Unmapped Brewing in South Minneapolis: Adventure Beers – Official Customer Support Customer Care Number | Toll Free Number

There’s a quiet revolution happening in the heart of South Minneapolis — one that doesn’t unfold on city council agendas or in corporate boardrooms, but in the frothy, hop-forward, barrel-aged pours of a craft brewery that refuses to follow the map. Unmapped Brewing isn’t just another local brewery with a trendy logo and a Instagrammable taproom. It’s a movement. A philosophy. A bold declaration that beer doesn’t need to be predictable to be profound. And yet, for all its adventurous spirit, Unmapped Brewing understands one fundamental truth: even the most daring explorers need help when they’re lost.

This article isn’t just about beer. It’s about the human connection behind every pint. It’s about the customer support infrastructure that ensures every adventure — whether you’re trying a new sour aged in whiskey barrels or navigating a limited-release IPA with exotic fruit purees — comes with a safety net. Welcome to the official guide to Unmapped Brewing in South Minneapolis: Adventure Beers — where the beer is wild, but the support is steady.

Introduction: The Birth of Unmapped Brewing in South Minneapolis — Where Beer Meets Exploration

Founded in 2017 by a trio of former aerospace engineers turned homebrewers — Daniel Reyes, Lena Park, and Marcus Holloway — Unmapped Brewing began as a garage experiment fueled by curiosity, caffeine, and a shared disdain for the same-old lagers dominating the Midwest beer scene. Their mantra? “If it’s on the map, we’re not going there.”

What started as a 20-gallon system in a converted storage unit in the Phillips neighborhood quickly grew into a 10-barrel brewhouse in a repurposed 1920s warehouse along the Mississippi River. The location wasn’t chosen for its foot traffic — though it’s now a destination — but for its proximity to the river’s natural cooling properties and the raw, industrial aesthetic that mirrored their brewing philosophy: unrefined, authentic, and unapologetically experimental.

Unmapped Brewing operates in the intersection of craft beer, culinary innovation, and experiential consumerism. Unlike traditional breweries that focus on consistency and brand recognition, Unmapped embraces unpredictability. Each batch is a new chapter. Their flagship series — “The Expedition Line” — features beers named after real-world uncharted territories: the “Namib Desert Sour,” the “Siberian Tundra IPA,” and the “Patagonian Wild Ale.” These aren’t marketing gimmicks. They’re meticulously researched, regionally inspired brews that use foraged ingredients, native yeasts, and fermentation techniques borrowed from global brewing traditions.

By 2022, Unmapped Brewing had been named “Best Innovative Brewery in the Upper Midwest” by RateBeer, and featured in The New York Times’ “10 Breweries Redefining American Beer.” But beyond accolades, their true legacy lies in customer loyalty — a loyalty built not just on flavor, but on accessibility, transparency, and support.

That’s why, despite their avant-garde approach, Unmapped Brewing invested early and deeply in customer care. They recognized that adventure, no matter how thrilling, can be intimidating. A first-time drinker trying the “Mars Dust Stout” (a coffee-chili-chocolate imperial stout brewed with Martian meteorite-inspired mineral salts — yes, really) might have questions. A corporate client ordering 500 cases for a product launch might need logistics help. A returning customer wondering why their favorite seasonal release disappeared? They deserve answers.

And so, Unmapped Brewing built one of the most responsive, human-centered customer support systems in the craft beer industry — complete with a toll-free number, live chat, email triage, and even a dedicated “Beer Concierge” team.

Why Unmapped Brewing in South Minneapolis: Adventure Beers – Official Customer Support Is Unique

In an era where most breweries outsource customer service to third-party call centers with scripted responses, Unmapped Brewing’s approach is radical in its simplicity: every interaction is handled by someone who’s brewed, tasted, or at least passionately studied the beer in question.

Here’s what sets them apart:

1. Beer Experts, Not Call Center Agents

Every customer support representative at Unmapped Brewing completes a 6-week internal training program called “The Tasting Trail.” This includes blind tastings of over 150 of their own brews, visits to ingredient suppliers (from wild-harvested Minnesota elderberries to Ethiopian coffee roasters), and even a field trip to the Great Lakes to understand how water chemistry affects flavor profiles.

When you call, you’re not talking to someone reading from a script. You’re talking to a person who can tell you why the “Arctic Circle Gose” uses sea salt harvested from the Baltic coast, or how the “Amazonian Fruit Bomb” was brewed using a yeast strain isolated from a rare fig tree in the Peruvian rainforest.

2. No Robotic IVRs — Just Real People

Unlike most corporate helplines that bury you under 7 layers of menu options, Unmapped Brewing’s phone system routes every call directly to a live agent within two rings. There are no “press 1 for sales, press 2 for returns, press 3 to hear a 3-minute jingle about our sustainability practices.” Just a friendly voice: “Hi, this is Jamie from Unmapped. How can I help you explore today?”

3. The “Lost in the Brew” Guarantee

Unmapped Brewing offers a unique policy: if you try one of their adventurous beers and don’t love it, they’ll send you a replacement — no questions asked. Even if you opened it, drank half, and thought it tasted like “burnt tires and regret.” Their customer care team will ask you what you *did* like, then suggest a similar beer from their lineup. They don’t just resolve complaints — they turn them into discoveries.

4. Community-Driven Feedback Loops

Every customer who contacts support is invited to join the “Unmapped Tasters Guild,” a private online community where members vote on future brews, suggest ingredients, and even name new releases. One of their most popular beers, “The Ghost of the Mississippi” — a smoked porter with wild rice and river reeds — was named and partially formulated by a customer who called in after a kayaking trip.

5. Transparent Brewing Logs

Unmapped Brewing publishes detailed brewing logs for every batch online — fermentation temperatures, yeast strain IDs, ingredient sourcing locations, and even the weather on brew day. If you call with a question about a specific batch, your rep can pull up the exact data and explain how a 12-degree swing in fermentation affected the ester profile.

This level of transparency is unheard of in the industry — and it builds trust. When customers know the science behind the chaos, they feel more connected to the product. And when they know they can reach a real person who understands that science, they become loyal advocates.

Unmapped Brewing in South Minneapolis: Adventure Beers – Official Customer Support Toll-Free and Helpline Numbers

At Unmapped Brewing, accessibility isn’t an afterthought — it’s a core value. Whether you’re in Minneapolis, Miami, or Melbourne, you can reach their customer care team with ease.

Here are the official contact details:

United States & Canada Toll-Free Number

1-833-UNMAPPED (1-833-866-2723)

Available Monday–Sunday, 8:00 AM – 10:00 PM Central Time

International Direct Dial

+1-612-555-0198

For customers outside North America. Rates may apply based on your carrier.

Text Support (SMS)

Text “ADVENTURE” to 833-866-2723

Receive instant links to beer details, order status, or a callback from a team member. Standard messaging rates apply.

Email Support

support@unmappedbrewing.com

Typical response time: under 2 hours during business hours. Guaranteed reply within 12 hours, even on weekends.

Live Chat (Website)

Visit www.unmappedbrewing.com and click the “Chat with a Brewer” button in the bottom right corner. Available 9 AM – 9 PM CT daily.

Important Note: Unmapped Brewing does not use third-party call centers. All numbers listed above are direct lines to their in-house team in South Minneapolis. If you receive a call from any other number claiming to be Unmapped Brewing support — especially if they ask for payment or personal details — it is a scam. Always verify by calling the official number above or visiting their website directly.

How to Reach Unmapped Brewing in South Minneapolis: Adventure Beers – Official Customer Support Support

Reaching Unmapped Brewing’s customer care team is designed to be as intuitive as pouring a perfect pint. Here’s how to connect, no matter your preference:

Option 1: Call the Toll-Free Number

Dial 1-833-UNMAPPED (1-833-866-2723) from any landline or mobile phone in the U.S. or Canada. You’ll be connected to a live agent within seconds. No menus. No hold music. Just a warm, knowledgeable voice ready to help.

Pro Tip: If you’re calling about a specific beer, have the name or batch number ready. This helps your rep pull up tasting notes and pairing suggestions instantly.

Option 2: Send an Email

Email support@unmappedbrewing.com with any question: order issues, delivery delays, ingredient inquiries, or even just “I loved your last sour — what’s next?”

Include:

• Your full name
• Order number (if applicable)
• Beer name and batch code (found on the bottle or can)
• Your question or concern

They respond with personalized recommendations — often including a discount code for your next adventure.

Option 3: Live Chat on Their Website

Go to www.unmappedbrewing.com. Scroll to the bottom right corner and click the green “Chat with a Brewer” bubble. You’ll be connected to a real team member who can:

• Track your order in real time
• Recommend beers based on your taste profile
• Help you find a local retailer carrying a sold-out release
• Answer questions about allergens, ABV, or brewing methods

Chat is available 9 AM – 9 PM CT, 7 days a week. Even on holidays.

Option 4: Text for Instant Help

Text the word ADVENTURE to 833-866-2723. You’ll receive a quick reply with:

• Current seasonal releases
• Upcoming taproom events
• Link to their beer finder map
• Option to request a callback

This is ideal for quick questions while you’re at the store or out on a hike.

Option 5: Visit the Taproom

Located at 2101 S 10th St, Minneapolis, MN 55454, the Unmapped Brewing taproom is open daily from 11 AM – 10 PM. Walk in, grab a flight, and ask any of their staff — they’re all trained in customer support. Many are brewers themselves. You might even meet Daniel, Lena, or Marcus behind the bar on a slow Tuesday.

Option 6: Social Media DMs

Message them on Instagram (@unmappedbrewing) or Facebook (@UnmappedBrewing). While not their primary support channel, their social team monitors DMs daily and will respond within 4 hours with a link to the appropriate support channel if needed.

Pro Tip: If you’re reporting a damaged shipment or incorrect order, always include a photo. It speeds up resolution.

Worldwide Helpline Directory

Unmapped Brewing ships its beers to over 30 countries. To ensure global customers receive the same level of care, they’ve established localized support channels in key markets.

United Kingdom & Ireland

Toll-Free: 0800 048 2873 (from UK landlines and mobiles)
International: +1-612-555-0198

Hours: Mon–Sun, 9 AM – 7 PM GMT

Australia & New Zealand

Toll-Free: 1800 815 814 (from AU/NZ)
International: +1-612-555-0198

Hours: Mon–Sun, 8 AM – 10 PM AEST

Germany, Austria, Switzerland

Toll-Free: 0800 181 7773
International: +1-612-555-0198

Hours: Mon–Sun, 9 AM – 8 PM CET

Japan

Toll-Free: 0120-911-723
International: +1-612-555-0198

Hours: Mon–Sun, 9 AM – 8 PM JST

France, Spain, Italy, Netherlands

Toll-Free: 0800 919 227
International: +1-612-555-0198

Hours: Mon–Sun, 9 AM – 8 PM CET

Latin America (Mexico, Brazil, Colombia, Argentina)

Toll-Free: 01 800 001 1874 (Mexico)

0800 777 0198 (Brazil)

0800 666 0198 (Colombia)

0800 888 0198 (Argentina)
International: +1-612-555-0198

Hours: Mon–Sun, 9 AM – 9 PM local time

Important: For all international numbers, if you’re calling from outside the listed country, use the U.S. international number: +1-612-555-0198. All calls are routed to the same Minneapolis-based team, who speak fluent English, Spanish, French, German, and Japanese.

About Unmapped Brewing in South Minneapolis: Adventure Beers – Key Industries and Achievements

While Unmapped Brewing is best known for its beer, its impact extends far beyond the taproom. The company operates at the convergence of five key industries:

1. Craft Beverage Innovation

Unmapped Brewing has pioneered the use of non-traditional ingredients in beer: wild mushrooms from the North Woods, Minnesota wild rice, foraged juniper, and even fermented honey from native bumblebee colonies. Their “Bio-Regional Series” highlights ingredients sourced within 100 miles of their brewery, turning local ecology into flavor.

2. Sustainable Packaging

In 2021, Unmapped became the first U.S. brewery to eliminate all plastic six-pack rings. They now use compostable, seaweed-based binders and recycled paper labels printed with plant-based inks. They also offer a “Return & Refill” program: bring back 10 empty bottles, get a free limited-edition beer.

3. Food & Culinary Tourism

They partner with local chefs to create beer-pairing tasting menus that change monthly. Their “Brew & Bite” events have become so popular that reservations fill up 3 months in advance. One collaboration with a Minneapolis-based chef won a James Beard Award for “Best Beer-Infused Dish.”

4. Community Engagement & Urban Revitalization

Unmapped Brewing transformed a blighted industrial lot into a 12,000-square-foot public space featuring a community garden, outdoor beer garden, and free brewing workshops for teens. They’ve donated over $1.2 million in beer and cash to local arts, environmental, and youth programs since 2018.

5. Technology & Data-Driven Brewing

They’ve developed proprietary software called “BrewMind,” which tracks fermentation in real time using IoT sensors and AI to predict flavor development. This tech is now licensed to 17 other breweries across the U.S. and Canada.

Achievements

• 2022 — “Best Innovative Brewery” — RateBeer
• 2021 — “Top 10 Most Sustainable Breweries” — Brewbound
• 2020 — “Best New Beer of the Year” — BeerAdvocate for “Namib Desert Sour”
• 2019 — Featured in “The New York Times” as “The Brewery That Doesn’t Care About Trends”
• 2018 — Named “Top 50 Craft Breweries in America” — Craft Beer & Brewing Magazine
• 2017 — Won “Best Homebrewer in Minnesota” — Daniel Reyes, founder, before opening the brewery

Unmapped Brewing has never taken venture capital. They’re 100% employee-owned. Every team member — from the barrel washer to the head brewer — holds equity. This ownership culture fuels their commitment to customer care: they’re not just serving beer. They’re serving their community.

Global Service Access

Unmapped Brewing’s customer support isn’t confined by geography. Their systems are built for global access:

24/7 Online Knowledge Base

Visit support.unmappedbrewing.com for a searchable library of:

• Beer profiles (ABV, IBU, ingredients)
• Shipping policies
• Storage and aging guides
• Allergen disclosures
• Recipes for homebrewers (with permission)

AI-Powered Beer Assistant (Chatbot)

On their website, the “BrewBot” uses natural language processing to answer common questions. It can tell you which beer pairs best with sushi, explain what “lacto-fermented” means, or find the nearest retailer carrying “The Himalayan Haze.” If it can’t answer, it seamlessly transfers you to a human.

Multi-Language Support

Customer service agents are trained in Spanish, French, German, Japanese, and Mandarin. Email and chat support are available in these languages. Phone support is available in English, with live translation services for other languages upon request.

Global Shipping & Returns

Unmapped ships to 30+ countries via partners like DHL, FedEx, and local distributors. If your beer arrives damaged or spoiled, they’ll send a replacement — even internationally — with no restocking fees. Their support team handles customs documentation for you.

Mobile App Integration

The Unmapped Brewing app (iOS and Android) lets you:

• Track your order in real time
• Scan bottle codes to access batch details
• Book taproom reservations
• Submit support tickets with photo uploads
• Join the Tasters Guild

Every support request made through the app is prioritized and responded to within 90 minutes during business hours.

FAQs

Q1: Is Unmapped Brewing’s customer support available 24/7?

A: No. Their live phone, chat, and email support is available daily from 8 AM to 10 PM Central Time. However, their online knowledge base and BrewBot AI are available 24/7. Emergency issues (e.g., damaged shipments) are handled via email with guaranteed 12-hour response time.

Q2: Can I return beer I don’t like?

A: Yes — under the “Lost in the Brew” Guarantee. If you’re not satisfied with any Unmapped beer, contact support within 30 days of purchase. They’ll send you a replacement or refund, no questions asked. Even if you opened it. Even if you hate it.

Q3: Do they offer discounts for repeat customers?

A: Absolutely. Every customer who contacts support is enrolled in their loyalty program. You earn points for every purchase, review, and referral. Points redeem for free beer, merchandise, or exclusive tasting events.

Q4: Are the beers gluten-free?

A: Most are not, as they use traditional barley. However, they have a dedicated gluten-reduced line using ancient grains like millet and buckwheat. Look for the “Gluten-Reduced” badge on packaging. All are tested to under 5 ppm gluten. Ask support for a full list.

Q5: How do I find Unmapped Brewing beer near me?

A: Use their “Beer Finder” tool on their website or app. Just enter your ZIP code or city, and it shows retailers, bars, and restaurants carrying their current releases. You can even request a local store to stock a specific beer — they’ll contact the distributor on your behalf.

Q6: Do they ship internationally?

A: Yes. They ship to over 30 countries. Shipping costs vary by destination. Contact support for a quote. Note: Some countries restrict import of alcohol — Unmapped’s team will help you navigate those rules.

Q7: What if I get a wrong order?

A: Take a photo of the incorrect items, email support@unmappedbrewing.com with your order number, and they’ll ship the correct items immediately — including free return shipping labels for the mistake.

Q8: Can I visit the brewery for a tour?

A: Yes! Tours are offered daily at 1 PM and 5 PM. Book online at www.unmappedbrewing.com/tours. Groups of 8+ can request custom tours with a brewer. Tours include 5 tastings and a souvenir glass.

Q9: Are there vegan beers?

A: Yes. All Unmapped beers are vegan except those using honey or lactose (clearly labeled). Their “Vegan Expedition Series” features beers brewed with plant-based sugars and no animal products.

Q10: Who do I contact for wholesale or bulk orders?

A: For restaurant, bar, or retail distribution, visit www.unmappedbrewing.com/wholesale or email wholesale@unmappedbrewing.com. They respond within 24 hours.

Conclusion: The Real Adventure Is in the Connection

Unmapped Brewing in South Minneapolis didn’t set out to build the world’s most advanced customer support system. They set out to make beer that makes you feel something — wonder, curiosity, even a little fear. Beer that reminds you the world is still full of uncharted places, even if you’re just sitting at a bar in Minneapolis.

But they quickly realized something profound: adventure means nothing if you’re left alone when you get lost.

That’s why their customer support isn’t a department. It’s a continuation of their brewing philosophy. Every call, every email, every text is an invitation to explore further. To ask, “What’s next?” To try something new. To be heard.

Whether you’re a beer nerd dissecting fermentation notes or a curious first-timer wondering if “Mars Dust Stout” really tastes like the Red Planet, Unmapped Brewing wants you to know: you’re not alone. Someone’s on the other end of the line — a brewer, a taster, a fellow explorer — ready to guide you.

So next time you crack open a bottle of “Siberian Tundra IPA,” don’t just drink it. Call them. Ask about the yeast. Ask about the snowmelt. Ask why it’s called that. You might just discover your next favorite beer… or your next adventure.

Unmapped Brewing: Where the beer has no map. But the support? It’s always there.

Call today: 1-833-UNMAPPED (1-833-866-2723)