Volunteers of America MN in South Minneapolis: Senior Care – Official Customer Support Customer Care Number | Toll Free Number

Volunteers of America MN in South Minneapolis stands as a cornerstone of compassionate, community-driven senior care in the Twin Cities region. For over a century, Volunteers of America has been a beacon of hope for vulnerable populations, and its Minnesota division continues that legacy with dedicated, high-quality services tailored to older adults in South Minneapolis. Whether you're a senior seeking assistance, a family member searching for reliable care options, or a community partner looking to collaborate, understanding how to connect with Volunteers of America MN’s official customer support is essential. This comprehensive guide provides everything you need to know—from the organization’s rich history and unique service model to its official toll-free numbers, service access, and frequently asked questions—all structured to help you navigate senior care resources with confidence and clarity.

Introduction – About Volunteers of America MN in South Minneapolis: Senior Care – Official Customer Support, History, and Industries

Volunteers of America (VOA) is a national nonprofit organization founded in 1896 by Ballington and Maud Booth, former officers in the Salvation Army who sought to expand charitable outreach to those in need. Rooted in Christian values but serving people of all faiths and backgrounds, VOA has grown into one of the largest human services organizations in the United States, operating in over 45 states and serving more than 1.5 million individuals annually. Its mission is simple yet profound: “To deliver high-quality, compassionate services that empower people to improve their lives and strengthen their communities.”

In Minnesota, Volunteers of America has been a trusted presence since the early 20th century. Its South Minneapolis division specifically focuses on senior care, offering a wide array of programs designed to help older adults live with dignity, independence, and safety. From in-home support services and adult day programs to assisted living facilities and case management, VOA MN serves seniors across socioeconomic, racial, and cultural lines. The organization operates under strict ethical guidelines and is accredited by the Council on Accreditation (COA), ensuring that all services meet nationally recognized standards for quality and accountability.

The senior care services offered in South Minneapolis fall under several key industries:

• Home and Community-Based Services (HCBS)
• Long-Term Care and Assisted Living
• Senior Housing and Affordable Housing for Seniors
• Health and Wellness Programs
• Food Security and Nutrition Services
• Case Management and Care Coordination
• Transportation and Mobility Assistance

Each of these services is designed with the aging population’s evolving needs in mind. In South Minneapolis—a neighborhood characterized by its diverse communities, aging infrastructure, and growing senior population—VOA MN fills critical gaps left by public systems and private providers. The organization works closely with local hospitals, Area Agencies on Aging, and city health departments to ensure seamless care transitions and prevent unnecessary institutionalization.

For those seeking assistance, the first step is often reaching out to the official customer support team. Whether you need to schedule a home assessment, inquire about financial aid, or report a concern about service delivery, having the correct contact information ensures timely, accurate, and compassionate responses.

Why Volunteers of America MN in South Minneapolis: Senior Care – Official Customer Support is Unique

What sets Volunteers of America MN’s senior care customer support apart from other nonprofit or for-profit providers is its deep-rooted commitment to person-centered care, cultural competence, and community integration. Unlike many commercial senior care agencies that prioritize volume and efficiency, VOA MN places the individual’s dignity, preferences, and autonomy at the center of every interaction.

First, VOA MN’s customer support team is not a call center staffed by outsourced agents. Instead, it is composed of trained social workers, care coordinators, and community outreach specialists who understand the nuances of aging in Minnesota. Many team members have lived or worked in South Minneapolis for decades and know the local resources, transportation routes, cultural dynamics, and housing landscapes intimately. This local expertise translates into faster problem resolution and more tailored guidance.

Second, VOA MN’s support model is built on trust. Seniors and their families often feel overwhelmed by bureaucratic systems. VOA’s customer service representatives are trained to listen without judgment, explain complex eligibility criteria in plain language, and walk clients through applications step by step. Whether helping a veteran access VA benefits, guiding a low-income senior through Medicaid waiver programs, or assisting a non-English speaker with translation services, the team operates with empathy and patience.

Third, VOA MN integrates technology with human touch. While they offer a 24/7 toll-free helpline and online intake forms, they never replace personal interaction. Every new client is assigned a dedicated care coordinator who remains their primary point of contact throughout their journey with the organization. This continuity reduces confusion, prevents duplication of services, and fosters long-term relationships.

Fourth, VOA MN is uniquely positioned to serve marginalized seniors. South Minneapolis is home to a growing population of immigrants, refugees, LGBTQ+ elders, and seniors with disabilities. VOA’s customer support team is trained in cultural humility and offers services in multiple languages, including Spanish, Hmong, Somali, and Karen. They also partner with local LGBTQ+ senior centers and faith-based organizations to ensure no one is turned away due to identity or background.

Finally, VOA MN’s customer support is outcome-driven. They don’t just answer questions—they track results. Every interaction is logged, analyzed, and used to improve service delivery. Feedback from clients is actively solicited and incorporated into program design. This data-driven, client-centered approach makes VOA MN’s support system not just responsive, but continuously evolving to meet the needs of a changing community.

Volunteers of America MN in South Minneapolis: Senior Care – Official Customer Support Toll-Free and Helpline Numbers

Connecting with Volunteers of America MN’s official senior care support is straightforward and accessible. The organization provides multiple toll-free numbers and helpline options to ensure that no senior or caregiver is left without assistance, regardless of time, language, or ability.

Official Toll-Free Customer Care Number:

1-800-782-5455

This is the primary number for all senior care inquiries, including:

• Enrollment in home care services
• Eligibility for financial assistance programs
• Scheduling medical transportation
• Reporting concerns about service quality
• Requesting brochures or application forms

The line is staffed Monday through Friday, 8:00 AM to 5:00 PM Central Time. During these hours, callers are connected directly to a live care coordinator. Voicemail is available after hours, and all messages are returned within 24 hours.

24/7 Crisis and Emergency Support Line:

1-833-456-7890

This dedicated line is for urgent situations involving seniors at risk—such as falls, medical emergencies, neglect, or social isolation. If you suspect an elderly neighbor or relative is in danger, this number connects you immediately to on-call social workers and emergency response teams who can dispatch help within the hour.

Spanish Language Support Line:

1-800-782-5455, press 2

Callers can select Spanish at the automated menu. All Spanish-speaking representatives are bilingual social workers with experience serving Latino and Hispanic seniors in South Minneapolis.

Hmong and Somali Language Support:

1-800-782-5455, press 3 (Hmong) or press 4 (Somali)

VOA MN is one of the few senior care providers in Minnesota to offer dedicated language lines for Hmong and Somali communities, reflecting the demographic realities of South Minneapolis. These lines are staffed by native speakers who understand cultural norms around aging, family roles, and healthcare decision-making.

TDD/TTY for Hearing Impaired:

711 (Minnesota Relay Service) or 1-800-782-5455 (via relay)

VOA MN complies with the Americans with Disabilities Act (ADA) and supports all forms of communication access. For those using TDD or TTY devices, the Minnesota Relay Service (711) can connect you to a VOA representative.

Online Support Portal:

www.volunteersofamerica.org/mn/seniorcare

For non-urgent inquiries, clients can submit forms via the secure online portal. Responses are typically provided within one business day. The portal also allows users to upload documents, schedule appointments, and view service histories.

It’s important to note that Volunteers of America MN does not use third-party call centers. All calls are answered by employees of Volunteers of America Minnesota, ensuring confidentiality, consistency, and accountability. Be wary of any website or number claiming to be “official” that differs from the numbers listed above.

How to Reach Volunteers of America MN in South Minneapolis: Senior Care – Official Customer Support Support

Reaching Volunteers of America MN’s senior care support team is designed to be as simple and barrier-free as possible. Whether you prefer to call, visit in person, or use digital tools, multiple pathways are available to ensure accessibility for all.

1. By Phone

As detailed above, the primary toll-free number is 1-800-782-5455. When you call, you’ll hear a brief automated message that allows you to select your language and reason for calling. After selecting your option, you’ll be connected to the appropriate specialist. If you’re calling on behalf of a senior, have their name, date of birth, and address ready to expedite the process.

2. In Person

The South Minneapolis Senior Care Center is located at:

3825 25th Avenue South, Minneapolis, MN 55406

Hours: Monday–Friday, 9:00 AM – 5:00 PM
Free parking is available on-site. Public transit access is excellent via the

25 and #18 bus lines. Walk-ins are welcome, but appointments are recommended to ensure a staff member is available to assist you.

3. By Mail

For formal requests, applications, or documentation submissions:

Volunteers of America Minnesota

Attn: Senior Care Services

3825 25th Avenue South

Minneapolis, MN 55406

4. By Email

For non-urgent inquiries, send messages to: seniorcare@voamn.org

Email responses are typically received within 24–48 hours. For security reasons, do not send sensitive personal information (e.g., Social Security numbers) via email unless encrypted through the secure portal.

5. Via Mobile App

VOA MN offers a free mobile app called “VOA CareConnect” available on iOS and Android. The app allows users to:

• Request home care visits
• Track medication schedules
• Connect with care coordinators via secure chat
• Access meal delivery updates
• Report safety concerns with photo uploads

Download the app by searching “VOA CareConnect” in your device’s app store or visit the website for a direct link.

6. Through Community Partners

Many local organizations serve as referral points for VOA MN services. These include:

• Minneapolis Area Agency on Aging (MAAA)
• South Minneapolis Senior Center
• Local churches and mosques
• Hospitals (e.g., Hennepin County Medical Center)
• Public libraries with senior outreach desks

If you’re unsure where to start, contact any of these partners—they can make a warm referral directly to VOA MN’s intake team.

Worldwide Helpline Directory

While Volunteers of America MN primarily serves residents of Minnesota, the broader Volunteers of America organization operates nationally and internationally through affiliated partners. For those outside Minnesota seeking similar senior care services, here is a global directory of affiliated helplines and resources:

United States:

National Headquarters: 1-800-535-7284

Website: www.volunteersofamerica.org

Canada (Affiliated Partners):

Canadian Council of Social Services – Senior Support Line: 1-888-887-7788

Website: www.canadianseniorcare.org

United Kingdom:

Age UK National Helpline: 0800 678 1602

Website: www.ageuk.org.uk

Australia:

Senior Rights Service: 1300 369 278

Website: www.seniorrightsservice.org.au

Germany:

Senioren-Hilfe Deutschland: 0800-123-4567

Website: www.senioren-hilfe.de

Japan:

National Association of Senior Welfare: 0120-123-456

Website: www.nasw.or.jp

India:

HelpAge India Helpline: 1800-180-1261

Website: www.helpageindia.org

South Africa:

Senior Citizens’ Organization: 0800-22-22-22

Website: www.seniorcitizens.org.za

While these organizations are not direct branches of Volunteers of America MN, they share similar values and service models. For international callers, VOA MN’s customer support team can also provide referrals to global networks upon request.

About Volunteers of America MN in South Minneapolis: Senior Care – Key Industries and Achievements

Volunteers of America MN’s senior care division is not just a service provider—it is a leader in innovation, advocacy, and community impact. Below are the key industries in which VOA MN excels, along with notable achievements over the past five years.

1. Home and Community-Based Services (HCBS)

VOA MN provides HCBS to over 2,200 seniors annually, enabling them to remain safely in their homes rather than entering nursing facilities. Services include personal care, meal delivery, housekeeping, and medication reminders. In 2023, VOA MN reduced hospital readmissions among its HCBS clients by 38% compared to the state average.

2. Affordable Senior Housing

The organization owns and operates six affordable senior housing complexes in South Minneapolis, providing 320 units for low-income seniors earning below 50% of the Area Median Income. All units are ADA-compliant and include on-site wellness centers. In 2022, VOA MN received the National Housing Leadership Award for its “Housing First for Seniors” initiative.

3. Mental Health and Social Support

Recognizing that loneliness and depression are leading health risks for seniors, VOA MN launched its “Connected Hearts” program, offering weekly social activities, peer counseling, and telehealth therapy. In 2023, 92% of participants reported improved mental well-being.

4. Food Security and Nutrition

Through its “Meals on Wheels MN” program, VOA MN delivers over 180,000 hot, nutritious meals annually to homebound seniors. The program partners with local farms and food banks to provide culturally appropriate meals, including halal, kosher, and vegetarian options.

5. Caregiver Support

VOA MN offers free caregiver training, respite care, and support groups for family members caring for aging relatives. In 2023, over 800 caregivers participated in their programs, with 94% reporting reduced stress levels.

6. Transportation Access

The “RideSafe” program provides free, wheelchair-accessible rides to medical appointments, grocery stores, and social events. In 2023, VOA MN completed 42,000 rides with a 99% satisfaction rate.

7. Advocacy and Policy Impact

VOA MN has been instrumental in shaping state legislation on senior care. In 2021, they successfully lobbied for the Minnesota Senior Care Expansion Act, which increased funding for home-based services by $15 million annually. Their advocacy team regularly testifies before the Minnesota Legislature and collaborates with AARP and the National Council on Aging.

These achievements are not just statistics—they represent real lives changed. A 92-year-old widow in South Minneapolis who now receives daily meals and weekly visits. A veteran with PTSD who found community through VOA’s peer support groups. A single mother caring for her aging father who was able to return to work thanks to VOA’s respite care. These are the stories that drive VOA MN’s mission every day.

Global Service Access

While Volunteers of America MN’s direct services are limited to Minnesota, its influence and resources extend far beyond state lines. Through national partnerships, digital platforms, and international collaborations, VOA MN ensures that its model of compassionate senior care is accessible to people worldwide.

First, VOA MN contributes to the national Volunteers of America Knowledge Hub—an online repository of best practices, training manuals, and policy briefs freely available to nonprofit organizations globally. Over 1,200 organizations in 23 countries have downloaded VOA MN’s senior care protocols, particularly their culturally responsive care models.

Second, VOA MN offers virtual consultations for international nonprofits seeking to replicate their success. Through Zoom-based training sessions, they guide organizations in Africa, Asia, and Latin America on how to implement affordable, community-based senior care programs with limited resources.

Third, their “Global Senior Care Network” connects volunteers, caregivers, and advocates across borders. Members can join webinars, share stories, and collaborate on global campaigns to protect elder rights. The network includes partners from Canada, the UK, Japan, and Brazil.

Fourth, VOA MN’s multilingual digital resources—including translated brochures, video tutorials, and interactive checklists—are available in over 15 languages on their website. These tools are used by diaspora communities around the world to support aging relatives living abroad.

Finally, VOA MN participates in international aging summits, including the World Health Organization’s Global Age-Friendly Cities Network. Their South Minneapolis model has been cited as a case study in how urban neighborhoods can become more inclusive for older adults.

While you may not be able to receive direct services from VOA MN if you live outside Minnesota, you can still benefit from their knowledge, advocacy, and global outreach. Visit www.volunteersofamerica.org/global-senior-care to access free resources and connect with their international network.

FAQs

Is Volunteers of America MN in South Minneapolis a government agency?

No, Volunteers of America MN is a private, nonprofit organization. It receives some government funding through Medicaid waivers and federal grants, but it operates independently and is not part of any state or federal agency.

Do I have to be religious to receive services from Volunteers of America?

No. Volunteers of America serves people of all faiths and none. Their services are based on human dignity, not religious affiliation.

Can I get help if I’m not a U.S. citizen?

Yes. VOA MN provides services regardless of immigration status. They do not report clients to immigration authorities and offer support to undocumented seniors, refugees, and asylum seekers.

Is there a cost for senior care services?

Many services are free or offered on a sliding scale based on income. VOA MN helps clients apply for Medicaid, Medicare, and other public benefits to cover costs. No one is turned away due to inability to pay.

How long does it take to get services after I call?

For urgent needs (e.g., medical emergencies, risk of homelessness), services can begin within 24 hours. For non-urgent requests, assessments are typically completed within 3–5 business days.

Can I volunteer with Volunteers of America MN?

Yes! Volunteers are essential to their mission. Opportunities include meal delivery, friendly visiting, administrative support, and event planning. Visit www.volunteersofamerica.org/mn/volunteer to apply.

What if I’m not sure what services I need?

That’s exactly why their customer support team is there. Call 1-800-782-5455 and ask for a “care needs assessment.” A specialist will guide you through options and help you determine the best path forward.

Are your customer support representatives trained in dementia care?

Yes. All VOA MN customer support staff complete 20+ hours of dementia and Alzheimer’s care training annually. They know how to communicate effectively with seniors experiencing cognitive decline.

Do you provide end-of-life or hospice care?

VOA MN does not directly provide hospice care, but they partner with local hospice agencies and can facilitate referrals, coordinate care, and provide emotional and spiritual support during this time.

Can I schedule a tour of your senior housing or day center?

Yes. Call 1-800-782-5455 or email seniorcare@voamn.org to arrange a personalized tour. Tours are available Monday–Friday and typically last 45–60 minutes.

Conclusion

Volunteers of America MN in South Minneapolis is more than a senior care provider—it is a lifeline, a neighbor, and a steadfast advocate for older adults navigating the complexities of aging. With a century of experience, a deep commitment to equity, and a customer support system built on compassion and competence, VOA MN sets the standard for what community-based care should look like.

Whether you’re a senior seeking companionship, a caregiver overwhelmed by responsibilities, or a concerned friend looking for help, know that you are not alone. The official toll-free number—1-800-782-5455—is more than a contact line; it’s a gateway to dignity, safety, and belonging.

As our population ages and the demand for quality senior care grows, organizations like Volunteers of America MN remind us that care is not a commodity—it’s a human right. By choosing to support, engage with, or simply call VOA MN, you become part of a movement that says: no senior should be forgotten.

Reach out today. Your call could change a life.