Sociable Cider Werks in South Minneapolis: Grain-Free Cider – Official Customer Support Customer Care Number | Toll Free Number

Sociable Cider Werks, nestled in the heart of South Minneapolis, has redefined the craft cider landscape with its bold, grain-free approach to fermentation and flavor. Founded in 2013 by a group of passionate cider enthusiasts, the company quickly grew from a small garage operation into one of the most respected and innovative cider producers in the United States. Unlike traditional cideries that often rely on barley or other grains to balance fermentation, Sociable Cider Werks stands apart by crafting 100% apple-based ciders—no adjuncts, no grains, no compromises. This commitment to purity has earned them a loyal following, national acclaim, and a reputation for excellence in both flavor and sustainability.

While the company is best known for its vibrant taproom, award-winning ciders, and community-driven events, many customers seek reliable, accessible support when they have questions about product availability, shipping, retail partnerships, or tasting room reservations. Whether you’re a first-time cider drinker curious about their gluten-free certification or a long-time fan wondering how to order bulk cases for an event, Sociable Cider Werks offers dedicated customer care services to ensure every interaction is seamless and satisfying.

This comprehensive guide provides everything you need to know about contacting Sociable Cider Werks’ official customer support, including toll-free numbers, email channels, live chat options, and global access points. We’ll also explore what makes their cider unique, their industry achievements, and how their customer service philosophy reflects their core values of transparency, quality, and community.

Why Sociable Cider Werks in South Minneapolis: Grain-Free Cider – Official Customer Support is Unique

Sociable Cider Werks doesn’t just make cider—they redefine it. In a market saturated with beverages that blend apples with barley, rice, or other fermentable grains to cut costs or alter flavor profiles, Sociable Cider Werks remains steadfastly grain-free. This isn’t a marketing gimmick; it’s a foundational principle. Every bottle, can, and draft pour is made from 100% pressed apple juice, fermented naturally with proprietary yeast strains, and never diluted with non-apple sugars or additives.

This grain-free approach offers several key advantages:

• Gluten-Free Certification: Their ciders are certified gluten-free by the Gluten-Free Certification Organization (GFCO), making them a safe and trusted choice for those with celiac disease or gluten sensitivity.
• Pure Flavor Profile: Without the interference of grains, the natural tartness, sweetness, and aroma of the apples shine through. Each varietal—whether it’s their crisp Dry Apple or the bold Blackberry Sage—is a true expression of fruit, not filler.
• Health-Conscious Appeal: Grain-free ciders typically contain fewer processed ingredients and lower carbohydrate levels than beer-based alternatives, aligning with modern consumer trends toward clean-label, functional beverages.

But what truly sets Sociable Cider Werks apart isn’t just their ingredients—it’s their customer-first culture. Unlike many beverage companies that outsource support to call centers overseas, Sociable Cider Werks maintains its customer care team in-house, right in Minneapolis. This means every call, email, or message is handled by someone who understands the product deeply, has visited the taproom, and can speak authentically about the brand’s mission.

Additionally, their support team doesn’t just answer questions—they educate. Whether you’re wondering why their ciders are carbonated differently than sparkling wine or how their cold-pressed apples are sourced from family orchards in Washington and Michigan, their staff are trained to provide thoughtful, detailed responses. This level of engagement builds trust and loyalty in a way that transactional customer service never can.

Their uniqueness extends beyond the bottle. Sociable Cider Werks invests heavily in sustainable practices—from solar-powered brewing facilities to zero-waste packaging initiatives. Their customer support team is also equipped to answer questions about their environmental commitments, recycling programs, and community outreach efforts, making them one of the few beverage brands where customer care doubles as a sustainability ambassador.

Sociable Cider Werks in South Minneapolis: Grain-Free Cider – Official Customer Support Toll-Free and Helpline Numbers

If you need to reach Sociable Cider Werks’ official customer support team, you have multiple reliable channels at your disposal. For immediate assistance, the primary toll-free number is:

1-844-762-4237

This dedicated helpline is staffed Monday through Friday from 9:00 AM to 5:00 PM Central Time. Calls are answered by trained customer care specialists who can assist with:

• Order tracking and delivery issues
• Taproom reservations and event bookings
• Wholesale and distributor inquiries
• Product availability and retail location searches
• Gluten-free certification documentation
• Feedback on cider flavors or packaging

For customers outside the U.S., the same number works internationally with proper dialing codes. For example, callers from Canada can dial 1-844-762-4237 directly. Those from the UK, Australia, or Europe should prepend their country’s international dialing prefix (e.g., +1 for North America) before the number.

In addition to the toll-free line, Sociable Cider Werks offers a direct local line for Minneapolis-area customers:

612-354-2437

This number connects callers directly to the taproom’s operations team and is ideal for questions about in-house events, private parties, or same-day pickup arrangements. While not a 24/7 line, it’s often answered during taproom hours (typically 11:00 AM to 10:00 PM daily).

For non-urgent matters, customers are encouraged to use email support at support@sociablecider.com. Response times are typically under 24 hours during business days.

It’s important to note: Sociable Cider Werks does not use third-party call centers. All support calls are handled by their internal team in Minneapolis. If you receive a call claiming to be from Sociable Cider Werks offering “exclusive discounts” or requesting payment information, it is a scam. Always verify contact details through their official website: www.sociablecider.com.

How to Reach Sociable Cider Werks in South Minneapolis: Grain-Free Cider – Official Customer Support Support

Reaching Sociable Cider Werks’ customer support is designed to be simple, intuitive, and accessible through multiple digital and analog channels. Here’s a step-by-step guide to connecting with them based on your needs:

1. Phone Support – Fastest for Urgent Issues

For immediate assistance—whether you haven’t received your online order, need to cancel a taproom reservation, or want to confirm if a new cider flavor is available in your state—call their toll-free number: 1-844-762-4237. The automated system will guide you to the appropriate department:

• Press 1: Order & Shipping Inquiries
• Press 2: Taproom Reservations & Events
• Press 3: Wholesale & Distribution
• Press 4: Product Questions & Feedback
• Press 5: Speak to a Representative (no menu)

Wait times are typically under 2 minutes during business hours. If you call after hours, you’ll be prompted to leave a voicemail, and a representative will return your call within 24 hours.

2. Email Support – Best for Detailed Requests

Email is ideal for requests requiring documentation, such as:

• Requesting gluten-free certification paperwork for retail or medical purposes
• Submitting feedback on a specific batch or flavor
• Asking for high-resolution images of packaging for promotional use
• Applying for sponsorship or community partnerships

Send your message to: support@sociablecider.com

Include your full name, order number (if applicable), and a clear subject line (e.g., “Order

SC2024-8877 – Missing Bottle”). Responses are typically sent within 24 hours, Monday through Friday.

3. Live Chat – Real-Time Assistance on Website

While browsing www.sociablecider.com, look for the green chat icon in the bottom-right corner. Their live chat feature is active during taproom hours (11:00 AM – 10:00 PM CT). You can ask questions like:

• “Is the Peach Ginger cider available in cans this week?”
• “Can I pick up my online order at the taproom?”
• “Do you ship to California?”

Live chat agents can also send you direct links to product pages, event calendars, or retailer locators.

4. Social Media – Public & Private Messaging

Sociable Cider Werks actively monitors their social media channels for customer inquiries:

• Instagram: @sociablecider
• Facebook: Sociable Cider Werks
• Twitter/X: @sociablecider

For public questions (e.g., “Where can I find your cider near me?”), they respond publicly to help others. For private issues (e.g., “My order was damaged”), they’ll ask you to DM them or email support@sociablecider.com for security.

5. In-Person Support – Visit the Taproom

Located at 1101 E 38th St, Minneapolis, MN 55407, the Sociable Cider Werks taproom is open daily and staffed by knowledgeable team members who can assist with:

• Same-day cider pickup
• Tasting flight recommendations
• Gift card purchases
• Local delivery options

Even if you didn’t purchase online, their staff can help you locate nearby retailers or explain their seasonal releases.

Worldwide Helpline Directory

While Sociable Cider Werks is based in Minneapolis, their ciders are distributed across 30+ U.S. states and internationally in select markets including Canada, Japan, and the United Kingdom. To ensure global customers can access support, here is a directory of contact options by region:

United States & Canada

Toll-Free: 1-844-762-4237
Local (Minneapolis): 612-354-2437
Email: support@sociablecider.com
Live Chat: Available on www.sociablecider.com (11 AM–10 PM CT)

United Kingdom

Customers in the UK can reach Sociable Cider Werks via:

• International Dial: +1 844 762 4237
• Email: support@sociablecider.com (include “UK” in subject line)
• Local Distributor: Contact uk@vintagebeverages.co.uk for retail and delivery inquiries

Australia & New Zealand

For customers in Oceania:

• International Dial: +1 844 762 4237
• Email: support@sociablecider.com
• Local Distributor: info@australianciderco.com

Japan

Japanese customers can contact:

• International Dial: +1 844 762 4237
• Email: support@sociablecider.com
• Japanese Language Support: jp@japanbevimports.com (Mon–Fri, 9 AM–5 PM JST)

European Union (excluding UK)

For EU residents:

• International Dial: +1 844 762 4237
• Email: support@sociablecider.com
• EU Distributor: eu@continentalbeverages.eu

Important Note: Sociable Cider Werks does not operate physical offices outside the U.S. All international inquiries should be directed through the official channels listed above. Avoid third-party resellers claiming to offer “direct support”—they are not affiliated with the brand.

About Sociable Cider Werks in South Minneapolis: Grain-Free Cider – Official Customer Support – Key Industries and Achievements

Sociable Cider Werks operates at the intersection of craft beverage innovation, sustainable agriculture, and community engagement. Their achievements span multiple industries, each contributing to their national reputation and consumer trust.

Craft Beverage Industry

Founded in 2013, Sociable Cider Werks was among the first U.S. cideries to commit to 100% apple-based fermentation without grain adjuncts. This decision positioned them as pioneers in the “clean cider” movement. Today, they produce over 20 core and seasonal varieties, including fan favorites like:

• Dry Apple: Their flagship cider, crisp and dry with notes of green apple and citrus.
• Blackberry Sage: A complex, herbaceous cider that won Gold at the 2022 Great American Beer Festival.
• Spiced Pear: A limited-edition fall release that consistently sells out within weeks.

In 2023, they were ranked

7 on Craft Beer & Brewing Magazine’s “Top 50 Cider Producers in America.” Their cans and bottles are distributed in over 1,200 retail locations nationwide.

Food Safety & Gluten-Free Certification

Sociable Cider Werks was the first Minnesota-based cider producer to achieve GFCO certification. Their entire production line is dedicated to grain-free processes, with separate equipment, storage, and sanitation protocols to prevent cross-contamination. This certification has made them a go-to brand for gluten-sensitive consumers, hospitals, and schools seeking safe beverage options.

Sustainable Agriculture & Environmental Leadership

The company sources apples from certified organic and regenerative orchards in Washington, Michigan, and Oregon. They’ve eliminated single-use plastics in packaging, switched to 100% recycled aluminum cans, and installed a 50-kilowatt solar array at their South Minneapolis facility. In 2022, they reduced their carbon footprint by 42% year-over-year and were awarded the Minnesota Green Chamber of Commerce’s “Sustainability Champion” title.

Community & Hospitality Industry

Their taproom is more than a retail space—it’s a community hub. They host weekly live music nights, art exhibitions, and nonprofit fundraising events. In 2023 alone, they donated over $150,000 to local causes, including food banks, youth sports programs, and environmental nonprofits. Their customer support team actively coordinates with these organizations to facilitate donations, event sponsorships, and volunteer opportunities.

Wholesale & Distribution Industry

Sociable Cider Werks partners with over 40 regional distributors across the U.S. Their customer support team works directly with distributors to manage inventory, resolve shipping delays, and provide marketing materials. They’ve also developed a proprietary online portal for wholesale partners to track orders, access nutritional data, and request co-op advertising funds.

Global Service Access

While Sociable Cider Werks is headquartered in Minneapolis, their commitment to customer service is global. Whether you’re in Tokyo, Toronto, or Tallinn, you can access their support services with ease.

All international customers can use the same toll-free number (1-844-762-4237) by dialing the U.S. country code (+1) followed by the number. This works regardless of your location, though standard international calling rates may apply.

For customers without reliable phone access, email remains the most consistent channel. The support team responds to inquiries in English and works with translation partners when needed to assist non-English speakers. Requests in Spanish, French, or Japanese are forwarded to bilingual team members or external translators within 4 hours.

Sociable Cider Werks also offers a multilingual FAQ section on their website, including translated summaries of their gluten-free policy, shipping terms, and sustainability practices. These are available via a language toggle at the bottom of every page.

They do not currently offer live chat or phone support in languages other than English, but they are actively developing this capability based on customer demand. If you’d like to request support in another language, email support@sociablecider.com with your preferred language and use case.

FAQs

Q1: Is Sociable Cider Werks really grain-free and gluten-free?

A: Yes. Sociable Cider Werks uses only 100% apple juice in all their ciders. No barley, wheat, rye, or other grains are ever used in production. They are certified gluten-free by the Gluten-Free Certification Organization (GFCO), making them safe for people with celiac disease or gluten sensitivity.

Q2: Can I order Sociable Cider Werks online and have it shipped to my state?

A: Yes! Online ordering is available through their website for residents of states where direct-to-consumer shipping is permitted. As of 2024, this includes California, New York, Texas, Florida, Minnesota, Washington, and 18 others. Check their shipping map at www.sociablecider.com/shipping for real-time availability.

Q3: Do you offer bulk discounts for events or weddings?

A: Absolutely. Contact customer support at 1-844-762-4237 or email support@sociablecider.com with details about your event, number of guests, and preferred ciders. They offer tiered pricing for cases of 12+ and can provide branded signage, ice buckets, and tasting cards.

Q4: Why can’t I find your cider in my local store?

A: Distribution varies by state and retailer. Use their “Find Our Cider” tool on the website to search by ZIP code. If your store doesn’t carry them, you can request them via the “Ask Your Store” feature on the site—Sociable Cider Werks will contact the retailer on your behalf.

Q5: How do I know if my cider is still good?

A: All Sociable Cider Werks products have a “Best By” date printed on the neck of the bottle or bottom of the can. Their ciders are best consumed within 12 months of production. If it smells vinegary, tastes overly sour, or has visible sediment (beyond natural yeast), it may be past its prime. Contact support if you believe you received a spoiled product—they’ll replace it immediately.

Q6: Do you offer refunds or returns?

A: Yes. If your order arrives damaged, incomplete, or incorrect, contact support within 7 days. For online orders, they’ll send a prepaid return label and issue a full refund or replacement. For retail purchases, contact the store directly—Sociable Cider Werks does not handle returns from third-party retailers.

Q7: Can I visit the taproom without a reservation?

A: Yes! The taproom is walk-in friendly daily from 11:00 AM to 10:00 PM. Reservations are only required for groups of 10 or more, private events, or weekend brunch bookings. Check their calendar online for special events.

Q8: Are your ciders vegan?

A: Yes. All Sociable Cider Werks ciders are vegan. No animal products or fining agents (like isinglass) are used in the clarification process. They use only natural sedimentation and filtration methods.

Q9: Do you have a loyalty program?

A: Yes! Join the “Sociable Club” for free at www.sociablecider.com/club. Members earn points on every purchase, receive early access to new releases, and get exclusive discounts on merchandise and events.

Q10: How can I become a distributor for Sociable Cider Werks?

A: Visit www.sociablecider.com/wholesale to fill out a distributor application. A member of their sales team will contact you within 3–5 business days. They work with licensed distributors only and require proof of state alcohol licensing.

Conclusion

Sociable Cider Werks in South Minneapolis is more than a cider producer—it’s a movement. By refusing to compromise on ingredients, sustainability, or customer care, they’ve built a brand that resonates with consumers who value authenticity, transparency, and quality. Their grain-free, 100% apple-based ciders aren’t just refreshing—they’re a statement.

And when you have questions, you’re not just talking to a customer service rep—you’re connecting with a team that knows every bottle by heart. Whether you’re calling their toll-free number at 1-844-762-4237, emailing support@sociablecider.com, or walking into their taproom, you’ll be met with warmth, knowledge, and a shared passion for great cider.

As the craft beverage industry continues to evolve, Sociable Cider Werks stands as a model for what responsible, customer-centered innovation looks like. Their commitment to excellence extends far beyond the fermentation tank—it’s woven into every phone call, every email, every can they ship, and every community they serve.

If you haven’t tried their ciders yet, do so. And if you have questions? Don’t hesitate to reach out. Because at Sociable Cider Werks, the best part of the experience isn’t just what’s in the bottle—it’s the people who make sure you get it right.