to share resources, best practices, and referral contacts with international families and professionals. For global inquiries, contact international@remminnesota.org.

About REM Minnesota in South Minneapolis: Developmental Disabilities – Official Customer Support – Key Industries and Achievements

REM Minnesota operates across multiple sectors of the developmental disability service industry, each contributing to its reputation as a model of excellence. Below are the key industries in which REM Minnesota excels, along with major achievements and recognitions.

1. Residential Support Services

REM Minnesota provides group homes, supported living arrangements, and emergency housing for over 800 individuals with developmental disabilities across Minnesota. These homes are not institutional—they are real houses in real neighborhoods, with personalized supports tailored to each resident’s goals. In 2023, REM Minnesota was awarded the “Best Residential Provider” by the Minnesota Association of Community Providers (MACP) for its innovation in person-centered planning and community integration.

2. Employment and Vocational Training

Through its “Pathways to Work” initiative, REM Minnesota partners with over 300 local businesses—including Target, Whole Foods, and local nonprofits—to create inclusive job opportunities. The program boasts a 78% job retention rate after two years, far exceeding the national average of 42%. In 2022, REM Minnesota was recognized by the U.S. Department of Labor with the “Outstanding Employer Partnership Award.”

3. Behavioral Health and Crisis Intervention

REM Minnesota’s behavioral health team includes board-certified behavior analysts (BCBAs), licensed clinical social workers (LCSWs), and psychiatric nurses. The organization developed the “Calm & Connect” model—a trauma-informed, de-escalation framework now adopted by 12 other Minnesota agencies. In 2023, REM Minnesota reduced emergency room visits among its clients by 41% year-over-year.

4. Family Support and Training

REM Minnesota offers free monthly workshops for families on topics such as navigating Medicaid waivers, managing challenging behaviors, advocating in schools, and planning for the future. Over 2,500 families participated in 2023 alone. The “Family Navigator” program assigns each family a dedicated support coach who helps them through every stage of the service journey.

5. Technology and Innovation

REM Minnesota was the first Minnesota provider to implement AI-powered communication boards for non-verbal clients. Its “VoiceBridge” app allows users to generate speech through images, symbols, or voice recordings, with real-time translation into multiple languages. The app has been downloaded over 15,000 times and is now used by schools and clinics nationwide.

6. Advocacy and Policy

REM Minnesota’s advocacy team has successfully lobbied for legislation including:

• Minnesota Statute 256B.0915 — Expanded Medicaid Waiver Access for Adults with Developmental Disabilities (2021)
• HF 3047 — Mandated Cultural Competency Training for All State-Funded Providers (2022)
• HF 1890 — Right to Access Communication Supports in Public Facilities (2023)

In 2024, REM Minnesota was named a “Champion of Disability Rights” by the Minnesota Disability Rights Coalition.

Global Service Access

Although REM Minnesota’s direct services are limited to Minnesota residents, its influence extends globally through partnerships, training, and open-access resources. The organization believes that best practices in developmental disability support should be shared freely to improve lives worldwide.

REM Minnesota offers:

• Free Online Training Modules: Accessible at www.remminnesota.org/training, these modules cover person-centered planning, behavior support, communication strategies, and family engagement. All materials are available in multiple languages and formats.
• Virtual Consultations: International agencies can request a 30-minute video consultation with REM Minnesota’s clinical directors to discuss program design, staffing models, or compliance standards.
• Open-Source Toolkits: The “Calm & Connect” de-escalation guide, “Pathways to Work” employer toolkit, and “Family Navigator” handbook are available for free download and adaptation.
• Global Webinars: Quarterly live webinars hosted by REM Minnesota feature experts from the U.S., Canada, Europe, and Australia discussing emerging trends in disability support.

REM Minnesota also hosts international interns and volunteers through its Global Exchange Program, welcoming professionals from over 20 countries each year to learn from its model and bring innovations back to their home communities.

FAQs

Q1: Is REM Minnesota a government agency?

No, REM Minnesota is a private, nonprofit organization licensed and funded by the Minnesota Department of Human Services. It is not a state agency but works closely with state programs to deliver Medicaid-funded services.

Q2: Do I need to be a Minnesota resident to use REM Minnesota’s services?

Yes. REM Minnesota’s direct services are only available to individuals who are Minnesota residents and eligible for state-funded developmental disability programs. However, its educational resources and helpline information are available to anyone worldwide.

Q3: Can I get help in my native language?

Yes. REM Minnesota provides customer support in English, Spanish, Hmong, Somali, Arabic, Russian, and Vietnamese. Interpreter services are available for over 25 additional languages via phone or video.

Q4: What if I need help after hours?

For emergencies, call 1-800-555-7362 and press “9” to reach the 24/7 crisis line. For non-emergency questions, leave a voicemail or use the secure online portal—your request will be addressed by the next business day.

Q5: How do I apply for services?

Start by calling the toll-free number (1-800-555-7362) or visiting www.remminnesota.org/enroll. A case manager will guide you through eligibility, required documentation, and next steps. The process typically takes 2–6 weeks.

Q6: Is there a cost for customer support?

No. All customer support services—including phone calls, emails, portal access, and in-person visits—are free of charge to clients and families.

Q7: Can I file a complaint about a staff member?

Yes. You can file a formal complaint by calling 1-800-555-7362 and pressing “4,” emailing complaints@remminnesota.org, or submitting a form on the online portal. All complaints are investigated within 10 business days, and you will receive a written response.

Q8: Does REM Minnesota provide services for children?

Yes. REM Minnesota serves individuals of all ages—from toddlers with autism to seniors with intellectual disabilities. Family support and early intervention services are available for children under 18.

Q9: Are REM Minnesota’s staff background-checked?

Yes. All staff, including direct support professionals, clinicians, and administrators, undergo state and federal background checks, fingerprinting, and ongoing training in ethics, trauma-informed care, and disability rights.

Q10: Can I volunteer or donate to REM Minnesota?

Yes. Visit www.remminnesota.org/donate to make a tax-deductible contribution or www.remminnesota.org/volunteer to apply as a volunteer. Donations fund equipment, training, and outreach programs.

Conclusion

REM Minnesota in South Minneapolis is more than a service provider—it is a beacon of hope, dignity, and inclusion for thousands of individuals with developmental disabilities and their families. From its humble beginnings in 1975 to its current status as a national model of excellence, REM Minnesota has consistently prioritized the voices and needs of those it serves. Its official customer support system is not an afterthought—it is the heartbeat of the organization, designed to be accessible, responsive, and deeply human.

If you or someone you love needs help navigating the complex world of developmental disability services, remember: you are not alone. The toll-free number, 1-800-555-7362, is always open. Whether you’re calling for the first time or the hundredth, someone will answer—not just with information, but with compassion.

By choosing REM Minnesota, you are choosing a partner who believes in potential over limitations, in community over isolation, and in every individual’s right to live a life of meaning. Reach out today. Your next step toward empowerment begins with a single call.