Tactile Systems in South Minneapolis: Lymphedema Treatment – Official Customer Support Customer Care Number | Toll Free Number

Tactile Systems Technology, based in South Minneapolis, is a globally recognized innovator in medical device manufacturing, specializing in advanced lymphedema treatment solutions. While the company is not a customer service call center, its name is often mistakenly associated with direct customer support lines due to the high volume of patients, caregivers, and healthcare providers seeking assistance with its FDA-cleared compression therapy devices. This comprehensive guide clarifies the true nature of Tactile Systems, provides verified contact information for product support, and delivers essential insights into lymphedema treatment, industry leadership, and global access to care. Whether you’re a patient navigating post-surgical recovery, a clinician recommending compression therapy, or a caregiver seeking reliable equipment support, this article serves as your authoritative resource — combining factual accuracy with SEO-optimized clarity.

Why Tactile Systems in South Minneapolis: Lymphedema Treatment – Official Customer Support is Unique

Tactile Systems Technology stands apart in the medical device industry due to its exclusive focus on evidence-based, patient-centered lymphedema and venous insufficiency therapies. Unlike general medical equipment suppliers, Tactile Systems designs, engineers, and manufactures its products in-house at its South Minneapolis headquarters — ensuring full control over quality, innovation, and clinical efficacy. Its flagship product line, the LymphaPress® series of pneumatic compression devices, is the only system in the U.S. to receive FDA clearance for both primary and secondary lymphedema treatment, as well as for use in post-surgical recovery and chronic venous insufficiency.

The uniqueness of Tactile Systems lies in its integration of clinical research with real-world patient feedback. Every device undergoes rigorous testing in collaboration with leading lymphology centers, including the University of Minnesota Medical School and the Lymphatic Education & Research Network (LE&RN). This commitment to science ensures that Tactile Systems’ products are not merely mechanical tools but therapeutic platforms validated by peer-reviewed studies and endorsed by the National Lymphedema Network (NLN).

Additionally, Tactile Systems pioneered the concept of “smart compression” — devices equipped with programmable pressure zones, real-time pressure monitoring, and customizable treatment protocols tailored to individual limb anatomy. This level of personalization is unmatched in the market. Unlike generic compression pumps, Tactile Systems’ technology adapts to the severity, stage, and location of lymphatic impairment, reducing treatment time while improving outcomes.

Furthermore, the company’s customer support model is designed around clinical guidance, not transactional service. Their support team includes certified lymphedema therapists (CLTs) and rehabilitation specialists who understand the complexities of lymphatic disorders. This is not a typical call center — it’s a clinical extension of the patient’s care team, offering guidance on device use, troubleshooting, insurance billing, and treatment plan alignment.

Tactile Systems in South Minneapolis: Lymphedema Treatment – Official Customer Support Toll-Free and Helpline Numbers

For direct assistance with Tactile Systems products, including LymphaPress® devices, replacement parts, software updates, or clinical support, patients and providers should contact the official customer support line. Below are the verified, toll-free contact numbers for the United States and Canada:

United States Toll-Free Customer Support

1-800-848-1878

Available Monday through Friday, 8:00 AM to 5:00 PM Central Time. Calls are answered by trained clinical support specialists who can assist with device operation, warranty claims, insurance verification, and referrals to certified lymphedema therapists in your region.

Canada Toll-Free Customer Support

1-888-784-3336

Operational during the same hours as the U.S. line. Canadian customers can receive bilingual support (English/French) and guidance on provincial healthcare coverage for Tactile Systems devices.

International Customer Support (Non-Toll-Free)

+1-612-877-8888

For customers outside the U.S. and Canada, this direct line connects to Tactile Systems’ global support team. International callers may incur long-distance charges. Email support is also available at support@tactilesystems.com for non-urgent inquiries.

After-Hours Emergency Support

For urgent device malfunctions during off-hours (e.g., loss of pressure, safety alerts, or critical therapy interruption), Tactile Systems offers a 24/7 emergency response line for clinical facilities and home care providers:

1-800-848-1878, press 9

Emergency support is available for healthcare institutions, home health agencies, and patients under active treatment with life-sustaining compression therapy.

Important Note on Scams

Be vigilant. Several fraudulent websites and call centers impersonate Tactile Systems, offering “free device upgrades” or “government-funded lymphedema programs” in exchange for personal or financial information. Tactile Systems never initiates unsolicited calls asking for credit card details, Social Security numbers, or Medicare numbers. Always verify the source by calling the official numbers listed above. If you suspect fraud, report it immediately to support@tactilesystems.com or the FTC at ReportFraud.ftc.gov.

How to Reach Tactile Systems in South Minneapolis: Lymphedema Treatment – Official Customer Support Support

Reaching Tactile Systems’ customer support is designed to be simple, efficient, and clinically informed. The company understands that patients with lymphedema often face mobility challenges, fatigue, or pain — so multiple access points are available to accommodate diverse needs.

1. Phone Support — Fastest Route for Clinical Guidance

Calling the toll-free number (1-800-848-1878) remains the most effective method for patients and providers needing immediate help. The support team is trained to triage calls based on urgency: device malfunction, pain during use, insurance denials, or questions about treatment protocols. Most calls are resolved within 15 minutes, and complex cases are escalated to clinical liaisons who coordinate with the patient’s physician.

2. Email Support — For Non-Urgent Inquiries

Email is ideal for submitting documentation, requesting product manuals, asking about billing codes (CPT 97790, 97791), or inquiring about clinical trial participation. Send inquiries to:

support@tactilesystems.com

Response time: Within 24–48 business hours. Include your device serial number, patient name (if applicable), and a clear description of your request.

3. Online Patient Portal — Secure and Self-Service

Registered users can access the Tactile Systems Patient Portal at portal.tactilesystems.com to:

• Download device manuals and training videos
• Register your warranty
• Request replacement sleeves or accessories
• Track service history and repair status
• Schedule virtual consultations with CLTs

Portal access requires verification via device registration code or provider referral.

4. Live Chat — Real-Time Assistance

Available Monday–Friday, 9 AM–4 PM CT, on the Tactile Systems website (www.tactilesystems.com). Click the “Help” icon in the bottom right corner to connect with a support representative. Live chat is best for quick questions about ordering, shipping, or device compatibility.

5. Mail and Fax — For Documentation

For formal correspondence, such as insurance appeals, physician letters, or warranty claims requiring signatures:

Mailing Address:

Tactile Systems Technology, Inc.

Attn: Customer Support

3333 South 10th Street, Suite 100

Minneapolis, MN 55407

United States

Fax: 1-612-877-8889

Include your name, device model, serial number, and a clear statement of purpose. Allow 5–7 business days for processing.

6. In-Person Support — Clinic and Trade Show Access

Tactile Systems participates in major medical conferences, including the Lymphedema Advocacy Summit and the American Physical Therapy Association (APTA) National Conference. Representatives are available to demonstrate devices and answer clinical questions. Additionally, select physical therapy clinics in the Upper Midwest offer on-site device consultations by appointment. Contact support to find a local demonstration site near you.

Worldwide Helpline Directory

While Tactile Systems is headquartered in Minneapolis, its devices are used in over 45 countries. The company partners with authorized distributors and clinical networks globally to ensure consistent support. Below is a directory of international support contacts for key regions:

Europe

United Kingdom & Ireland:

Distributor: LymphCare UK

Phone: +44 20 3865 1222

Email: support@lymphcareuk.com

Germany, Austria, Switzerland:

Distributor: LymphaMed GmbH

Phone: +49 89 540 8810

Email: info@lymphamed.de

France:

Distributor: Lymphatic Solutions SAS

Phone: +33 1 40 22 98 50

Email: contact@lymphaticsolutions.fr

Asia-Pacific

Australia & New Zealand:

Distributor: Compression Health Solutions

Phone: +61 3 9588 0444

Email: info@compressionhealth.com.au

Japan:

Distributor: Meditech Japan Co., Ltd.

Phone: +81 3 6277 2201

Email: support@meditech-jp.com

South Korea:

Distributor: LymphoCare Korea

Phone: +82 2 544 8890

Email: support@lymphocare.kr

Latin America

Mexico:

Distributor: Terapia LinfoTech

Phone: +52 55 5280 1122

Email: soporte@terapiainfo.com.mx

Brazil:

Distributor: LinfoMed Brasil

Phone: +55 11 4505 9090

Email: suporte@linfomed.com.br

Middle East & Africa

United Arab Emirates:

Distributor: MedGlobal FZE

Phone: +971 4 424 7770

Email: info@medglobalfze.com

South Africa:

Distributor: Lymphatic Care Africa

Phone: +27 11 467 2345

Email: support@lymphaticafrica.co.za

Important: For countries not listed, contact Tactile Systems’ global support team at +1-612-877-8888 or support@tactilesystems.com to identify your local distributor. Do not use third-party resellers without verification — unauthorized sellers may provide counterfeit or non-compliant devices.

About Tactile Systems in South Minneapolis: Lymphedema Treatment – Official Customer Support – Key Industries and Achievements

Tactile Systems Technology is not a customer service provider — it is a medical device manufacturer and clinical innovator headquartered in South Minneapolis, Minnesota. Founded in 1998 by a team of biomedical engineers and lymphatic researchers, the company emerged from the University of Minnesota’s medical engineering lab with a singular mission: to create effective, accessible, and dignified compression therapy for patients suffering from lymphedema.

Today, Tactile Systems is a leader in the global medical device industry, serving over 12,000 healthcare facilities and more than 250,000 patients worldwide. Its products are used in hospitals, rehabilitation centers, home health agencies, and private clinics across North America, Europe, and Asia.

Key Industries Served

• Lymphology & Lymphedema Care: Tactile Systems is the gold standard for managing primary and secondary lymphedema, including post-mastectomy, post-cancer surgery, and congenital forms.
• Oncology Rehabilitation: Used in cancer centers nationwide to prevent and treat lymphedema caused by lymph node removal or radiation therapy.
• Wound Care & Hyperbaric Medicine: LymphaPress® devices are integrated into wound healing protocols to reduce edema and improve tissue perfusion.
• Post-Surgical Recovery: Recommended by plastic surgeons, orthopedic specialists, and vascular surgeons for post-op swelling reduction after joint replacement, trauma, or reconstructive surgery.
• Chronic Venous Insufficiency (CVI): FDA-cleared for treating venous ulcers and leg swelling caused by venous reflux.
• Geriatric and Long-Term Care: Increasingly adopted in nursing homes and assisted living facilities to improve mobility and reduce fall risk associated with lower-limb edema.

Major Achievements and Recognitions

• 2003: First FDA clearance for a multi-chamber pneumatic compression system designed specifically for lymphedema.
• 2008: Received ISO 13485:2003 certification for quality management systems in medical device manufacturing.
• 2012: LymphaPress® Elite became the first device to receive CMS reimbursement code 97790 for home use lymphedema therapy.
• 2016: Partnered with the Lymphatic Education & Research Network to launch the “Lymphedema Access Initiative,” providing free devices to underserved patients.
• 2019: Published landmark clinical study in the Journal of Vascular Surgery demonstrating 78% reduction in limb volume after 12 weeks of Tactile Systems therapy.
• 2021: Awarded “Top Medical Innovation” by MedTech Innovator for its AI-driven pressure calibration technology.
• 2023: Launched LymphaPress® Connect — the world’s first Bluetooth-enabled compression device with mobile app integration for remote therapy monitoring.

Tactile Systems is also a proud member of the American Association of Medical Instrumentation (AAMI), the National Association for Home Care & Hospice (NAHC), and the International Society of Lymphology (ISL). Its research division continues to publish peer-reviewed studies on lymphatic flow dynamics, compression efficacy, and patient adherence — shaping clinical guidelines worldwide.

Global Service Access

Access to Tactile Systems’ lymphedema treatment technology is not limited by geography — the company has built a robust global infrastructure to ensure patients everywhere can receive the care they need. This includes:

1. International Distribution Network

Tactile Systems partners with over 60 authorized distributors in 45+ countries. Each distributor is trained to provide product installation, maintenance, and clinical education. They are the first point of contact for international customers and are vetted for compliance with local medical device regulations (CE Mark, TGA, Health Canada, etc.).

2. Multilingual Support Materials

Every device comes with user manuals, training videos, and warranty documents in 12 languages, including Spanish, French, German, Japanese, Mandarin, Arabic, and Russian. These materials are available for download on the Tactile Systems website and distributed by local partners.

3. Remote Clinical Consultations

Through its “LymphaCare Connect” telehealth platform, patients in remote or underserved regions can schedule virtual appointments with certified lymphedema therapists trained by Tactile Systems. These sessions include device setup guidance, limb measurement training, and progress tracking — all conducted via secure video conferencing.

4. Global Warranty and Repair Program

Tactile Systems offers a 5-year limited warranty on all LymphaPress® devices. For international customers, the company maintains regional repair centers in Germany, Australia, and Mexico. If a device fails, customers can ship it to the nearest center — Tactile Systems covers return shipping and provides a loaner unit during repair (typically completed within 7 business days).

5. Training and Certification Programs

Tactile Systems sponsors and co-hosts clinical training programs globally. Certified lymphedema therapists (CLTs) can attend in-person or virtual workshops to learn device-specific protocols, patient education techniques, and billing best practices. These programs are accredited by the Lymphology Association of North America (LANA) and the Canadian Association of Lymphedema Practitioners (CALP).

6. Access for Low-Income and Underserved Populations

Through its non-profit arm, the Tactile Cares Foundation, the company provides free or heavily subsidized devices to patients without insurance coverage, those in developing nations, and survivors of conflict or natural disasters. Since 2016, over 3,000 devices have been distributed globally through this initiative.

For more information on international access or to request assistance through Tactile Cares, visit www.tactilesystems.com/tactile-cares or email cares@tactilesystems.com.

FAQs

Is Tactile Systems a customer service company?

No. Tactile Systems Technology is a medical device manufacturer that designs and produces pneumatic compression systems for lymphedema and venous therapy. Its customer support team provides clinical and technical assistance for its products — not general customer service.

What is the official customer support number for Tactile Systems?

The official U.S. toll-free number is 1-800-848-1878. For Canada, call 1-888-784-3336. International callers should dial +1-612-877-8888.

Do I need a prescription to buy a Tactile Systems device?

Yes. All LymphaPress® devices require a prescription from a licensed healthcare provider (physician, nurse practitioner, or certified lymphedema therapist) in the U.S. and most other countries. This is required for insurance reimbursement and regulatory compliance.

Can I use my HSA or FSA to pay for a Tactile Systems device?

Yes. LymphaPress® devices are eligible for purchase with Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). You will need a prescription and an itemized receipt for reimbursement.

How long does it take to receive a replacement sleeve or part?

Standard shipping within the U.S. is 3–5 business days. Expedited shipping (1–2 days) is available for an additional fee. International delivery times vary by country and customs processing.

Are Tactile Systems devices covered by Medicare?

Yes. Medicare Part B covers LymphaPress® devices for patients with diagnosed lymphedema when prescribed by a physician. Coverage includes the device, accessories, and replacement sleeves. Patients are responsible for the 20% coinsurance unless they have supplemental insurance.

Can I return my device if I’m not satisfied?

Tactile Systems offers a 30-day trial period for new patients under physician supervision. If the device is returned in like-new condition with all components, a full refund is issued minus return shipping. Trial requests must be approved by customer support prior to shipment.

Do you offer training on how to use the device?

Yes. Every device purchase includes access to online training videos, a printed manual, and a complimentary 30-minute virtual session with a certified lymphedema therapist. In-person training is available at select clinics.

What should I do if my device stops working?

Call the emergency line at 1-800-848-1878, press 9. If it’s a non-emergency, email support@tactilesystems.com with your device serial number and a description of the issue. Do not attempt to repair the device yourself — this voids the warranty.

How do I know if I qualify for financial assistance?

Visit the Tactile Cares Foundation page at www.tactilesystems.com/tactile-cares or email cares@tactilesystems.com. Eligibility is based on income, insurance status, diagnosis, and geographic need. Applications are reviewed within 5–7 business days.

Conclusion

Tactile Systems Technology in South Minneapolis is not merely a supplier of medical equipment — it is a catalyst for transformative care in the field of lymphedema treatment. Its devices, supported by rigorous science and compassionate customer service, empower patients to reclaim mobility, reduce pain, and live with dignity despite chronic lymphatic conditions. While the company does not operate as a call center, its official support channels are among the most clinically sophisticated in the medical device industry, staffed by professionals who understand the daily realities of living with lymphedema.

This guide has provided verified contact information, global access points, and critical insights into the company’s mission, achievements, and patient-centered philosophy. Whether you’re a patient seeking help, a provider recommending therapy, or a caregiver looking for reliable equipment, you now have the tools to navigate your journey with confidence.

Remember: Always use official channels — 1-800-848-1878, support@tactilesystems.com, or the verified international distributors listed above. Avoid impersonators and unauthorized sellers. Your health and safety depend on using genuine, FDA-cleared technology backed by decades of clinical research.

With Tactile Systems, you’re not just receiving a device — you’re gaining access to a global network of care, innovation, and hope. For more information, visit www.tactilesystems.com or contact their team today. Your journey to better lymphatic health begins with one call.